Property Manager, Tenant Services
Top Benefits
About the role
Status
Regular Full-Time
Temporary - Approximate length of assignment, in months
Type of Position
a Replacement
Start Date
Salary
Annually
Salary Grade
$110,068.00 - $125,003.00
Department
York Region -> Community & Health Services -> Housing Services
Location
Hsg - Ops 17150 Yonge St - Newmarket, ON L3Y 8V3 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Manager, Tenant Services, is responsible for the delivery of property management functions including tenant relations and placement, and lease administration, in supporting Housing York Inc. in accordance with established legislation, Regional policies and procedures.
WHAT YOU'LL BE DOING
- Supervises the tenant placement function and ensures timely screening, selection and placement of applicants within prescribed provincial/municipal guidelines to minimize vacancy losses.
- Ensures the financial integrity by approving and monitoring allocation of vacant units to minimize vacancy/rent losses. Ensures rent geared-to-income rates are calculated in accordance with rent calculation policies and procedures; rent adjustments are processed as necessary, and rents are collected and deposited within specified time frames.
- Investigates and takes appropriate action to resolve rental arrears issues and lease infractions. Investigates and recommends legal action as required.
- Participates on the Application and Transfer Review Committees.
- Prepares legal documents to support cases being referred to the Landlord and Tenant Board, Provincial Court and/or Small Claims courts and represents the Region at hearings, as required.
- Recommends policies, procedures and processes that promote safe and secure communities for tenants to enhance management and administration of the total housing portfolio.
- Supervises staff, including recruitment, selection, hiring, scheduling, assigning and monitoring work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
- Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health and Safety Act and Regulations and Regional Policies.
- Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.
- Participates or acts as a representative on various internal and external committees, task forces and focus groups, as directed.
- Manages information in accordance with legislation and corporate standards.
- Promotes the code of conduct, Regional values and HR policies with all staff of the section.
- Performs other duties as assigned, in accordance with Branch and Department objectives.
WHAT WE'RE LOOKING FOR
- Successful completion of a Community College Diploma in a related field or approved equivalent combination of education and experience.
- Minimum three (3) years of related tenant, or business management experience, including a minimum one (1) year of direct supervisory experience.
- Satisfactory Police Criminal Background Check.
- Demonstrated knowledge of relevant program development, applicable legislation and industry standards, and current practices.
- Demonstrated knowledge of relevant Standards, Acts and Regulations.
- Ability to demonstrate the Region's leadership and core competencies.
- Knowledge of social and community services available in the community.
- Staff supervisory skills including knowledge of collective agreement administration and interpretation, labour relations principles and practices and relevant employment legislation.
- Demonstrated ability to prepare briefing materials and reports for submission regarding a variety of applicant, and tenant issues.
- Valid Ontario Class “G” driver’s license free of serious offences under the Highway Traffic Act.
- Ability to work outside regular business hours.
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
Operational Hours
Close Date
February 16, 2026
of Hires Needed
2
Union
Non Union Staff
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.
Property Manager, Tenant Services
Top Benefits
About the role
Status
Regular Full-Time
Temporary - Approximate length of assignment, in months
Type of Position
a Replacement
Start Date
Salary
Annually
Salary Grade
$110,068.00 - $125,003.00
Department
York Region -> Community & Health Services -> Housing Services
Location
Hsg - Ops 17150 Yonge St - Newmarket, ON L3Y 8V3 CA (Primary)
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Manager, Tenant Services, is responsible for the delivery of property management functions including tenant relations and placement, and lease administration, in supporting Housing York Inc. in accordance with established legislation, Regional policies and procedures.
WHAT YOU'LL BE DOING
- Supervises the tenant placement function and ensures timely screening, selection and placement of applicants within prescribed provincial/municipal guidelines to minimize vacancy losses.
- Ensures the financial integrity by approving and monitoring allocation of vacant units to minimize vacancy/rent losses. Ensures rent geared-to-income rates are calculated in accordance with rent calculation policies and procedures; rent adjustments are processed as necessary, and rents are collected and deposited within specified time frames.
- Investigates and takes appropriate action to resolve rental arrears issues and lease infractions. Investigates and recommends legal action as required.
- Participates on the Application and Transfer Review Committees.
- Prepares legal documents to support cases being referred to the Landlord and Tenant Board, Provincial Court and/or Small Claims courts and represents the Region at hearings, as required.
- Recommends policies, procedures and processes that promote safe and secure communities for tenants to enhance management and administration of the total housing portfolio.
- Supervises staff, including recruitment, selection, hiring, scheduling, assigning and monitoring work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
- Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health and Safety Act and Regulations and Regional Policies.
- Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.
- Participates or acts as a representative on various internal and external committees, task forces and focus groups, as directed.
- Manages information in accordance with legislation and corporate standards.
- Promotes the code of conduct, Regional values and HR policies with all staff of the section.
- Performs other duties as assigned, in accordance with Branch and Department objectives.
WHAT WE'RE LOOKING FOR
- Successful completion of a Community College Diploma in a related field or approved equivalent combination of education and experience.
- Minimum three (3) years of related tenant, or business management experience, including a minimum one (1) year of direct supervisory experience.
- Satisfactory Police Criminal Background Check.
- Demonstrated knowledge of relevant program development, applicable legislation and industry standards, and current practices.
- Demonstrated knowledge of relevant Standards, Acts and Regulations.
- Ability to demonstrate the Region's leadership and core competencies.
- Knowledge of social and community services available in the community.
- Staff supervisory skills including knowledge of collective agreement administration and interpretation, labour relations principles and practices and relevant employment legislation.
- Demonstrated ability to prepare briefing materials and reports for submission regarding a variety of applicant, and tenant issues.
- Valid Ontario Class “G” driver’s license free of serious offences under the Highway Traffic Act.
- Ability to work outside regular business hours.
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
Operational Hours
Close Date
February 16, 2026
of Hires Needed
2
Union
Non Union Staff
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.