Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service in everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you!

Imagine being surrounded by the brightest minds in the industry.

Position Overview

Bureau Veritas is seeking a Project Manager Assistant to work within our Customer Experience Team (CET), functioning in a Customer Support or Change Order Support capacity to help maintain and grow Bureau Veritas's market share with new and existing clients by providing exceptional customer service.

Key Responsibilities

• Create orders based on customer requirements

• Schedule internal courier services

• Initiate analysis cancellations resulting from internal or external changes

• Gather internal information for client data inquiries and investigations, when required

• Coordinate and communicate client/internal deadline changes and/or toggle requests with lab operations team

• Initiate client credits, as required

• Create summary reports for CET Lead

• Effectively execute Customer Experience Team KPIs

• Review file entry information (including price, parameters, contact information and client-specific needs) to ensure it complies with client and/or regulatory requirements

• Send job confirmations to clients as required within internal timeline metrics

• Enter quotes

• Investigate and respond to internal inquiries and sub-contracting requests

• Respond to operational inquiries (including: Rush TATs, job status, instrument capacity, etc.)

• Complete methanol orders and billing

• May act as backup for functions performed by Project Managers and Project Support, when cross-trained

• May assist with client meetings and/or conference calls to address issues, troubleshooting and analysis requirements

• Provide support to other related departments or areas as required (i.e., Sample Entry, Bottle Prep, Archiving)

• Engage in cross-training/career pathing to support overall success of Customer Experience Team

• Other responsibilities as assigned

Required Skills and Qualifications

• University degree or College diploma preferably in chemistry or environmental science (an asset) or equivalent work experience

• Demonstrated success in positions related to Customer Service or Lab Operations

• Basic chemistry knowledge for application in a laboratory setting

• Good knowledge of computers (Microsoft Word, Excel and Outlook)

• Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and CET members

• Good time-management, multi-tasking and priority-setting skills

• Strong verbal and written communication skills (French is an asset)

• Organized, detail-oriented and focused

• Ability to work independently as well as engage others when required in the escalation of concerns

• Represents the Bureau Veritas Values and is at all times professional

• Should be responsible, dedicated and motivated

Working Conditions

• Office environment with frequent interaction in a laboratory environment
• May require flexible working hours, overtime and shift work
• Changing priorities and balancing workload to meet tight deadlines
• Liaison activities and internal/external negotiations

When we look at Bureau Veritas, we want to see a reflection of the communities in which we work. Inclusion is about actively involving every employee's ideas, knowledge, perspectives, approaches and styles to maximize business success. Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.

Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility… This is what Bureau Veritas is about, truly believing that it contributes to bettering society.

Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.

We respect our people and believe in our talents.

We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.

We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, and proof of growth and development.

Being part of the BV family is more than just working, it's being convinced that you will Leave your mark… in shaping a world of trust.

Join our talented community of scientists and experts and apply today at http://bvlabs.com/careers/current-opportunities

Bureau Veritas Labs is an equal-opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust