Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

• Drive sales of core communications of Northwestel and Bell’s products and services to existing and new customers. This may be done in-person and via outbound telemarketing campaigns.
• Provide information and demonstrations of communications products and services to customers in a retail storefront setting.
• Take ownership to continually learn and understand Northwestel and Bell’s products, services, and promotional offerings to effectively present solutions to customers.
• Actively participate in training and coaching initiatives to improve sales skills and product knowledge.
• Activate and configure services and features for customers.
• Process, distribute and/or file company documentation, including mail, bills, invoices, and customer records.
• Process sales and service orders in a timely and accurate fashion.
• Other clerical support or customer service duties as assigned by management.
• Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
• Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.

Knowledge and Skills Required

• High-school diploma (or equivalent)
• Minimum of one-year experience in a customer service computerized environment
• Minimum one-year consultative sales experience in a retail environment
• Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
• Possess excellent English written/verbal communication skills
• Ability to work effectively individually and as a member of a team with a broad range of duties.
• Ability to provide excellent customer service.
• As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

• Work in a collaborative and inclusive environment
• Gain exposure to all core HR functional areas
• Contribute to impactful programs and initiatives
• Enjoy opportunities for professional development and growth
• Health & Wellness Benefits, Pension Plan, Discounts
• Team Incentive Bonus
• Paid Vacation with a Vacation Travel Allowance
• Work-Life Balance

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.