Join our People & Communications team in a role that drives operational excellence and enables strategic impact. As Manager, Operational Excellence, you’ll lead critical processes aligned to finance, risk, compliance, and procurement—ensuring smooth operations and adherence to organizational standards. This is an opportunity to work cross-functionally, optimize processes, and contribute to initiatives that shape the future of our function.

Position Responsibilities

• Serve as the primary liaison between Finance and People & Communications for budgeting, expense management, and forecasting.
• Assist Centers of Excellence (COEs) with standardized internal budgeting processes and funding for initiatives.
• Act as the point of contact for Risk & Compliance, ensuring adherence to organizational standards and policies.
• Help oversee vendor management, including contracts, invoicing, and accruals, while maintaining strong stakeholder relationships.
• Support strategic initiatives and facilitate internal People & Communications processes to improve efficiency.
• Maintain and enhance internal knowledge management systems, including Global SharePoint and Records Repository.
• Provide ad hoc operational support for projects and initiatives as required.

Required Qualifications

• Five years of experience in operations management, finance management, vendor management, or a related field.
• Strong stakeholder engagement and communication skills.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Bachelor’s degree in Business, Finance, or related discipline.

Preferred Qualifications

• Experience in vendor and contract management.
• Familiarity with compliance processes and audit standards.
• Proficiency in SharePoint and knowledge management systems.
• Background in People & Communications or HR operations.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.