The Student Services department’s role in student success is to create a culture and environment that unleashes the full potential of all the students at SAIT. Our primary goal is to support Student-First Culture, by focusing on student success and mobilizing all campus community members in this shared goal.

The Opportunity

Reporting to the Team Lead, Lamb Learner Success Centre, the Front-Line Assistant is the first point of contact for students, staff, and visitors to the Lamb Learner Success Centre, creating a welcoming and professional first impression of our services. This position performs reception duties, provides timely information, and directs inquiries appropriately, while also offering general assistance to the various support areas in the office. The successful candidate will be reliable, detail-oriented, and approachable, with exceptional customer service skills and experience using common office software and systems.

The Role

• • Provides general reception duties as the first contact for the Lamb Learner Success Centre.
  • Schedules appointments and provides first line customer service for students accessing support through Accessibility Services, Financial Advising, Learning Skills Services, Testing Services, Tutoring Services and Writing Services.
  • Responds promptly to inquiries in person, by e-mail and over the phone.
  • Sends appointment reminders to students.
  • Provides information and directs students to the appropriate service area within the Lamb Learner Success Centre.
  • Notifies staff when students arrive for scheduled appointments.
  • Assists students with completing forms required for service.
  • Provides general office support for all Lamb Learner Success Centre areas as needed.
  • Represents Lamb Learner Success Centre at events, presentations, and outreach activities.
  • Collects and maintains statistical tracking data.
  • Coordinates staff kitchen cleaning schedules.
  • Supports Health, Safety and Environment (HSE) activities.
  • Maintains the office area, including bulletin boards and common spaces.
  • Tracks inventory and coordinates ordering of office materials and supplies.
  • Updates records as necessary in office databases and Anthology Reach CRM.
  • Assists with website updates and the creation of promotional materials.

Qualifications

• • Minimum Required
  • Certificate or diploma in Office Administration; or combination of related education and work experience
  • 2 years customer service experience in an office environment
  • Intermediate MS Office Skills
  • Exceptional data entry skills
  • Preferred
  • 2 years of customer service experience in a post secondary environment
  • Knowledge of SAIT Policies and Procedures
  • Knowledge of SAIT services and programs
  • Knowledge of SAIT Lamb Learner Success Centre

Job Classification: Office Assistant II

Salary: $39,132.60 - $46,446.40

Hours per week: 36.25

Posting End Date: Oct 1st, 2025

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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