Job Summary:

The Admin I – Dispatch is responsible for coordinating/dispatching the ground transportation of the SLFNHA clients attending their appointments in Sioux Lookout and Thunder Bay.

Accountability: The Hostel Admin I - Dispatch is directly accountable to the Manager – Transportation, Client Services Department.

Schedule: Weekdays, weekends, early mornings, late evenings, holidays

Position Type: Full-Time Term (Term Duration: 6 Months)

Posting Type: This is a existing position.

Salary Range: $51,319 - $68,932

Closing Date: Open Until Filled.

Location: Sioux Lookout, Ontario.

Qualifications:

• Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment).

• Ability to communicate in one of the First Nations dialects in the Sioux Lookout Zone is an asset.

• Written and oral communication skills acceptable to the employer that meet the requirements of the role of Admin I Dispatch.

• Experience in frontline Customer Service and working in a fast-paced environment.

• Excellent verbal communication skills, able to communicate clearly whilst working in a high-paced, high-pressure environment.

• Must be organized and good attention to detail skills

• Must be able to gain clearance to the Medical Transportation Record System (MTRS). Support will be provided.

• Demonstrated computer skills, ability to use Microsoft Office products and accurately type data.

• Able to solve problems, use good judgment and make sound decisions.

• Ability to work independently and work well in a team.

• The ability to perform the requirements of the position on a regular basis.

Roles and Responsibilities:

• Dispatch and coordinate all ground transportation for clients.

• Ensure the clients are met in a timely manner, delivered to their appropriate destination and are connected to their appointment or agency.

• Ensure Driver/Interpreters are aware of all known client conditions that require special attention and care.

• Maintain communication by being in contact with the SLFNHA Interpreters to advise them of all incoming and outgoing clients' air travel.

• Fax all discharge papers to the Discharge Department daily.

• Update and maintain pick up list.

• Liaison with accommodations, interpreters, drivers, discharge and other external service providers

• Participate in and contribute to regular staff development activities and staff meetings.

• Work as a team member with co-workers, SLFNHA staff and other organizations

• Complete paperwork necessary, as well as submit incident reports to the supervisor when necessary

• All other duties as assigned

Working Conditions:

• The role involves extended periods of sitting and sustained concentration while performing clerical and data entry tasks.

• Occasional bending, lifting, and reaching may be required to manage files or assist with office organization.

• The position requires flexibility in scheduling, including early mornings, evenings, weekends, and public holidays.

OPEN UNTIL FILLED