Government Demands Support Coordinator
Top Benefits
About the role
We are hiring for this position out of our Vancouver office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
Role Overview Primarily responsible for the efficient coordination of timely and accurate responses to inquiries from various government agencies. Oversees all activities involved in the end-to-end process of government demand inquiries.
About The Qualifications
- 1-2 years of professional work experience within a Financial Institution in Canada.
- Post secondary education.
- Working expereince with Microsoft Excel required.
- Ability to manage and analyze large volumes of requests and information.
- Ability to work independently but also as a team and cross-functionally.
- Adaptability and openness to navigating change.
- Strong organizational skills; attention to detail and accuracy.
- Sound knowledge and judgement around handling confidential, private, and sensitive customer data.
- Problem-solving and idea contributor.
- Excellent communication skills.
About The Day-to-Day
- Intake of inquiries (by fax, email, and regular mail).
- Scanning of mail received in Vancouver office.
- Triaging of initial request and engaging appropriate internal business lines on searches.
- Conducting searches of processor portals to support demands relating to the Cards & Payments business line.
- Maintaining demand files/folders, Sharepoint portal, search log, and additional supporting resources as needed.
- Development and maintenance of relevant demand reporting.
- Responding to demands accurately and in a timely manner.
- Engaging with various internal and external stakeholders as needed.
- Providing recommendations and feedback on process improvement.
About Us Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary, Toronto, and Montreal, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviours: Grit to Grow , Connect to Collaborate , Putting Clients First , and Owning the Outcome . We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.
About The Work Environment Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We Offer
- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- Competitive salaries, profit sharing, RRSP matching and benefits from day one.
- Generous paid time off to help achieve a healthy work-life balance.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
Compensation Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $55,000 and $65,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possesses.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.
Government Demands Support Coordinator
Top Benefits
About the role
We are hiring for this position out of our Vancouver office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
Role Overview Primarily responsible for the efficient coordination of timely and accurate responses to inquiries from various government agencies. Oversees all activities involved in the end-to-end process of government demand inquiries.
About The Qualifications
- 1-2 years of professional work experience within a Financial Institution in Canada.
- Post secondary education.
- Working expereince with Microsoft Excel required.
- Ability to manage and analyze large volumes of requests and information.
- Ability to work independently but also as a team and cross-functionally.
- Adaptability and openness to navigating change.
- Strong organizational skills; attention to detail and accuracy.
- Sound knowledge and judgement around handling confidential, private, and sensitive customer data.
- Problem-solving and idea contributor.
- Excellent communication skills.
About The Day-to-Day
- Intake of inquiries (by fax, email, and regular mail).
- Scanning of mail received in Vancouver office.
- Triaging of initial request and engaging appropriate internal business lines on searches.
- Conducting searches of processor portals to support demands relating to the Cards & Payments business line.
- Maintaining demand files/folders, Sharepoint portal, search log, and additional supporting resources as needed.
- Development and maintenance of relevant demand reporting.
- Responding to demands accurately and in a timely manner.
- Engaging with various internal and external stakeholders as needed.
- Providing recommendations and feedback on process improvement.
About Us Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary, Toronto, and Montreal, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviours: Grit to Grow , Connect to Collaborate , Putting Clients First , and Owning the Outcome . We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.
About The Work Environment Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We Offer
- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- Competitive salaries, profit sharing, RRSP matching and benefits from day one.
- Generous paid time off to help achieve a healthy work-life balance.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
Compensation Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $55,000 and $65,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possesses.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.