Senior Retail Operation Executive
About the role
The Retail Excellence role ensures frontline operations comply with local regulations and align with Group and Brand standards by developing market-relevant SOPs, conducting on-site audits, collecting field documentation for subsequent review, and driving continuous operational optimization.
ROLE
- Compliance Management
- On-site Audits
- Documentation Review
- SOP Development & Updates
- Driving Operational Optimization
- Retail-Related Projects and Task Forces
- Presentation and Reporting
MAIN TASKS
- Compliance Management
- Ensure frontline operations comply with local regulations and Group/Brand policies (HQ & Local), proactively identifying risks and implementing corrective actions.
- On-site Audits: Conduct regular store visits to observe operations and spot execution gaps.
- Documentation Review: Collect, analyze, and validate field documents (e.g., checklists, records, incident reports) to verify compliance and guide improvements.
- SOP Development & Updates
- Design, document, and maintain clear, actionable SOPs that reflect current market dynamics, regulatory requirements, and brand expectations. Collaborate with cross-functional teams to ensure SOPs are practical, scalable, and effectively communicated to store teams.
- Driving Operational Optimization
- Use insights from audits, and frontline feedback to identify opportunities for efficiency gains, consistency improvements, and enhanced customer experience. Lead or support initiatives that standardize best practices and elevate overall retail performance.
- Retail-Related Projects and Task Forces
- Participate in special projects and cross-brand task forces focused on strategic retail priorities, ensuring alignment with operational excellence principles.
- Presentation and Reporting
- Prepare and deliver clear, data-driven reports and presentations to various levels (store managers, RSM etc.). Communicate audit findings, compliance status, SOP updates, and optimization progress to drive informed decision-making and accountability.
Qualifications & Skills
- Educational Background: Bachelor's degree or above
- Work Experience: 5+ years of experience in retail operations or audit firms; a compliance background is preferred.
- Mandatory Skills and Requirements:
- Strong communicator and coach; skilled in issue identification, root-cause analysis, and developing CAPA
- Logical, detail-oriented, and skilled at creating clear, learner-friendly content format.
- Good in Excel, PPT, and major database software.
- Willingness to travel as required by the role.
- Language Proficiency: Professional proficiency in English and Chinese
KEY COMPETENCIES
- Quick Learner: Self-sufficient with strong hands-on execution.
- Detail-Oriented: Sharp observer; digs deep into root causes.
- Clear Communicator: Listens actively and gives structured feedback.
- Open-Minded: Embraces new ideas and perspectives.
- Effective Multitasker: Handles multiple priorities with clear focus.
About Guerlain
Welcome to Guerlain, House of Wonders.
Since 1828, Guerlain has always been about revealing wonders – through the crafting of exceptional, audacious fragrances and beauty creations, but also through the development of exceptional, audacious talents.
Through all our products, experiences and commitments, we look ahead and embrace the Art of creating endless wonders of beauty that are ever more respectful of nature and the world's diversity. For our customers and for generations to come.
Guerlain is the House of Wonders.
Animated by a timeless soul our House is more than just a simple brand. We are a place of transmission. We are a destination for talents.
At Guerlain, our teams don’t just come to work. They come to imagine, invent, create, craft, learn, sublimate… They come to reveal wonders.
At the crossroad of luxury, sustainability and art, our collective quest is running at a fast pace.
Come help us craft, elevate and accelerate our future. We’ll do the same to yours.
Our commitment to you is to create an environment in which you will be empowered and grow as a professional, individual and citizen.
You reveal the wonder in us. We reveal the wonder in you.
Together, we...
1/ INVENT BEAUTY'S NEXT WONDERS Working at Guerlain is shaping beauty ahead of time.
2/ IMAGINE A MORE BEAUTIFUL WORLD Working at Guerlain is protecting and transmitting the world’s beauty to the next generations.
3/ ELEVATE ALL OF BEAUTY'S HIGH ARTS Working at Guerlain is defining the codes or ultimate Beauty.
4/ REVEAL LIMITLESS BEAUTY, INSPIRED BY THE WORLD'S DIVERSITY Working at Guerlain is unleashing your full potential to reveal your uniqueness.
5/ COMPOSE YOUR FUTURE'S UNIQUE FORMULA Working at Guerlain is driving your own path while activating a limitless playground.
Senior Retail Operation Executive
About the role
The Retail Excellence role ensures frontline operations comply with local regulations and align with Group and Brand standards by developing market-relevant SOPs, conducting on-site audits, collecting field documentation for subsequent review, and driving continuous operational optimization.
ROLE
- Compliance Management
- On-site Audits
- Documentation Review
- SOP Development & Updates
- Driving Operational Optimization
- Retail-Related Projects and Task Forces
- Presentation and Reporting
MAIN TASKS
- Compliance Management
- Ensure frontline operations comply with local regulations and Group/Brand policies (HQ & Local), proactively identifying risks and implementing corrective actions.
- On-site Audits: Conduct regular store visits to observe operations and spot execution gaps.
- Documentation Review: Collect, analyze, and validate field documents (e.g., checklists, records, incident reports) to verify compliance and guide improvements.
- SOP Development & Updates
- Design, document, and maintain clear, actionable SOPs that reflect current market dynamics, regulatory requirements, and brand expectations. Collaborate with cross-functional teams to ensure SOPs are practical, scalable, and effectively communicated to store teams.
- Driving Operational Optimization
- Use insights from audits, and frontline feedback to identify opportunities for efficiency gains, consistency improvements, and enhanced customer experience. Lead or support initiatives that standardize best practices and elevate overall retail performance.
- Retail-Related Projects and Task Forces
- Participate in special projects and cross-brand task forces focused on strategic retail priorities, ensuring alignment with operational excellence principles.
- Presentation and Reporting
- Prepare and deliver clear, data-driven reports and presentations to various levels (store managers, RSM etc.). Communicate audit findings, compliance status, SOP updates, and optimization progress to drive informed decision-making and accountability.
Qualifications & Skills
- Educational Background: Bachelor's degree or above
- Work Experience: 5+ years of experience in retail operations or audit firms; a compliance background is preferred.
- Mandatory Skills and Requirements:
- Strong communicator and coach; skilled in issue identification, root-cause analysis, and developing CAPA
- Logical, detail-oriented, and skilled at creating clear, learner-friendly content format.
- Good in Excel, PPT, and major database software.
- Willingness to travel as required by the role.
- Language Proficiency: Professional proficiency in English and Chinese
KEY COMPETENCIES
- Quick Learner: Self-sufficient with strong hands-on execution.
- Detail-Oriented: Sharp observer; digs deep into root causes.
- Clear Communicator: Listens actively and gives structured feedback.
- Open-Minded: Embraces new ideas and perspectives.
- Effective Multitasker: Handles multiple priorities with clear focus.
About Guerlain
Welcome to Guerlain, House of Wonders.
Since 1828, Guerlain has always been about revealing wonders – through the crafting of exceptional, audacious fragrances and beauty creations, but also through the development of exceptional, audacious talents.
Through all our products, experiences and commitments, we look ahead and embrace the Art of creating endless wonders of beauty that are ever more respectful of nature and the world's diversity. For our customers and for generations to come.
Guerlain is the House of Wonders.
Animated by a timeless soul our House is more than just a simple brand. We are a place of transmission. We are a destination for talents.
At Guerlain, our teams don’t just come to work. They come to imagine, invent, create, craft, learn, sublimate… They come to reveal wonders.
At the crossroad of luxury, sustainability and art, our collective quest is running at a fast pace.
Come help us craft, elevate and accelerate our future. We’ll do the same to yours.
Our commitment to you is to create an environment in which you will be empowered and grow as a professional, individual and citizen.
You reveal the wonder in us. We reveal the wonder in you.
Together, we...
1/ INVENT BEAUTY'S NEXT WONDERS Working at Guerlain is shaping beauty ahead of time.
2/ IMAGINE A MORE BEAUTIFUL WORLD Working at Guerlain is protecting and transmitting the world’s beauty to the next generations.
3/ ELEVATE ALL OF BEAUTY'S HIGH ARTS Working at Guerlain is defining the codes or ultimate Beauty.
4/ REVEAL LIMITLESS BEAUTY, INSPIRED BY THE WORLD'S DIVERSITY Working at Guerlain is unleashing your full potential to reveal your uniqueness.
5/ COMPOSE YOUR FUTURE'S UNIQUE FORMULA Working at Guerlain is driving your own path while activating a limitless playground.