Title: Medical Office Assistant - Casual

Location(s): Penticton

Hours: As required

The Employer

A progressive, not for profit organization, OneSky has been serving the South Okanagan Similkameen for over five decades. Guided by our core belief that we’re all in this together, living under a single sky, our goal is to create a way forward for everyone. We champion and support individuals to reach their full potential, work to remove barriers and support individuals through a diverse range of services. OneSky values diversity, accessibility, respect, accountability, integrity, and collaboration. We provide a competitive salary, comprehensive health and wellness benefits, a great pension plan (Municipal Pension Plan) and a supportive, collaborative, and fun work environment. OneSky is a great place to work!

Job Summary

The Medical Office Assistant (MOA) provides administrative and clerical support to Family Physicians, Nurse Practitioners, and patients at the Martin Street Outreach Clinic and Urgent & Primary Care Centre. This role ensures smooth clinic operations and a welcoming environment for all.

Reporting Relationships

This position reports to the MOA Coordinator at OneSky Community Resources. Daily work is directed by Interior Health’s Clinic Manager and the Martin Street Outreach Clinic’s Provider Collective.

Clinic Overview

Martin Street Outreach Clinic
This clinic provides long-term, relationship-based primary care to individuals with complex health needs, including mental health challenges, substance use, and social vulnerabilities. Services are delivered by a collaborative team of physicians, nurse practitioners, nurses, social workers, and allied health professionals. The clinic operates as an OAT (Opioid Agonist Treatment) Clinic, offering supervised medication such as methadone or suboxone to support individuals with opioid use disorders.

Additional services include:

• Mental health and substance use support

• Chronic disease management

• Preventive care and health education

• Coordination with community resources and social services

• Trauma-informed care and harm reduction approaches

The clinic is operated in partnership with Interior Health, and works closely with community agencies such as Pathways Addictions Resource Centre, South Okanagan Women in Need Society (SOWINS), and other local service providers to ensure wraparound support for patients.

Urgent & Primary Care Centre
Operating during evenings and weekends, this centre provides same-day access to care for non-life-threatening health concerns. It serves individuals, families, and seniors who may not have a regular primary care provider or need timely medical attention.

Services include:

• Assessment and treatment of minor injuries and illnesses

• Prescription renewals and medication management

• Referrals to specialists and diagnostic services

• Health Connect Registry support to help patients find long-term care providers

Key Responsibilities

Administrative & Clerical Support

• Maintain efficient clinic operations through scheduling, document preparation, and provider support
• Facilitate telephone conferencing and meetings as directed by the Clinic Manager and Providers
• Collect and manage incoming forms and information requests for Providers, ensuring timely completion
• Chart necessary documents into the correct patient chart using Med Access
• Prepare and send requisitions, referrals, and medical documentation
• Submit billing through Teleplan/MSP and manage third-party billings (e.g., WCB, ICBC, RCMP, DVA); communicate daily billing documentation to the Billing Clerk
• Maintain patient records and filing systems
• Manage incoming and outgoing phone calls, emails, and faxes; relay messages promptly
• Receive and record patient payments; issue receipts
• Participate in data collection, evaluation, and quality assurance activities

Patient Interaction

• Greet and check in patients; update records and escort to exam rooms
• Monitor patient waiting areas and washrooms; provide assistance or redirect concerns to the Clinic Manager or delegate
• Book follow-up appointments and specialist referrals
• Support intake and referral processes for long-term primary care, including coordinating with a Social Worker
• Manage the Patient Recall list for repeat appointments and procedures
• Communicate test results and appointment details to patients as directed

Clinical Support & Other Duties

• Prep exam rooms and supplies for procedures, including physical exams, PAP smears, and minor procedures

• Assist with minor procedures and chaperoning as needed

• Label and send specimens (e.g., Pap smear slides, swabs) to labs for analysis

• Record patient measurements (e.g., height, weight, abdominal/head circumference, visual acuity) and chart documentation in EMR

• Ensure health and safety standards are followed

• Respond to emergency situations appropriately

• Perform minor cleaning and tidying tasks

• Carry out other duties as assigned

Qualifications

• Medical Office Assistant Certificate/Diploma, or equivalent education and experience in an administrative or clinical setting

• Experience supporting vulnerable populations, including individuals with mental health, substance use, or socio-economic challenges

• Training in trauma-informed practice is an asset

• Strong customer service, interpersonal, and communication skills

• Excellent time management, multitasking, and organizational abilities

• Proficient in English (written and verbal)

• Computer literacy, including Microsoft Word and Excel

• EMR experience with Med Access and/or Meditech

• Ability to manage confidential and sensitive information with discretion

• Comfortable working in interdisciplinary, team-based care environments

• Knowledge of medical terminology and community medical resources

• Ability to remain calm and effective under pressure

• Empathetic communicator, adaptable to diverse client needs

Why Work at OneSky?

At OneSky Community Resources, we believe in the strength of community, the importance of connection, and the dignity of every individual. As a Medical Office Assistant at the Martin Street Outreach Clinic, you’ll play a vital role in supporting the daily operations of a dynamic, interdisciplinary health care team. Your work will help create a safe, welcoming, and respectful environment for patients navigating complex health and social challenges.

If you're a compassionate, detail-oriented professional with a commitment to inclusive care and community well-being, we invite you to apply. Help us make a meaningful impact in the lives of individuals and families across the South Okanagan Similkameen and join us in upholding the values and mission of OneSky Community Resources Society.