Objectives

To direct receiving, warehousing and distribution operations and supervise staff. You will be responsible for overseeing all operations functions within the branch including purchasing, logistics, sales and staffing.

Duties and Responsibilities

• Provide leadership and guidance to a team of customer service, warehouse and drivers on staff.
• Manage budget and allocate resources appropriately, ability to manage P&L operation.
• Address customer and employee satisfaction issues promptly
• Responsible for branch operations including staff, equipment and expense management.
• Strategically manage branch in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations
• Initiate, coordinate and enforce optimal operational policies and procedures
• Liaise with clients, suppliers and transport companies
• Recruit, select, orient, coach and motivate employees
• Receive feedback and monitor the quality of services provided

Qualifications And Requirements

• Proven work experience as a Branch or Operations Manager
• Demonstrated knowledge of wholesale distribution industry.
• Exceptional relationship building and leadership skills
• Expertise in warehouse management procedures and best practices
• Proven ability to implement process improvement initiatives
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Leadership skills and ability manage staff
• Strong decision making and problem solving skills
• Excellent communication skills both verbal and written
• Excels at operating in a fast pace, community environment
• High comfort level working in a diverse environment

Lines of Communication

The Branch Manager reports directly to the VP of Operations.