Royal Canadian Mounted Police - Operational Communications Center (OCC)

Edmonton (Alberta), Red Deer (Alberta), Regina (Saskatchewan)

PO-TCO-01 - LES-TO-01

Shift Work - 12 hour shifts

$65,714 to $79,953

For further information on the organization, please visit Royal Canadian Mounted Police

Link to Benefits

Collective Agreement

Cracking the Code on how to apply to the Public Service...Watch this before you apply!

~~ BEFORE YOU APPLY ~~ We strongly encourage you to watch the video link provided prior tocompleting an application to make sure that this type of work environment is right for you: http://http://www.youtube.com/watch?v=B4gJzrvpYTk

Closing date: 21 October 2025 - 23:59, Pacific Time

Who can apply: Persons working or residing in Red Deer (Alberta), Edmonton (Alberta), or Regina (Saskatchewan), or within a 250 km radius of Red Deer (Alberta), Edmonton (Alberta), or Regina (Saskatchewan)

Apply online

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

TCO - JOB EXPECTATIONS: ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION

Candidates are required to attend a Career Presentation . Only those who attend the Career Presentation will be able to register for the CritiCall exam. Candidates who are successful at the exam will be required to participate in an interview.

Please note that if you have completed a PO-TCO-01 interview within the past 6 months, the results will remain valid until 6 months has lapsed, and those results would be applied to this staffing process.

As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.

~~ Please do not include your resume as part of your cover letter as it is not required at this time. ~~

Applications will be accepted online only. Please apply online at www.canada.ca/government-jobs. If you have a disability that prevents you from applying on-line please contact the hiring manager as identified on this poster.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

Persons are entitled to participate in the appointment process in the official language of their choice. We ask that you indicate your preference in your application.

The RCMP is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to self-declare if you belong to one of the four Employment Equity groups: women, Aboriginal Peoples, persons with disabilities, or members of visible minority groups. You will find the self-declaration form within the online job application.

Work environment

You don't have to wear a uniform to make a difference!

Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

➡️Shift Work: The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres

➡️What does the work involve?

• Monitoring of police resources and systems with computer aided dispatch and monitoring systems

• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.

• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.

https://rcmp.ca/en/alberta/careers/9-1-1-police-dispatchers

Following application and qualification in the application process and meeting essential criteria, appointees receive fully paid certification training. Upon successful completion of the training program, permanent Emergency Police Dispatchers work 4-on-4-off shift rotations averaging 37.5 hours per week.

Employees receive a comprehensive benefits package, in addition to competitive pension and leave allotments.

For additional information on government pensions and health care:
Public service pension at a glance: https://www.canada.ca/en/treasury-board-secretariat/services/pension-plan/plan-information/public-service-pension-glance.html
Public Service Health Care Plan summary: https://www.canada.ca/en/treasury-board-secretariat/services/benefit-plans/health-care-plan/public-service-health-care-plan-glance.html

Intent of the process

The intent of the process is to establish a pool of qualified applicants for the training program.

Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: Number to be determined

Information you must provide

A covering letter "This question will be used to assess your written communication and ability to follow directions. In 500 words or less, using proper grammar, sentence structure and paragraphs, please explain why you are choosing to apply for this job posting. Include a few paragraphs describing your work experience over the past five years. Please do not include your resume as part of your cover letter as it is not required at this time."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma, or employer-approved alternatives (See NOTE)
NOTE: The employer approved alternatives to a secondary school diploma are:

• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable* combination of education, training and/or experience.
• Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.

Degree equivalency

The following competency will be assessed throughout the application process:

• Communication (written)
• Ability to follow directions

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE IN:

• Call-taking or dispatching in a police agency
• Experience providing advice or services to the public
• Experience working in an environment that requires multitasking
• Multitasking is defined as the performance of multiple tasks at one time.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

COMPETENCIES:

• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork

ABILITY TO:

• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate*
• Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:

• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs
• Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching

Conditions of employment

CONDITIONS OF EMPLOYMENT:

• Various levels of security clearances (from the Royal Canadian Mounted Police Enhanced Reliability Status to the Royal Canadian Mounted Police Top Secret clearance)
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Successful candidates will require a valid RCMP security clearance prior to appointment and
throughout the tenure of their employment. The process to obtain an RCMP security
clearance may involve, but is not limited to, a security/reliability interview, a field investigation
regarding matters of criminal activity, verification of credit/financial status, reference checks,
education, employment history, online activities, alcohol and/or drug use, etc., and may
require certain residency requirements.

Please refer to the TBS Directive on Security Screening for more information:

https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=32805#annA1

❗❗You must clearly demonstrate in your screening questions how you meet the education and experience. It is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN ELIMINATION FROM THE PROCESS.

Experience will be assessed in terms of the depth and breadth of activities, the complexity and diversity of work handled, as well as the level of autonomy demonstrated. You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. We cannot make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough. The depth and breadth of experience of an applicant may be considered as part of screening or selection of a candidate, which is why it is recommended you quantify your experience. The screening questions are the primary source of information the screening board may use and your resume may only be used as a secondary source to verify information.

Provide concrete examples related to the experience:

• Choose examples that illustrate a high degree of complexity and difficulty and have sufficient impact to allow you to illustrate the extent and depth of your experience.

• Examples should include the date or period when the situation occurred, the context, your role and the outcome.

• If you have talked about an experience within a team, separate your role from that of others.

Written communication will be assessed throughout the application, including screening questions and resume.

✅CritiCall assesses the following:
Decision making, keyboarding (minimum 40 words per minute), data entry (multi-tasking), data entry (multi-tasking with audio), memory recall: (audio), call summarization (multi-tasking), map reading, reading comprehension, spelling.

Candidates who have successfully passed Criticall will have their results applied to current and future Telecommunications Operator Trainee processes in Alberta on which they have applied or will apply if Criticall was completed within the last 365 days.

✅The Training Program is comprised of in-class training followed by field coaching.

✅Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only). Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

✅PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users. All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

✅In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

✅A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

✅Assessments comprise of an examination, interview, and references.

Testing/interviews will be conducted at the location of the employer's choice.

Candidates may be required to pay for all assessment and travel expenses.

✅Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

✅Candidates from outside the federal public service may be required to pay for their own travel and relocation expenses.

« We will only accept on-line applications received via the https://www.canada.ca/en.html site.»

• Applicants are encouraged to apply ONLY if they are able to relocate or commute to the advertised location of work.

• Acknowledgment of receipt of applications will not be sent. We thank all

applicants for their interest in this position however, only those selected for
further consideration will be contacted.

To ensure the integrity of the selection process, the content and questions of the assessment must remain confidential. Please do not discuss or share the assessment content with anyone, including other candidates. You must complete the assessment, including screening questions, by yourself, without the help of others, including the use of unapproved internet resources and artificial intelligence (such as ChatGPT or any other forms of artificial intelligence). Plagiarism and the use of artificial intelligence is strictly prohibited throughout the entire process and suspected non-compliance will be investigated. Any violation may result in potential consequences which could include your elimination from this selection process.

In accordance with the Treasury Board Secretariat (TBS) Directive on Security Screening, effective January 6, 2025, Canadian citizenship is a requirement for a Top Secret clearance. Please note that while a Top Secret clearance is not required at the time of application, all conditions of employment, including security clearance, must be met prior to appointment and maintained for the duration of employment in the position.

Please refer to the TBS Directive on Security Screening for more information:

https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=32805#annA1

The successful candidate will be required to provide original documentation of proof of Canadian Citizenship or permanent resident status prior to appointment. Other candidates may also be asked to provide this documentation at various stages in the selection process. The following documents will be accepted as proof: Provincial or territorial birth certificate; Naturalization certificates (issued prior to Jan. 1, 1947); Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977); Certificates of Retention; Citizenship certificates; Permanent resident card.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.