What it's like to be a Northbridge Customer Experience and Voice of the Customer Program and Insights Specialist As a Customer Experience and Voice of the Customer Program & Insights Specialist at Northbridge, you’ll play a key role in shaping how we listen to and learn from our customers. You’ll be the expert behind our customer experience systems—like Medallia and NICE CXOne—ensuring they’re optimized to capture meaningful feedback, generate actionable insights, and support teams across the organization.

You’ll work closely with IT, vendor partners, and internal stakeholders to drive system enhancements, troubleshoot issues, and deliver real-time insights that help us continuously improve the customer journey. This is a dynamic, high-impact role where your technical expertise and customer-first mindset will help us deliver on our promise to make risk management easy and valuable for our customers.

We want your talent! If You Are Great At

• Advocating for customers and championing their needs
• Solving complex problems with a solution-oriented mindset
• Managing multiple priorities in a fast-paced environment
• Communicating clearly and effectively with technical and non-technical audiences
• Collaborating across teams and building strong relationships
• Thinking strategically while executing tactically

You Have

• 5+ years of experience in customer experience management, system optimization, survey design, or customer analytics
• Technical proficiency and certifications in Medallia and/or NICE CXOne
• Experience with Microsoft Dynamics and Text Analytics tools
• A track record of deploying enterprise-wide systems and managing change
• Strong project management skills
• Intermediate proficiency with MS Office (especially Excel)
• Post-secondary education or equivalent experience

We really mean it when we say we put your first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM, or other courses desired, internal mobility, Leadership training, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

Qui nous sommes Nous sommes la Financière Northbridge. Nous sommes fiers d’être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial. Nous offrons nos services par l’entremise de nos marques Northbridge Assurance, Les assurances Federated et TruShield Assurance. Nous sommes reconnus comme étant l’une des plus importantes sociétés d’assurance de dommages des entreprises au Canada. Nos employés sont engagés à comprendre les besoins de nos clients, et nous faisons tout en notre pouvoir pour aider les entreprises canadiennes à connaître un avenir meilleur et plus sécuritaire. Nous sommes une entreprise formée de personnes passionnées qui placent les gens au cœur de leurs préoccupations. Souhaitez-vous vous joindre à une équipe qui croit en l’importance de travailler fort, et d’avoir du plaisir au travail, tout en améliorant les choses? Ne cherchez pas plus loin que Northbridge.

À la Financière Northbridge, nous avons à cœur de créer un milieu de travail inclusif où nous célébrons les employés et les accueillons comme ils sont. Peu importe qui vous êtes ou ce qui vous rend unique, nous vous accueillons à bras ouverts. Veuillez simplement nous indiquer comment nous pouvons vous aider ou vous accommoder au cours du processus de sélection.