Customer Solutions Manager

On-site | Vancouver Office – 675 W Hastings St. 

About EviSmart™

EviSmart™ is a global leader in AI-powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better — and we’re doing it through powerful software that connects dentists, labs, and manufacturers like never before. 

Now, we’re expanding our customer success and solutions team to deliver world-class onboarding experiences and drive value for our clients across the globe. That’s where you come in. 

What You’ll Do

Lead the Journey — From First Login to Lifelong Success

• Guide new customers through an exciting onboarding experience, helping them unlock EviSmart’s incredible off-the-shelf capabilities
• Dive deep into customer workflows and processes to tailor the perfect EviSmart setup for their unique needs
• Deliver hands-on training, tips, and best practices so clients can hit the ground running — and stay running fast
• Be the go-to expert who ensures every customer sees value from day one

Drive Innovation — Bridge Needs and New Ideas

• Once clients are thriving on the platform, explore what’s next! Conduct gap analyses to uncover opportunities for custom development
• Ask sharp questions, identify hidden needs, and translate them into actionable technical requirements
• Partner with product and engineering teams to bring these custom enhancements to life — on time, on scope, and on point
• Manage post-onboarding projects like a pro, ensuring every custom feature aligns with client goals and business impact

Build Partnerships That Last

• Become a trusted advisor to our clients — someone they rely on not just for support, but for insight and innovation
• Keep communication flowing with regular updates, milestone check-ins, and proactive problem-solving
• Travel to customer sites to map processes, validate requirements, and strengthen relationships face-to-face
• Represent the client’s voice within EviSmart, ensuring every enhancement truly delivers value

Champion EviSmart — From Demo to Delivery

• Join pre-sales discussions as the solutions expert, showing prospects how EviSmart can revolutionize their workflows
• Collaborate with sales to craft smart, scalable solutions that align with each client’s vision
• Highlight future customization possibilities that make clients excited to grow with us

What We’re Looking For

• Bachelor’s degree in Business, IT, Computer Science, Engineering, or a related field
• 3+ years in a client-facing role such as Business Analyst, Solutions Consultant, or Implementation Manager (SaaS experience a major plus)
• Proven experience leading customer onboarding and driving feature adoption
• Strong background in gap analysis, requirements definition, and managing post-implementation enhancements
• Excellent communication, presentation, and relationship-building skills — you make complex ideas sound simple and exciting
• Analytical, organized, and endlessly curious — you love solving puzzles and improving processes
• Proficiency with process mapping tools (Visio, Lucidchart, Miro)
• Familiarity with Agile methodologies (Scrum, Kanban)
• Willingness and enthusiasm to travel — you enjoy connecting in person with clients around the world

Why Join Us?

• Make Real Impact:

   Help dental professionals worldwide revolutionize how they collaborate, design, and deliver patient care

• Collaborative Culture:

   Work with a global team that celebrates creativity, curiosity, and customer success

• Growth & Visibility:

   Take ownership of high-impact projects with direct influence on product evolution and client satisfaction

• Perks That Matter:

   Competitive salary, bonuses, comprehensive health & life insurance, 4+ weeks PTO, and dedicated career development support

Ready to build something that transforms an entire industry?

If you’re passionate about technology, obsessed with customer success, and thrive in fast-paced, high-impact environments — we’d love to meet you.

Apply now and show us how you create success stories