Job #:

10023 Division Operations Vacancy Type Various Affiliation Union: CUPE 79 Contract Length Various Grade TCHC 8

of Vacancies:

1 Salary/Hourly Range 45.83 - 50.24 (2024 rates) Hiring Range/wage 45.83 Work Details (Days/hours) 35 hours per week, some weekends and evenings are required Posted Date 10/17/25 Existing Or New Existing Deadline To Apply 10/31/25 Please Note: An Eligibility List will be created from this competition and will be in effect for up to six (6) months for any future Temporary and Permanent Community Services Coordinator positions that may become available.

What We Offer In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive benefit package that meets the various needs of our diverse employees. Including,

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three weeks paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

Non Hybrid Eligible Job: This position requires the incumbent to be on site everyday and does not offer the opportunity to work from home. Make a difference Do you see yourself working for one of the largest social housing providers in North America that is dedicated to improving the lives of its tenants? Are you a dynamic, service oriented individual who is eager to learn and expand on current skills within Tenant and Community Services? If this sounds like you, then we have an opportunity you won’t want to pass up!

Reporting to a Manager leading one of the practice areas, the Community Services Coordinator (CSC) is responsible for working in TCHC communities to initiate, promote, implement and coordinate a range of tenant programs and services. CSCs bring a broad range of knowledge and experience to this position and are assigned to different work teams or practice areas based on the needs of tenants and the communities.

What You'll Do General Responsibilities

• Play a lead role in promoting the needs and interests of tenants and ensure these interests are integrated in the planning, development and implementation of local plans to support healthy, engaged and inclusive neighbourhoods
• Identify service gaps not currently filled by stakeholders and providers. Develop opportunities to bridge these gaps through partnerships and linkages with community based agencies, social services, private sector and other stakeholders
• Work across business units as a champion and integrator, problem solver and in-house resource available to support shared outcomes and cross functional priorities
• Accountable for meeting quantifiable targets that support the locally developed plans and corporate strategies
• Develop work plans, regular reports, updates and evaluations documenting partnerships, programs, and case coordination
• Provide information, data and expertise on an as needed basis and participate in the development of corporate strategies, programs and initiatives as required
• Utilize existing tools and develop a variety of new tools to support evidence-based decision making and to monitor the effectiveness of strategies and programs
• Provide leadership and guidance to student interns as well as part time front line workers who assist in delivering local programs
• Promote human rights principles, recovery principles and an anti-oppression framework that advances TCH’s human rights and equity policies
• Other duties as assigned

Specialized Responsibilities - Tenant Engagement And Community Development

• Build an understanding of the local community, emerging issues and opportunities by developing a composite picture of TCHC, neighborhood demographics, conducting environmental scans, identifying community assets and needs and developing and participating in community networks, coalitions and local planning and information sharing forums
• Promote tenant leadership and tenant skills development in adults and youth and support the advancement of local informal and formal tenant organizations with mandates to connect neighbours and contribute to their communities. Skill development includes youth leadership, governance, financial management, planning, conflict resolution and partnership development
• Support and engage tenants to implement tenant-led participation systems which include; Tenant Associations, council development, Tenant Directors and elected representative systems
• Promote tenant employment and job skills development by encouraging participation, designing, implementing and supporting programs as well as fostering partnerships with organizations whose mandate is to deliver skills training, scholarships, internships, employment matching, financial literacy and related skills
• Create strategic linkages with local employment partners such as agencies, local business and industrial associations, the private sector, key TCHC departments, self-employment and social enterprise organizations to provide a variety of economic opportunities for youth and under/ unemployed tenants in TCHC communities
• Develop and implement programs and strategies tailored to local needs and target populations, including seniors and youth-related partnerships with tenants, community-based organizations, social services agencies and the City. Develop proposals and assist other community based groups in developing funding proposals
• Facilitate and maintain local partnerships, including programs operating in Toronto Community Housing amenity space
• Act as a resource in providing guidance and expertise on matters relating to child/youth services, community and economic development, tenant engagement, human rights and equity, local partnership development and social justice
• Advocate with and on behalf of all tenants including young tenants, staff and other stakeholders using community development approaches on issues and for changes that affect the values and strategies of the CMP especially with regard to youth engagement and participation, economic opportunities for youth, service quality, tenant participation and anti-racism
• Facilitate and animate meetings, community processes and forums. Work in a local staff team to facilitate the resolution of specific site or building community issues such as maintenance, safety and communication through meetings, task groups, training programs, etc.
• Support, advocate and make recommendations regarding policies, programs and other local issues impacting the community
• Effective collaboration with Revitalization team in Revitalization communities
• Ensure referrals are made to the appropriate internal partner, team member or agency best suited to vulnerable tenants or families in crisis
• Support team members on a regular basis to ensure tenants’ needs are being met using a holistic manner

Specialized Responsibilities – Tenant Support

• Facilitate support for tenants who are at risk of losing their home or who require additional supports to achieve stability and maintain their housing
• Coordinate third party service provision from a broad range of health and social service providers to ensure timely and quality services including but not limited to case management, crisis intervention, home care, housing support, counseling and peer support programs
• Connect high-needs tenants from all walks of life to services and supports, with a particular focus on tenants living with mental illness or addictions, individuals with a history of homelessness, isolated seniors and adults with special needs
• Work with building management and other Toronto Community Housing staff to provide input into activities that strengthen housing stability and help troubleshoot and develop problem-solve strategies for engaging tenants whose behaviours or unit condition impact their households and their neighbours
• Develop partnerships and opportunities for enhanced or on-site support services provided by third parties in buildings, especially those with high numbers of vulnerable tenants
• Conduct regular conferences with staff and partner agencies and ensure agencies adhere to agreed upon schedules and/or service standards
• Liaise with providers and community agencies to track individual and aggregate tenant progress
• Encourage tenant participation in community, social and recreational activities
• Promote and support the principles of Toronto Community Housing’s Mental Health Framework, including principles of hope, recovery, inclusiveness and the promotion of successful tenancies

What You'll Need

• Post-secondary education or equivalent experience in social work, counselling, community development, health services or other relevant field
• Progressive experience in case management, social work, health promotion, program delivery or coordination and/or community development
• Experience in conducting community and individual needs assessments and joint planning, initiating and managing projects
• Proven experience in facilitating group planning and developing strategies, initiating and managing projects and coordinating committees
• Experience in coordinating services with teams of stakeholders, including tenants
• Experience with partnership development, management and evaluation, partners and staff
• Experience with case management in relation to housing an asset for the tenant support practice
• Direct experience in a supportive housing, personal support, or community-based health setting an asset for the tenant support practice
• Extensive knowledge of a broad range of social, health and community services
• For the tenant support practice: extensive knowledge of health and mental health resources in Toronto, including community-based mental health, supportive housing, community care, long-term care, services for seniors, individuals with a history of homelessness and people with special needs
• For the community development and engagement practice: extensive knowledge of the community and social services sector, including settlement, children, youth and families, employment and skills development, human rights and equity, and social justice
• Strong writing skills including grants proposals and report writing
• Sound judgment in public and human relations
• Understanding of anti-racism theory and practice and anti-oppression framework and proven ability to work effectively with a diverse client population who face multiple barriers
• For the tenant support practice: proven ability to work with vulnerable tenants including isolated or frail seniors, individuals with mental illness, concurrent disorders, a history of homelessness and people with special needs
• For the community development and engagement practice: proven ability to engage diverse community members through group facilitation, fostering positive relationships, conflict resolution, leading tenant consultations and adult and youth leadership development
• Proven ability to foster positive working relationships with tenants, community agencies, civic groups, elected officials, city departments and TCHC staff
• Strong conflict management and negotiation skills
• Strong group facilitation and public meeting skills for leading community processes, consultations, and forums
• Ability to communicate in a second/third language an asset
• Ability to work flexible and varied hours (some evenings and weekends is required) throughout the year

What’s Next Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

Assessment Process Candidates will need to complete a written assessment around the role and if successful in it will proceed to a panel interview. Candidates will need to achieve a score of 70% on each step/assessment to pass. Successful internal candidates will be considered further based on union seniority. In the event there are any changes candidates will be notified prior to the assessment in writing.