About The Role

We’re seeking an organized and client-focused Account Assistant to join our Marine & Cargo specialty practice within the Complex Risk Unit. This role supports senior brokers and account managers in servicing complex commercial marine accounts, helping ensure the accurate and timely handling of insurance documentation, invoicing, and client communication.

This is an excellent opportunity for someone looking to build expertise in marine and cargo risks, support a growing specialty book, and gain hands-on experience in complex commercial placements.

What You’ll Do

• Provide prompt, professional support to clients and internal stakeholders, responding to inquiries and processing routine service requests
• Prepare client-facing documents such as certificates of insurance, binders, letters, policy summaries, and renewal packages
• Accurately process policy changes, endorsements, and invoices using HUB’s broker management systems (e.g., EPIC)
• Assist with compiling submission materials for underwriters and tracking outstanding information
• Maintain electronic file documentation and follow HUB’s compliance and file management standards
• Monitor and support collections by following up on outstanding premium balances and reviewing accounts receivable reports
• Help track and maintain expiry dates, abeyances, and documentation for renewals and endorsements
• Perform administrative tasks including data entry, internet research, and responding to third-party requests as needed
• Support the senior Marine & Cargo team with ad hoc project work, reports, and client presentations

What You’ll Need for Success

• RIBO license (or willingness to obtain within three months)
• 1–2 years of experience in commercial insurance (marine experience is a plus but not required)
• Strong attention to detail with excellent organizational and time management skills
• Effective written and verbal communication skills
• Ability to handle a high volume of work with accuracy and responsiveness
• Familiarity with invoicing, certificate issuance, and policy documentation processes
• Demonstrated client service orientation and professionalism
• Comfortable working independently and as part of a fast-paced team
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with EPIC or other broker systems is an asset
• A strong desire to learn about marine & cargo insurance and grow within a specialty line

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package, including incentives, bonuses, and additional earning opportunities.
• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Comprehensive Benefits: Access a robust benefits package, including company-matched RRSPs, designed to support you and your family.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Culture and Belonging: Our Commitment

At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

Department Account Management & ServiceRequired Experience: 1-2 years of relevant experienceRequired Travel: Negligible

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