Join our team at the Wilder Institute/Calgary Zoo and leverage your technical skills to support our operations and initiatives! The Wilder Institute/Calgary Zoo is seeking a fixed term Business Analyst, IT for a parental leave coverage.

The Business Analyst, IT is responsible for implementing, enhancing and configuring information technology solutions which support the Wilder Institute/Calgary Zoo’s initiatives and operations. The primary role is configuring an supporting the organization’s Customer Relationship Management (CRM) system and business applications, their integrations, and coordinating with the business units which operate them. Business requirement gathering, needs assessments, and system analysis will also be critical skills in this role.

Our Purpose | We act for wildlife; saving species and inspiring people to join us.

Our Core Values | Drive impact, nurture connection, cultivate hope, and be bold.

Contract:

• Start Date: June 2026, or as soon as possible.
• End Date: April 2027

What you will do:

Systems Administration & Support

Provide ongoing operational and project-based support for core business applications with a strong focus on backend configuration and maintenance including:

• Business application setup and configuration
• General system troubleshooting and support
• Participation in recurring system and stakeholder meetings
• New system implementations or migrations
• Staff training, documentation, and coaching

Process Improvement & Operational Support

• Analyze and improve business processes across systems and departments
• Identify opportunities for automation and efficiency improvements in system workflows and processes
• Act as a subject matter expert for system knowledge, documentation, and troubleshooting

Business Requirements gathering and Solution Design

• Business requirements gathering using a variety of techniques including stakeholder interviews, process monitoring, and collaborative workshops.
• Translate business needs into solutions.
• Support solution design by bridging business requirements and technical specifications.
• Contribute to business case development, including cost/benefit analysis and solution evaluation

Data, Reporting & Integration

• Develop and maintain reporting solutions using tools such as SSRS and SSIS
• Support ETL data integration between systems (e.g., Point of Sales, CRM, finance systems)
• Ensure data accuracy, consistency, and alignment across platforms
• Assist in troubleshooting data discrepancies and reconciliation issues

What you will bring:

• A college diploma or bachelor’s degree in IT, Computer Science, or Management Systems is preferred
• Knowledgeable with configuring, maintaining and supporting Point of Sale systems. Familiarity with Tessitura and/or Toast is a great asset.
• Conversant with both the business and the diverse technologies that could be or are employed by the company. The business analyst must also be proficient with the tools and processes that support the definition, selection, design and implementation of technology, e.g.:
  • Business requirements gathering
  • Business Cases/Cost-Benefit analyses
  • Systems and User Testing
• Data reporting and integration experience an asset; Database/Reporting/Business Intelligence (MSSQL, SSIS, SSRS preferred)
• Excellent communication skills both written and verbal for communicating technical IT concepts to audiences with a variety of technical knowledge and comfort
• Meeting facilitation skills to lead and chair meetings with interdepartmental teams
• Excellent interpersonal skills, including active listening, relationship building, team participation/leading.
• Excellent organizational and time management skills for managing multiple projects through to completion
• A strong commitment to deliver high quality outcomes within deadlines
• Customer service focus while supporting internal stakeholders’ questions, ideas, and concerns.

Working Conditions:

• Sitting at a desk, using a personal computer for long periods of time
• Must be willing to work a variety of hours and be on-call including weekends and evenings
• Lifting and moving boxes (up to 30lbs) with computing equipment such as servers, computers, screens etc.
• High degree of mobility is required

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

What the Zoo Offers:

• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit plan
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.

Apply by doing the following:

• Watch this videoabout the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=8J1VH1MBXm0)
• Submit your resume with an optional cover letter via our online application system.
• Fill in the Application questions:
  • Confirm eligibility to work in Canada.
  • If hired, when would you be available to start?
  • List all the software products you are proficient in that would relate to this position.
  • If hired, what would be your wage expectations for the position?

Applicants must be legally entitled to work in Canada.

If this position is a fit for you, we encourage you to apply with a resume and cover letter online by May 25, 2026.

The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.

All candidates are thanked for their applications and advised that they will be contacted once applications have been reviewed and a final decision has been made.