Director, Clinical Services

Full-Time, Non-Union

#R/25-116

The Organization:

St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person- and family-centred care throughout our 240 long-term care beds, 106 hospital beds, and a variety of outpatient and community support services. Our staff complement of approximately 700 employees is committed to contributing to a healthy, safe, and respectful environment. If you are a passionate and highly motivated individual, looking to help us advance in our mission, vision and values, we look forward to you joining our team!

The Job Summary:

The Director Clinical Services provides leadership and oversight for the hospital programs. Performs all duties in a manner consistent with the Mission, Vision and Values and the policies of the organization. The Director is responsible for strategic planning; quality patient care and service; clinical, operational and financial efficiency; team development; for the hospital program.

Key Accountabilities & Success Criteria:

• Provide leadership and oversight for the delivery of clinical care within the portfolio and ensure that the quality of care properly meets the standards of care.

• Establish priorities for program resource allocations, including operating, capital, financial and human capital.

• Ensure the continuous development of direct reports and management teams through leadership, education, coaching and performance enablement.

• Support the advancement of St. Joseph’s mission, vision and values.

• Collaborate with executive and peer leaders in fostering engagement, resilience and wellness of our people.

• Overall responsibility for the operation of the hospital programs (Rehab, Stroke Rehab, Low Intensity Rehab, Palliative Care, Complex Continuing Care, Transition Program)

• Overall responsibility for the interdisciplinary hospital departments of nursing, pharmacy, physiotherapy, occupational therapy, social work, recreation therapy and respiratory therapy.

• Provides leadership and direction to the Manager of CCC, Manager of Rehab and Pharmacy.

• Consistently models the organization’s mission and values.

• Creates a safe and respectful work environment.

• Fosters equity, diversity, inclusion, accessibility and Indigenous reconciliation.

• Develops current and future leaders for the clinical programs; actively and consistently creates opportunities for front line clinicians to lead.

• Fosters a staff and patient safety culture.

• Ensures programs are supported with appropriate policies and procedures and training that reflects best practice.

• Ensures policies and procedures are understood and followed and takes corrective action as required.

• Ensures each program has a plan to evaluate and monitor and improve clinical quality; including establishing a slate of key performance metrics that are regularly reviewed by the clinical team and improved through team based process improvement processes.

• Collaborates with patient relations to address patient and family concerns.

• Drives Accreditation in programs.

• Supports and guides managers and staff in addressing serious events.

• Works with VP to determine strategic business direction to meet evolving client needs.

• Participates in local system level planning as required.

• Assists in proposal writing and presentations to advance programs and secure funding

• Leads budget development for portfolio.

• Leads monthly budget review with hospital leadership team and develops and implements strategies to address key issues/findings.

• Administers and implements new MOH funds and ensures funding related targets are met

• Contributes to a transparent culture of client and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by SJHC.

• Promotes an environment that encourages and supports change using change leadership theory.

Qualifications:

• Registered Nurse – Registered with the College of Nurses of Ontario
• Bachelor’s degree in nursing is required; Master’s degree in a Health Science or Business preferred.
• Five (5) to seven (7) years experience in management/leadership in healthcare setting.
• Strong understanding of clinical objectives, programs, methods, procedures, and standards within complex care, rehabilitation and pharmacy.

Skills & Abilities:

• Comprehensive knowledge of all facets of professional practice.

• Demonstrated leadership and team building skills.

• Excellent verbal and written communication skills

• Ability to establish rapport, and trust with direct reports, peers, senior leaders as well as patients, families.

• Demonstrates self-controlled, emotionally self-awareness, diplomacy, empathy and understanding in interactions with others.

• Skilled in negotiating and resolving conflicts.

• Ability to initiate and lead change including securing the necessary support to move forward successfully.

• Exceptional facilitation and coaching skills.

• Strong knowledge base of Quality, Risk Management and Patient Safety conceptual models, tools and principles.

• Strong analytical and project management skills to manage large scale projects and meet timelines.

• Adept with various computer application.

• Deep understanding and commitment to person-centred care philosophy with the capability to implement it effectively.

• Skill in budget preparation and financial management.

• Knowledge of financial/business analysis techniques.

It’s a great time to help shape how health care is delivered in Ontario. To apply to this exciting opportunity, please submit a curriculum vitae in confidence, outlining how your knowledge, experience and personal attributes are a good fit with the requirements of this position and the values of St. Joseph's Health Centre Guelph here: External Opportunities - St. Joseph's Health Centre Guelph by Monday, October 20, 2025 at 11:59PM.

St. Joseph’s Health Centre Guelph is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all programs, facilities, and people. St. Joseph’s Health Centre Guelph is committed to creating a barrier-free, accessible organization, and will work to accommodate any needs under the Accessibility for Ontario for Disabilities Act and the Ontario Human Rights Code. Should any applicant require accommodation through the application process, please contact Human Resources at employment@sjhcg.ca for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

We appreciate all responses; however, only candidates under consideration will be contacted.