The Senior Service Consultant, Benefits Consulting, reporting to the Director, Benefits Consulting, will be responsible for providing service excellence to our mid-large size national group benefits clients. Providing your block of clients with a variety of solutions will take many forms ranging from critical evaluation of the current programs and providers in place, support through changes, new implementations, onboarding, customized communications and more.

What you will do:

• Create and update Benefits at a Glance, benefits summaries and other internal and external reference materials
• Peer review contract, booklet and collective agreement differences and identify risk exposure
• Process amendments and prepare employee communications
• Prepare, attend and/or conduct client meetings and employee presentations virtually and in-person
• Prepare specifications for marketings, working with clients, consultants, and carriers
• Be accountable for the smooth transition of benefits to new carriers ensuring any client risk and exposure is mitigated (i.e. plan mapping, member coverage, communication)
• Coordinate carrier finalist presentations
• Analysis of plan design benchmarking and preparation of reports/presentations
• Resolve and address escalated client issues & inquires with the employee, employer and/or carrier
• Identify areas related to your clients by understanding and remaining current with carrier communications, changes to legislation, and CLHIA guidelines
• Support teammates through mentorship, knowledge-sharing and collaborative learning
• Participate in process improvement initiatives
• Schedule appointments, monitor email, voicemail, prepare letters and spreadsheets, maintain filing and perform other administrative duties as required

What you will bring:

• Minimum of 3 to 5 years’ experience in a similar client service role in the Group Benefits industry
• Completed post-secondary degree or a combination of equivalent professional experience and training
• GBA, Certified Employee Benefits Specialist (CEBS) designation preferred or working towards an asset
• Strong prioritization skills and flexibility to work in a fast-paced environment
• Able to juggle multiple tasks and problem solve
• Attention to detail and a high degree of accuracy
• Able to skillfully work independently and within a team
• Excellent communication skills, both written and verbal
• Strong client service attitude and client relationship/trust building skills
• Strategic and holistic thinking
• Sound judgement, ethics and integrity
• Strong Microsoft Office skills (Excel, PowerPoint, Word, Outlook etc.)
• Knowledge of EPIC/Customer Relationship Management Software (CRM), is an asset
• Bilingual would be an asset
• Maintenance of valid driver’s license, as periodic travel maybe required
• You bring your real self to work, and you live our values-Respect, Integrity, Client-Focus, Collaboration and Accountability

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

• Competitive salary
• Participate in our comprehensive benefits plan on day one — no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

Are you interested?

Please Apply!

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

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