Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

JOB DESCRIPTION

As part of the MLSE Ticketing Sales team, you will have the unique opportunity to work side by side with our Sales, Membership, Suites, and Premium LIVE teams, as well as other stakeholders across MLSE. You will support delivery of Ticketing projects, scope new technology, improve and maintain operational processes. You are a visionary and entrepreneurial spirit who can identify and execute on opportunities to enhance the overall business.

• Business Operations (50%).

  • Lead the intake, coordination, and execution support for Salesforce related Ticketing initiatives, including campaigns, reporting, process improvements, and ad-hoc projects.
  • Manage testing, maintenance, reporting, and on-going operational initiatives for MLSE Chatbot tools
  • SharePoint Administration - maintain the ticketing onboarding program and support updates to onboarding content
  • Identify and execute on opportunities to streamline workflows, improve documentation, and strengthen operational consistency across Ticketing teams
  • Coordinate internal strategy meetings and internal focus groups to foster a culture of collaboration and continuous improvement

• Project Management - Projects & Initiatives (50%).

  • Support delivery of mid- to large- scale Ticketing projects by tracking deliverables, documenting requirements, coordinating stakeholders, and preparing project materials
  • Manage or independently support smaller-scale operational and technology implementation projects from end-to-end
  • Support annual Capex and Opex projects and planning by coordinating inputs, tracking project needs, and preparing leadership updates
  • Prepare analytics, reporting, and project documentation for stakeholders to be able to make informed decisions
  • Liaise with stakeholders and cross-functional partners both internally and externally to support project execution
  • Support change management activities, including communication planning, training materials, user feedback, and post-launch stabilization

QUALIFICATIONS

• 1-3 years of experience in Sales/Service, Strategic Planning, Project Management, or Finance preferred.
• Proficiency in Word, PowerPoint, Excel, and Salesforce
• Post-Secondary degree in Business Economics, Strategy, Marketing, or Finance preferred.
• Proven ability to multi-task and handle a variety of workstreams with evolving priorities in an organized manner
• Strong interpersonal and communications skills including the ability to actively listen, empathize, ask questions, and respond in language that our partners understand in a virtual or in-person setting.
• Excellent analytical and problem-solving skills with the ability to identify and define problems to develop creative solutions and address requirements clearly and articulately.
• Entrepreneurial spirit in identifying opportunities for the Ticketing business, and willingness to take initiative to drive results.
• Ability to work independently or in a team environment, with stakeholders at varying levels.
• Ability to build and maintain relationships both internally and externally

Please note this is an internal only posting.

Apply by: Tuesday, May 19th.

Job Posting Compensation Range/Rate:

$58,000 - 64,500

We’re glad you’re here. Once you apply, we’ll follow up by email, and you can track everything in your Candidate Portal. Want instant updates? Opt-in for SMS notifications to stay in the loop.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. This email is only for accommodation requests. Resumes sent to this email address will not be considered.