Title:  Senior Manager Fixed Income Support

Requisition ID: 224923

The Team

As a Senior Manager, Fixed Income Support within GCME Operations Technology, the incumbent is responsible for managing and overseeing the work of the team, ensuring steady state delivery of application functions and deliverables within defined business SLOs and working closely with GTA and other Technology counterparts and GWO and Global Wealth product owners to define and execute on agreed business and technology strategies and plans.

The Role

Leads and oversees support for the North American Fixed Income books and records platform (IMPACT ecosystem) under the GBME Securities Operations Technology portfolio ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures. Manages the application support and vendor liaison team. Contributes to the overall success of Technology for Global Banking and Markets by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

The purpose of the wider GCME Securities Operations Technology team is to provide technology support for the business applications and related processes and key technology vendors that underpin the activities of Global Wholesale Operations (GWO) both in Toronto and globally (follow the sun). Vendors and core applications include the Broadridge BPS, Dataphile, IMPACT and GLOSS books of record and their related Bank interfaces, Vermeg / Colline collateral management platform, and NIAD new issue trading platform among others. The team partners with GWO and other global and vendor partners in delivering Technology Change related to the GCME Securities Operations Technology portfolio within defined risk and control frameworks.

The GCME Operations Technology – IMPACT Support team provides application L1 support and triage, production issue and incident management, vendor management, change management, business analysis and product Subject Matter Expert support for change projects, and support for User Acceptance Testing.

Is this role right for you? In this role you will:

• Manage and lead a geographically dispersed team. Recruit qualified staff; identify and address training and development needs. Monitor and assess individual and team capabilities / commitment / productivity / performance through timely completion of reviews, Performance Appraisals and Development Plans. Recognize and reward achievement, promoting group morale and cooperation. Review and act on employee surveys and other relevant and feedback.
• Drive a customer‑focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Foster a partnership between Operations Technology and the line functions (e.g., Settlement & Clearing, Asset Servicing, Client Accounting, Registered Products, Middle Office, Product Control, Finance) promoting Operations Technology as a function that adds value to the delivery of Global Wholesale Operations work, while encouraging and recommending efficiency improvements to operations.
• Liaise with the management of these areas on a regular basis regarding the status of ongoing programs and initiatives. Keep appraised of scheduled releases ensuring the business lines are aware of coming changes and their impacts and scheduling to ensure sufficient resources/time is allotted for testing and implementation. Provide recommendations and guidance on client‑initiated operational and system solutions ensuring that GCME and stakeholder interests are served.
• Ensure the maintenance of stable and secure processing platforms per Bank IT control, information security and risk policies. Lead discussions with vendors and internal Technology partners where issues or negative trends are identified that threaten defined SLAs.
• Manage delivery of support for assigned systems and internal business and technology stakeholders, including agreed upon Level 1 production support to global users, maintenance support (scheduled releases, regulatory changes, configuration updates), vendor management, system enhancements, production bug fixes, Quality Assurance testing (UAT), and resolution of complex operational/systems problems.
• Work in tandem with Scotia Technology teams and external service providers to deliver Change in accordance with agreed systems strategy. Embed retrospectives and help drive a learning mindset and culture of improvement.
• Lead all or part of multi‑disciplinary projects of varying size and complexity, ensuring regulatory, compliance, client and vendor issues are addressed and resolved, and project components are delivered on time, on budget and with quality. Support delivery of projects through the Enterprise Delivery Framework quality gates. Communicate status, risks, and issues to stakeholders proactively.
• Manage resource capacity and initiatives roadmaps with reference to Product Owners, communicating status and constraints and securing cooperation and alignment from key stakeholders. Develop schedules and implementation strategies, schedule resources and monitor progress, and monitor operating and contract vendor expenses against planned objectives.
• Represent GTA on vendor, securities industry and inter‑bank committees as required, providing input to operational requirements and system design specifications, and providing Technology and business leadership with information and recommendations in support of tactical and strategic decision‑making.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Experience of a Capital Markets trading or operations environment with front‑to‑back understanding of trade and post‑trade flows.
• Experience of the Operations function across static data, confirmations, settlements and clearing, and middle office functions. Experience in supporting a range of securities products, particularly on the Broadridge IMPACT service bureau platform, and a conceptual understanding of platform design, data and workflows, and related processing capabilities, modules and interfaces.
• Ability to deliver solutions to improve the control environment within operations groups, and drive automations and efficiency.
• Strong communication and influencing capability, supported by well‑developed analytical competencies.
• Expert experience; systems design, security, availability, disaster recovery, third‑party risk management, change management, release management. Exposure to third‑party management controls would be an asset.
• Good knowledge of multiple global banking businesses including related systems and procedures.
• Ability to balance competing or conflicting goals of various departments and stakeholders which requires a mature, diplomatic approach and highly developed negotiation and influencing skills.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship – inclusive culture, Employee Resource Groups (ERGs) spanning diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations – commitment to removing barriers and meeting accessibility requirements.
• Remote‑friendly work environment – flexibility to perform at your best.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits (starting day one).
• Community Engagement – hackathons, contests, cooking with friends, Humans of Digital and more.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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