Top Benefits
About the role
About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
About Your Workplace
Our Professional Service Department is a dynamic, customer-centric team dedicated to delivering exceptional service experiences for Miele’s professional clients. We specialize in supporting medical, laboratory, and professional laundry disinfection equipment, ensuring uncompromising standards of reliability and performance. Driven by a commitment to excellence, we play a pivotal role in upholding Miele’s reputation by providing innovative solutions and building strong, lasting relationships with our customers and service partners.
Your Responsibilities
- Take responsibility for all service-related activities, including overseeing service call processes, scheduling service calls, documenting closure of service calls, overseeing independent service providers, confirming installation site preparation and other related duties as assigned.
- Make outbound calls to customers for the purpose of:
- Promoting the sales of Preventative Maintenance and Extended Warranty agreements Service contracts and maintenance plans including reaching out to business partners, quoting, and finalizing sales
- Finalizing installation plans and site readiness
- Improving the number of responses to field service surveys from both Miele and Service Provider technicians
- Support service contract sales, including reaching out to business partners, quoting, and finalizing sales
- Ability to manage ‘special projects’ while maintaining regular responsibilities
- Adherence to Miele’s core principles, professional appearance and conduct standards.
What we are looking for
- 2+ years of customer service experience
- 2+ years of call center experience
- 2+ years of service call planning experience
- Experience using CRM systems is an asset
- ASW/SAP experience preferred
- Good computer skills with knowledge of Microsoft Office 365 (Excel)
- Ability to read, write and comprehend instructions, correspondence, and memos in English/French
- Ability to read and interpret documents such as safety rules, operation and maintenance manuals in English/French
- Ability to apply concepts of basic math
- Excellent customer service and communication skills
- Ability to manage difficult customer situations
- Ability to multi-task
- Ability to work independently
- Self-motivated and dependable.
Our Benefits
- Personal development and career opportunities – grow with us
- 100% Company Paid Benefit Plan
- Life Insurance, Disability and a Health Spending Account
- DPSP’s – Company contributes 6% of salary – no employee matching required
- Employee discounts on a wide range of premium products and services
- Great working conditions and other incentives to attract and retain great talent like you.
About Miele
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
Top Benefits
About the role
About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
About Your Workplace
Our Professional Service Department is a dynamic, customer-centric team dedicated to delivering exceptional service experiences for Miele’s professional clients. We specialize in supporting medical, laboratory, and professional laundry disinfection equipment, ensuring uncompromising standards of reliability and performance. Driven by a commitment to excellence, we play a pivotal role in upholding Miele’s reputation by providing innovative solutions and building strong, lasting relationships with our customers and service partners.
Your Responsibilities
- Take responsibility for all service-related activities, including overseeing service call processes, scheduling service calls, documenting closure of service calls, overseeing independent service providers, confirming installation site preparation and other related duties as assigned.
- Make outbound calls to customers for the purpose of:
- Promoting the sales of Preventative Maintenance and Extended Warranty agreements Service contracts and maintenance plans including reaching out to business partners, quoting, and finalizing sales
- Finalizing installation plans and site readiness
- Improving the number of responses to field service surveys from both Miele and Service Provider technicians
- Support service contract sales, including reaching out to business partners, quoting, and finalizing sales
- Ability to manage ‘special projects’ while maintaining regular responsibilities
- Adherence to Miele’s core principles, professional appearance and conduct standards.
What we are looking for
- 2+ years of customer service experience
- 2+ years of call center experience
- 2+ years of service call planning experience
- Experience using CRM systems is an asset
- ASW/SAP experience preferred
- Good computer skills with knowledge of Microsoft Office 365 (Excel)
- Ability to read, write and comprehend instructions, correspondence, and memos in English/French
- Ability to read and interpret documents such as safety rules, operation and maintenance manuals in English/French
- Ability to apply concepts of basic math
- Excellent customer service and communication skills
- Ability to manage difficult customer situations
- Ability to multi-task
- Ability to work independently
- Self-motivated and dependable.
Our Benefits
- Personal development and career opportunities – grow with us
- 100% Company Paid Benefit Plan
- Life Insurance, Disability and a Health Spending Account
- DPSP’s – Company contributes 6% of salary – no employee matching required
- Employee discounts on a wide range of premium products and services
- Great working conditions and other incentives to attract and retain great talent like you.
About Miele
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.