Fraud Dispute Analyst
Top Benefits
About the role
Your Role
- Answer calls from clients disputing transactions on their accounts
- Support clients with concerns related to disputed transactions
- Analyze suspicious transactions and provide detailed assistance throughout the dispute process
- Build trust with clients, internal colleagues, and partners
- Refer clients to specialized colleagues when needed
Your Team
Within the Fraud Prevention and Detection sector, you’ll be part of a dynamic team of 22 colleagues and report to the director. Our team stands out for its curiosity and commitment to fulfilling our mission. We make a positive impact in people’s lives through the fraud and dispute process.
The call center operates Monday to Friday, 8:00 AM to 8:00 PM, and you must be available full-time (37.5 hours/week) during these hours. Your work schedule will vary and be provided three weeks in advance.
Training and Development
Your onboarding includes approximately 4 weeks of daytime training, followed by 2 weeks of hands‑on training supported by expert colleagues. Our training is based on learning by doing, helping you master your role. You’ll benefit from access to colleagues with diverse expertise and backgrounds, enriching your development.
Career growth opportunities include advancement within your role, promotions, and mobility within the sector. We encourage internal mobility.
Requirements
- High school diploma
- Experience in customer service or advisory roles
- Ability to support clients and make decisions
Languages
- English, French
Skills
- Artificial Intelligence
- Diversity & Inclusion
- Teamwork
- Cybersecurity
- Empathy
- Initiative
- Learning Agility
- Resiliency
About National Bank of Canada
At National Bank, we believe in the potential of each individual, and that even the smallest gestures can make a big difference. When we help others accomplish their projects, we help empower them and the community at large.
We try to make a difference through innovation, but above all, by putting people first. By taking the time to listen and letting our actions speak for themselves. By remaining bold and passionate. By developing lasting relationships as partners and allies.
Together we can achieve great things and create a positive impact.
Want to learn more about us?
For advice on your personal finances, visit: nbc.ca/advice For advice on your business, visit: nbc.ca/business For career opportunities, visit: jobs.nbc.ca For all the latest news, visit: nbc.ca/news
By clicking "Follow" above, you may receive communications from National Bank, either in your LinkedIn inbox or by other means via LinkedIn, about products and services that could interest you. Learn more at: www.nbc.ca/socialnetworks.
Fraud Dispute Analyst
Top Benefits
About the role
Your Role
- Answer calls from clients disputing transactions on their accounts
- Support clients with concerns related to disputed transactions
- Analyze suspicious transactions and provide detailed assistance throughout the dispute process
- Build trust with clients, internal colleagues, and partners
- Refer clients to specialized colleagues when needed
Your Team
Within the Fraud Prevention and Detection sector, you’ll be part of a dynamic team of 22 colleagues and report to the director. Our team stands out for its curiosity and commitment to fulfilling our mission. We make a positive impact in people’s lives through the fraud and dispute process.
The call center operates Monday to Friday, 8:00 AM to 8:00 PM, and you must be available full-time (37.5 hours/week) during these hours. Your work schedule will vary and be provided three weeks in advance.
Training and Development
Your onboarding includes approximately 4 weeks of daytime training, followed by 2 weeks of hands‑on training supported by expert colleagues. Our training is based on learning by doing, helping you master your role. You’ll benefit from access to colleagues with diverse expertise and backgrounds, enriching your development.
Career growth opportunities include advancement within your role, promotions, and mobility within the sector. We encourage internal mobility.
Requirements
- High school diploma
- Experience in customer service or advisory roles
- Ability to support clients and make decisions
Languages
- English, French
Skills
- Artificial Intelligence
- Diversity & Inclusion
- Teamwork
- Cybersecurity
- Empathy
- Initiative
- Learning Agility
- Resiliency
About National Bank of Canada
At National Bank, we believe in the potential of each individual, and that even the smallest gestures can make a big difference. When we help others accomplish their projects, we help empower them and the community at large.
We try to make a difference through innovation, but above all, by putting people first. By taking the time to listen and letting our actions speak for themselves. By remaining bold and passionate. By developing lasting relationships as partners and allies.
Together we can achieve great things and create a positive impact.
Want to learn more about us?
For advice on your personal finances, visit: nbc.ca/advice For advice on your business, visit: nbc.ca/business For career opportunities, visit: jobs.nbc.ca For all the latest news, visit: nbc.ca/news
By clicking "Follow" above, you may receive communications from National Bank, either in your LinkedIn inbox or by other means via LinkedIn, about products and services that could interest you. Learn more at: www.nbc.ca/socialnetworks.