Work options:

• 1-Year Contract
• On-site: 706 boulevard Gréber, Gatineau QC, J8V 3P8

At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees.

To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.

Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.

Enbridge is hiring a Bilingual Workload Coordinator (Dispatch – French/English) right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.

Job Description:

• The Bilingual Workload Coordinator plays a critical role in coordinating emergency and operational calls, prioritizing work orders, and ensuring seamless communication across teams, stakeholders, and customers. This role requires exceptional communication abilities, strong organizational skills, and the ability to perform effectively under pressure in a fast‑paced environment.

Key Responsibilities:

• Efficiently dispatch and prioritize emergency and operational calls.
• Coordinate, assign, and follow up on work orders to ensure timely completion and excellent customer service.
• Collaborate with internal teams, departments, and external clients to support smooth operations.
• Handle and resolve customer complaints professionally and effectively.
• Maintain accurate documentation, call logs, and operational records.
• Support and guide work teams, offering direction and oversight as needed.
• Manage multiple simultaneous priorities while maintaining high-quality service standards.
• Exercise sound judgment and autonomy in high-pressure or time-sensitive situations.

Education & Language Requirements:

• High School diploma or equivalent.
• Fluency in French (speaking, reading, writing) is mandatory.
• Proficient English communication skills (speaking, reading, writing) are required due to regular interaction with non‑French-speaking colleagues, clients, and stakeholders.

Skills & Qualifications:

• Strong work ethic with the ability to perform under pressure and with minimal supervision.
• Excellent organizational skills with the ability to multi-task and manage competing priorities.
• Strong communication skills with professionalism when interacting with internal and external customers.
• Resourceful, proactive, and able to take initiative.
• Solid knowledge of commonly used IT software and digital tools.
• Strong analytical skills with effective priority management.
• Ability to collaborate with diverse teams and departments.
• High level of autonomy with strong decision‑making abilities.
• Strong time-management and organizational capabilities.
• Experience supervising or supporting work teams.
• Availability and reliability to work evenings, nights, and weekends.
• Previous dispatching experience.

Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.

Applying with Raise

Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or ECTC@raiserecruiting.com

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