About the role
Status: Full-time
Reports to: Manager, IT
Location: Head Office – Carlson
Job Scope:
Reporting to the Manager IT, the IT Support Specialist is responsible for providing operational and first-level user support services for Gay Lea Foods users. As an integral member of the IT team, the IT Support Specialist plays an important role involves troubleshooting hardware, software, and network issues, managing user accounts, and supporting end-users onsite and remotely. Responsibilities include installing and configuring equipment, maintaining security protocols, and documenting solutions. The ideal candidate has strong knowledge of Windows, Office 365, networking fundamentals, and ticketing systems. Excellent communication, problem-solving, and customer service skills are essential. They are also responsible for coordinating and tracking hardware assets and repairs.
Key Accountabilities:
- Provide IT support to employees via in-office and remote support through our ticketing system
- Analyze issues, set priorities, and troubleshoot system/hardware/software problems.
- Enhance user experience by suggesting improvements and recommending system enhancements.
- Maintain asset tagging and inventory
- Escalate incidents to appropriate teams with clear documentation.
- Organize, coordinate and track the repair of WMS hardware as required (e.g. RF Scanners, Printers, and various accessories)
- Contribute to the continuous improvement of IT
Qualifications & Competencies:
- 2 to 5 years of experience in a desktop support or technician role
- Hands-on experience supporting Windows, Android, apple devices in corporate environment, working knowledge of Active directory, Azure AD and Office 365.
- Experience with online document management system
- Experience with Microsoft Intune, PowerApps and Microsoft Teams Telephony
- Experience managing and resolving Service Desk tickets using ITSM tools (ServiceNow).
- Excellent attention to detail with a high level of accuracy
- Strong analytical and problem-solving skills
- Effective communication and interpersonal skills (written and verbal)
- Post-Secondary education in Business or Computer Programming is considered an asset
Gay Lea Foods is a leading Canadian dairy co-operative renowned for producing high-quality, nutritious dairy products that Canadian families love and trust. From farm to table, our 1,200 farmer members in Ontario and Manitoba, and more than 1,200 employees across four provinces, work together to nourish communities through award-winning brands including Gay Lea, Nordica, Salerno, Bothwell Cheese, and more. As part of its deeply rooted, balanced commitment to people, profit, and planet, Gay Lea Foods proudly invests one percent of pre-tax earnings back into Canadian communities through a national food security partnership with Second Harvest, and the community-building efforts of the Gay Lea Foundation. To learn more, visit gayleafoods.com.
Gay Lea Foods is an equal-opportunity employer and values diversity in our workplace.
Reasonable accommodation is available upon request throughout our recruitment and selection process.
Thank you for your interest in Gay Lea Foods.
Wishing you all the best with your career search!
About Gay Lea Foods
With our roots on the farm, Gay Lea Foods has grown to become a leader in the Canadian dairy industry and the largest dairy co-operative in Ontario, with members on 1,300 dairy farms in Ontario and Manitoba, and more than 4,200 producer and investor stakeholders. Our dedication to innovation and the development of high quality products has allowed us to respond to consumers’ evolving tastes and grow the market for Canadian cow and, more recently, goat milk. We are a Canadian success story – and that story is far from over. Moving forward, Gay Lea Foods is poised to seize and create even more opportunities for sustainable, long-term growth in the Canadian dairy industry as we expand beyond our provincial borders, grow our foods and ingredients business, and continue to invest in innovative and industry-leading products.
As much as we evolve, however, we remain a dairy co-operative, owned by dairy farmers. From our farms and production facilities, to our distribution networks and employee ideologies, we embrace and act with co-operative-inspired values, understanding there is no shortcut to quality or success. It takes commitment, passion and collaboration.
Those are the things we’re made of and we’re proud to share our story.
Just like the milk that comes from our farms, so too are Gay Lea Foods’ products and values born on the farm.
About the role
Status: Full-time
Reports to: Manager, IT
Location: Head Office – Carlson
Job Scope:
Reporting to the Manager IT, the IT Support Specialist is responsible for providing operational and first-level user support services for Gay Lea Foods users. As an integral member of the IT team, the IT Support Specialist plays an important role involves troubleshooting hardware, software, and network issues, managing user accounts, and supporting end-users onsite and remotely. Responsibilities include installing and configuring equipment, maintaining security protocols, and documenting solutions. The ideal candidate has strong knowledge of Windows, Office 365, networking fundamentals, and ticketing systems. Excellent communication, problem-solving, and customer service skills are essential. They are also responsible for coordinating and tracking hardware assets and repairs.
Key Accountabilities:
- Provide IT support to employees via in-office and remote support through our ticketing system
- Analyze issues, set priorities, and troubleshoot system/hardware/software problems.
- Enhance user experience by suggesting improvements and recommending system enhancements.
- Maintain asset tagging and inventory
- Escalate incidents to appropriate teams with clear documentation.
- Organize, coordinate and track the repair of WMS hardware as required (e.g. RF Scanners, Printers, and various accessories)
- Contribute to the continuous improvement of IT
Qualifications & Competencies:
- 2 to 5 years of experience in a desktop support or technician role
- Hands-on experience supporting Windows, Android, apple devices in corporate environment, working knowledge of Active directory, Azure AD and Office 365.
- Experience with online document management system
- Experience with Microsoft Intune, PowerApps and Microsoft Teams Telephony
- Experience managing and resolving Service Desk tickets using ITSM tools (ServiceNow).
- Excellent attention to detail with a high level of accuracy
- Strong analytical and problem-solving skills
- Effective communication and interpersonal skills (written and verbal)
- Post-Secondary education in Business or Computer Programming is considered an asset
Gay Lea Foods is a leading Canadian dairy co-operative renowned for producing high-quality, nutritious dairy products that Canadian families love and trust. From farm to table, our 1,200 farmer members in Ontario and Manitoba, and more than 1,200 employees across four provinces, work together to nourish communities through award-winning brands including Gay Lea, Nordica, Salerno, Bothwell Cheese, and more. As part of its deeply rooted, balanced commitment to people, profit, and planet, Gay Lea Foods proudly invests one percent of pre-tax earnings back into Canadian communities through a national food security partnership with Second Harvest, and the community-building efforts of the Gay Lea Foundation. To learn more, visit gayleafoods.com.
Gay Lea Foods is an equal-opportunity employer and values diversity in our workplace.
Reasonable accommodation is available upon request throughout our recruitment and selection process.
Thank you for your interest in Gay Lea Foods.
Wishing you all the best with your career search!
About Gay Lea Foods
With our roots on the farm, Gay Lea Foods has grown to become a leader in the Canadian dairy industry and the largest dairy co-operative in Ontario, with members on 1,300 dairy farms in Ontario and Manitoba, and more than 4,200 producer and investor stakeholders. Our dedication to innovation and the development of high quality products has allowed us to respond to consumers’ evolving tastes and grow the market for Canadian cow and, more recently, goat milk. We are a Canadian success story – and that story is far from over. Moving forward, Gay Lea Foods is poised to seize and create even more opportunities for sustainable, long-term growth in the Canadian dairy industry as we expand beyond our provincial borders, grow our foods and ingredients business, and continue to invest in innovative and industry-leading products.
As much as we evolve, however, we remain a dairy co-operative, owned by dairy farmers. From our farms and production facilities, to our distribution networks and employee ideologies, we embrace and act with co-operative-inspired values, understanding there is no shortcut to quality or success. It takes commitment, passion and collaboration.
Those are the things we’re made of and we’re proud to share our story.
Just like the milk that comes from our farms, so too are Gay Lea Foods’ products and values born on the farm.