Key Responsibilities

Strategic Alignment and Partnership Development

• Support the Senior Vice President in the implementation of WinSport’s sport partnership strategy, ensuring alignment with organizational goals and outcomes.
• Monitor and ensure the completion of all partnership agreements ensuring requirements and deliverables are met.
• Identify opportunities to enhance partnerships, increase utilization, and improve partner experience.
• Contribute to proposals, partnership agreements, and reporting documents.

Partner Relationship Management

• Serve as the primary operational contact for assigned sport organizations, maintaining consistent and professional communication.
• Lead onboarding, orientationand ongoing management of sport partners, including athletes, coaches, and clubs.
• Own the end-to-end partner experience from arrival through to departure, ensuring scheduling clarity and resource availability.
• Proactively manage expectations, resolve issues, and maintain high satisfaction across all partner groups.
• Coordinate regular check-ins, partnership reviews, and feedback sessions.
• Maintain coach handbooks, support materials, and event participation logistics.

Training, Competition, and Event Planning

• Lead the development and execution of a comprehensive training and competition strategy, including a 1-year event calendar and 4-year forward plan.
• Define and plan athlete pathways from beginner to high performance.
• Coordinate schedules, bookings, and facility allocation across all user groups, including access for training spaces, venues, and partner programs.
• Oversee event planning and execution, including contracts, logistics, and partner coordination.
• Support delivery of partner programs, camps, competitions, and events in collaboration with internal departments.
• Assist partners in navigating internal processes, policies, safety standards, and operational requirements.
• Manage event participation logistics including passes, waivers, tickets, and volunteers.
• Gather post-event evaluations and partner feedback to inform continuous improvement.

Operations Integration & Hill Management

• Collaborate with Operations to manage seasonal opening and closing of the hill and park, including safety, access, and hours.
• Oversee facility lifecycle planning, including maintenance, capital projects, and new infrastructure in coordination with the Operations team.
• Contribute to terrain planning, standards, and safety compliance (e.g., NASSA, terrain manuals).
• Ensure quality control and continuous improvement of on-hill training environments.

Strategic Planning & Growth

• Contribute to master hill planning and long-term infrastructure strategy.
• Identify and develop new business opportunities, including international training camps, event-based revenue, and accommodation partnerships.
• Support right-sizing of major events (e.g., World Cups) for long-term sustainability and impact.
• Collaborate across Sport, Guest Relations, Events, Sales, and Operations on strategic initiatives and cross-functional projects.

Contract Management

• Support the development, review, and execution of partnership agreements, MOUs, and service contracts.
• Track contract timelines, renewal dates, deliverables, and compliance requirements.
• Liaise with internal partners to ensure contract terms are accurately implemented.
• Maintain organized, accurate records of all partnership documentation.

Financial Management

• Develop and oversee budgets for partnership activity, training, and competition.
• Lead rate and fee strategy, ensuring alignment with market conditions and utilization goals.
• Monitor and manage event financials, including quotes, invoicing, and collections.
• Conduct utilization, revenue, and cost analysis to support decision-making and evaluate feature viability.

Measurement, Reporting, and Continuous Improvement

• Maintain accurate records of partnership agreements, usage data, and key metrics.

• Track and report on KPIs including facility usage, partner satisfaction, and retention.

• Prepare reports and presentations for senior leadership on partnership health and growth opportunities.

• Gather feedback from partners and internal teams to continuously improve service delivery.

Special Projects & Organizational Support

• Lead or support strategic initiatives and cross-functional projects
• Collaborate across Sport, Guest Relations, Events, Sales, and Operations
• Support broader organizational needs during transition periods or key initiatives

Qualifications and Experience

• Diploma or degree in Sport Management, Business Administration, Project Management, or related field.
• Minimum of 5 years of experience in sport partnerships, sport development, or partnership management, preferably within a multi‑sport or not‑for‑profit environment.
• Demonstrated experience working with NSOs, PSOs, and clubs.
• Proven ability to manage complex relationships with diverse partners.
• Experience negotiating and managing partnership agreements and budgets.

Skills and Competencies

• Exceptional written and verbal communication, organizational and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with data analysis and reporting tools.
• Excellent people leadership, communication, and problem-solving skills
• Exceptional ability to prioritize and manage multiple projects in a fast-paced environment.

WinSport Manager Behaviour Expectations

• Collaboration
• • Coordinates work across teams and consults key partners early to deliver outcomes.
  • Removes barriers and roadblocks to progress, including partner-related issues.
  • Balances priorities and resources.
• Safety
• • Identifies patterns and recurring safety risks.
  • Adjusts plans, staffing, or resources to reduce risk.
  • Ensures teams are trained and prepared.
• Integrity
• • Holds teams accountable for commitments and performance.
  • Makes fair, ethical, and transparent decisions with teams and partners.
  • Addresses underperformance and builds trust through honest, transparent dialogue and genuine care.
• Sustainability
• • Aligns work and resources to achieve goals using performance data and trends.
  • Makes trade-offs based on outcomes, capacity, and metrics.
  • Builds team capacity through planning, pacing, and recovery.
• Inspiration
• • Creates environments where teams deliver confident, consistent guest experiences.
  • Uses guest insight and feedback to guide improvements and innovation.
  • Acts with urgency to turn ideas into better experiences.
• Belonging
• • Ensures team members are included in decisions that affect their work.
  • Uses feedback to reduce barriers, frustration, and disengagement.
  • Builds trust through consistent, fair, and respectful leadership.

Working Conditions

• Work Environment:

• • Primarily office-based, working in a professional, fast-paced environment.
  • Ability to work indoors and outdoors in variable weather conditions, including cold temperatures, snow, wind, and rain.
  • Frequent use of computer systems, phones, and other standard office equipment.
  • Regular meetings and collaboration with internal and external partners, in person or virtually.

• Work Hours:

• • Generally full-time, Monday to Friday with some variation based on operational needs and the events calendar
  • Occasional overtime may be necessary based on operational needs.

• Physical Demands:

• • Prolonged sitting, walking, and standing.
  • Occasional lifting of office supplies, files, or equipment weighing up to 10-15 pounds may be required.