POSITION DETAILS

Adult Community Resource Facilitator (ACRF)

Program: Options, Building Inclusive Communities

Contract: 1 Permanent; Full-Time, 35 hours per week

1 Temporary; Full-Time, 35 hours per week, 6 months contract

Location: 128A Sterling Road and travel within the GTA

Salary: $58,976- $72,640 BU Salary Grade 8

Application Deadline: September 12, 2025 at 5:00 pm

File Number: OPT #34-25 - with cover letter and resume

E-Mail: hrdep@familyservicetoronto.org

Mail: HR, Family Service Toronto, 355 Church Street, Toronto, ON M5B 0B2

Web: familyservicetoronto.org

Grow with us!

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.

We achieve this through our understanding of poverty and the harmful effects of marginalization, discrimination and oppression. We direct our energies to support individuals and families in our core service areas – community counselling and mental health, gender-based violence and developmental disabilities. At the same time, we work to influence policy, build knowledge, strengthen communities and advocate for system change.

We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

The Opportunity!

Reporting to the Manager, Options Adult and PDPprovides information, referral and coordination of service for adults with developmental disabilities and their families/caregivers, if applicable. Goal-focused, time limited-service plans are developed and reviewed regularly with clients. Information is provided to help clients make informed choices; to access both traditional and non-traditional support in the community. The ACRF uses an individualized and person-directed approach, focusing on the client’s strengths, facilitating inclusion and promoting skill and knowledge development.

Responsibilities:

• Assists clients in identifying their strengths and needs
• Assesses client needs from a bio-psycho-social framework
• Works with the client in the process of developing a comprehensive, goal-oriented, time-limited plan, which builds on strengths and addresses the identified needs
• Supports the client in the implementation of the plan
• Supports the client/family to locate, access and evaluate appropriate supports and community resources (e.g., personal support workers, day programs, residential options)
• Collaborates with DSO-TR, other service providers and community resources as needed
• Advocates with the client/family for appropriate resources as needed
• Monitors the implementation of the plan and reviews its effectiveness with the client/family on a quarterly basis or more often, as requested by them
• Ensures continuity of service (i.e., planning well for transitions internally and externally)
• Assists the client/family in the development of a budget (for Options funded clients) that reflects the paid supports that are needed to implement the plan
• Organizes/facilitates education/resource sessions as determined by needs of clients/families
• Attends regularly and participates actively in team meetings and peer consultations
• Attends and actively participates in supervision with the manager
• Informs the manager of client incidents that involve risk or are potential serious occurrences
• Ensures the regular and timely recording of case notes, client and service data as required by funders and FST policy
• Attends case consultation meetings, training and staff development opportunities as required
• Implements/participates in program evaluation and client record audits
• Delivers service and conducts work in accordance with the Quality Assurance Measures and accreditation requirements
• Represents FST at community planning/partnership tables as requested
• Supervises students and/or volunteers
• May be assigned additional duties which are consistent with this role

Qualifications:

• Post-secondary degree in social work or a related field of study or equivalent combination of education and experience over a minimum five-year period (foreign credentials and relevant experience will be considered)
• Minimum of five years of experience in the social services field
• Minimum of three-five years of clinical experience working with individuals and families
• Demonstrated clinical assessment, formulation, planning, intervention and evaluation skills
• Experience facilitating group education sessions
• Demonstrated knowledge of developmental services and community resources in Toronto
• Demonstrated understanding of the issues faced by people with developmental disabilities
• Demonstrated commitment to person-directed service
• Strong advocacy skills
• Demonstrated ability to engage in creative problem solving and decision making
• Demonstrated ability to foster independence in others
• Strong interpersonal and communication (verbal, written and listening) skills
• Strong organizational, time management and computer skills (familiarity with database applications)
• Demonstrated ability to work in a team and build strong relationships with service partners
• Demonstrated ability to effectively collaborate within the DS sector, as well as across sectors, for the supports clients need and to build capacity of others.
• Demonstrated commitment to principles of social justice, anti-oppression, equity and inclusion
• Valid Ontario driver’s license and daily access to a vehicle in order to provide client service in the community (e.g., home visits, community meetings)
• Ability to work flexible hours
• Experience supervising students and volunteers
• Satisfactory Criminal Reference Check with Vulnerable Sector Check within last 12 months

Interested?

This job posting is for an existing vacancy within our organization. We are actively seeking qualified candidates to fill this current position as soon as possible. If you meet the listed qualifications and are interested in joining our team, we encourage you to apply.

Please indicate file number OPT #34-25 on your application and submit cover letter and resume by September 12, 2025, 5:00 PM to hrdep@familyservicetoronto.org

Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of 2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

We thank all applicants and will contact the individuals selected for an interview.