Customer Service (Branches)
About the role
Job Number:
J0925-0304
Posting Date:
October 16, 2025
Closing Date:
October 24, 2025
Job Title:
Digital Design Technician
Branch/Department:
Maria A. Shchuka
Division:
Branch Operations & Customer Experience
Assignment:
Digital Innovation Hub
Employment Type:
Temporary Part Time
of Open Positions:
1
Work Schedule (Week1):
Monday: Off
Tuesday: Off
Wednesday: 12:30 pm - 8:30 pm
Thursday: Off
Friday: 12:30 pm - 8:30 pm
Saturday: Off
Sunday: 9:00 am - 5:00 pm
Work Schedule (Week2):
Monday: Off
Tuesday: Off
Wednesday: 12:30 pm - 8:30 pm
Thursday: Off
Friday: 12:30 pm - 8:30 pm
Saturday: Off
Sunday: Off
Salary:
$32.51 - $36.73/Hour
Specific Position Information:
The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.
Expected End Date: March 21, 2026
Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 19):
17.5 hours per week. Evenings and Saturdays required.
Job Summary:
Under the direction of the designated supervisor, is responsible for providing digital conversion, design and editorial services to the customers of the digital documentation service. Participates in the design and development of services.
Duties:
- provides instruction and assistance to the public in the use of digital, preservation and web design software and equipment
- advises customers on technical requirements and design elements for creation of printed or electronic documents
- provides digital imaging and design services to the public (includes conversion: hard copy, film and slides, into suitable format, data entry, spell checking, basic editing, preparation of graphic elements and layout for presentation or publishing (print or web) or other purposes
- prepares documents using computerized text-editing systems
- provides assistance with the planning for service development and implementation
- assists with research on relevant software, equipment and related training
- assists with development of service guidelines, customer instruction tutorials, and promotional materials
- participates in the development of performance measures and evaluation of the service
- ensures high level of customer satisfaction by providing excellent service
- assists in the training of Library staff to provide digital conversion, design and editorial services
- other related duties as assigned
Qualifications:
-
Post-secondary diploma in computer imaging, graphic arts or web design or equivalent education and experience
-
Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
-
Demonstrated experience with graphic design or a similar field
-
Demonstrated experience in the use of relevant file formats, software and hardware
-
Demonstrated visual acuity and manual dexterity
-
Demonstrated organizational, analytical and problem-solving skills
-
Demonstrated research and writing skills
-
Experience in training customers on PC applications desirable
-
Ability to learn and apply computer-based production services
-
Ability to work independently and in a team environment
-
Excellent communication and interpretation skills
-
Accuracy and speed in keyboarding
The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.
ACCOMMODATION:
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
APPLICATION PROCESS:
Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.
All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.
Customer Service (Branches)
About the role
Job Number:
J0925-0304
Posting Date:
October 16, 2025
Closing Date:
October 24, 2025
Job Title:
Digital Design Technician
Branch/Department:
Maria A. Shchuka
Division:
Branch Operations & Customer Experience
Assignment:
Digital Innovation Hub
Employment Type:
Temporary Part Time
of Open Positions:
1
Work Schedule (Week1):
Monday: Off
Tuesday: Off
Wednesday: 12:30 pm - 8:30 pm
Thursday: Off
Friday: 12:30 pm - 8:30 pm
Saturday: Off
Sunday: 9:00 am - 5:00 pm
Work Schedule (Week2):
Monday: Off
Tuesday: Off
Wednesday: 12:30 pm - 8:30 pm
Thursday: Off
Friday: 12:30 pm - 8:30 pm
Saturday: Off
Sunday: Off
Salary:
$32.51 - $36.73/Hour
Specific Position Information:
The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.
Expected End Date: March 21, 2026
Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 19):
17.5 hours per week. Evenings and Saturdays required.
Job Summary:
Under the direction of the designated supervisor, is responsible for providing digital conversion, design and editorial services to the customers of the digital documentation service. Participates in the design and development of services.
Duties:
- provides instruction and assistance to the public in the use of digital, preservation and web design software and equipment
- advises customers on technical requirements and design elements for creation of printed or electronic documents
- provides digital imaging and design services to the public (includes conversion: hard copy, film and slides, into suitable format, data entry, spell checking, basic editing, preparation of graphic elements and layout for presentation or publishing (print or web) or other purposes
- prepares documents using computerized text-editing systems
- provides assistance with the planning for service development and implementation
- assists with research on relevant software, equipment and related training
- assists with development of service guidelines, customer instruction tutorials, and promotional materials
- participates in the development of performance measures and evaluation of the service
- ensures high level of customer satisfaction by providing excellent service
- assists in the training of Library staff to provide digital conversion, design and editorial services
- other related duties as assigned
Qualifications:
-
Post-secondary diploma in computer imaging, graphic arts or web design or equivalent education and experience
-
Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
-
Demonstrated experience with graphic design or a similar field
-
Demonstrated experience in the use of relevant file formats, software and hardware
-
Demonstrated visual acuity and manual dexterity
-
Demonstrated organizational, analytical and problem-solving skills
-
Demonstrated research and writing skills
-
Experience in training customers on PC applications desirable
-
Ability to learn and apply computer-based production services
-
Ability to work independently and in a team environment
-
Excellent communication and interpretation skills
-
Accuracy and speed in keyboarding
The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.
ACCOMMODATION:
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
APPLICATION PROCESS:
Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.
All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.