Pizza Pizza is Canada’s favourite pizza chain for a lot of reasons, but the most important one is our people. Before that box ever arrives at your door, a diverse team of talented people make it happen, from the head office to the kitchen counter. We are currently looking for a Training Specialist to join this team at our Innovative Learning Centre, in Etobicoke, Ontario.

So, if you’re looking for an exciting position where you can grow and advance, with training and support, Pizza Pizza delivers. We think you’ll like it here.

The Position

The Training Specialist is an essential member of our Training Team. This position is ideal for individuals who have a strong interest in creating and delivering training materials, specifically in the culinary and customer service fields. As a Training Specialist, you will be responsible for creating, overseeing, and updating a variety of training materials to ensure that our team has the necessary knowledge and abilities to succeed. This position also involves facilitating a blend of in classroom lectures and hands on kitchen training.

Responsibilities:

• Develop, write, and review training content, including quizzes and activities
• Create engaging and effective learning materials tailored to various levels of learners
• Maintain and update training resources like wall charts, job aids, and Standard Operating Procedures
• Participate in onboarding processes including scheduling, communication, and welcome calls
• Administer the Learning Management System Tracker, setup, and manage certifications
• Update and maintain content on our Learning Management System
• Participate in hands-on facilitation in the kitchen, guiding new Team Members in practical skills as required
• Support stores and Regional Operations Managers (ROMs) with training needs

Requirements:

• High energy and has a passion for food
• Strong communication skills, written and spoken
• 1-3 years of experience in instructional material design and development, preferably in a corporate or culinary setting
• Proficiency in Google Workspace, and familiarity with LMS platforms
• Basic knowledge of learning theories and instructional design models
• Experience in developing online and facilitated courses for adult learners
• Strong organizational skills, with the ability to manage multiple projects simultaneously
• Excellent communication skills and the ability to build strong relationships with team members and cross-functional partners

Pizza Pizza is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.