Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Job Title Customer Service Representative

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a(n) Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Becoming a subject matter expert (SME) on Negative Pressure Wound Therapy devices

• You will be supporting a rental, sales, and owned business model by entering various order types received via phone, and electronic formats to fulfil orders and ensuring our patients receive the therapy required to heal lives in a timely manner.

• Providing direct customer service and technical expertise to assist patients in troubleshooting products, assisting with product information, and other customer-centric solutions as needed

• Investigate customer complaints (e.g. backdating, missing shipments) and respond before escalating to management.

• Collaborating with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met

• Providing effective communication to internal and external customers through the use of e-mail, fax, and phone.

• This role requires weekend, but no evening shifts and boasts flexible start and end times between 8am-6pm EST.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Possess a High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution

AND

Minimum of (5) five years of experience in customer service in a private, public, government or military environment

In addition to the above requirements, the following are also required:

• Proficient use of Microsoft Office products
• Strong desire to provide top level customer support
• Demonstrated problem solving skills and ability to communicate effectively both verbally and in writing
• Adherence to work schedule commitments and ability to work with minimal supervision and support schedule adjustments related to call volumes and staffing changes

Additional qualifications that could help you succeed even further in this role include:

• Ability to speak English/French
• ORACLE experience

Work location: Hybrid-Mississauga, Ontario, Canada (You will be required to be at the office no less than once a week and as expected during trainings and meetings)

Travel: Not applicable

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
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