About the role
Company Description
Why did the PowerPoint cross the road? To get to the other slide.
Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise.
At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. Our IT team is a key element of everything we do. From the store and end-user computing, to strategy and planning, and let’s not forget project management, delivery, infrastructure, and operations, they have an impressive array of expertise.
Join a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.
If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.
Job Description
You will be responsible for responding to requests or inquiries made with the IT support group. You will respond to assigned tickets, calls as well as internal customers who come in for various IT requests.
Main responsibilities:
-
Resolve the majority of requests from level 1 and all complex requests
-
Document procedures related to office technical support
-
Updating of procedures
-
Develop procedures for new technologies or new services
-
Answer questions from Level 1 technicians
-
Train level 1 technicians on procedures or technologies
-
Video conferencing support
-
Support all video conferencing sites in Canada
-
Ensure a presence in the meeting rooms during specific events
Qualifications
To join our team, you need:
-
Experience in office IT support
-
Knowledge of ServiceNow and remote customer service tools for support
-
Excellent communication in both English and French, both orally and in writing. In your role, you will have to work with internal clients across Canada on an ongoing basis.
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.
About UAP Inc.
UAP is the Canadian leader in the distribution and merchandising of parts and accessories for cars, trucks and heavy vehicles. We employ more than 5,000 individuals who work hard every day to build a recognized and reputable company.
UAP is a member of the Genuine Parts Company (GPC) family, an international service organization engaged in the distribution of automotive and industrial replacement parts. The Company serves numerous customers in various sectors and has approximately 55,000 employees.
Two divisions, one priority—excellence With outlets across Canada, UAP is organized into two main divisions: • The Auto Parts Division, which is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks • The Heavy Vehicle Parts Division, which caters mainly to the needs of the trucking and construction sectors, as well as the mining and forest industries
About the role
Company Description
Why did the PowerPoint cross the road? To get to the other slide.
Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise.
At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. Our IT team is a key element of everything we do. From the store and end-user computing, to strategy and planning, and let’s not forget project management, delivery, infrastructure, and operations, they have an impressive array of expertise.
Join a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.
If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.
Job Description
You will be responsible for responding to requests or inquiries made with the IT support group. You will respond to assigned tickets, calls as well as internal customers who come in for various IT requests.
Main responsibilities:
-
Resolve the majority of requests from level 1 and all complex requests
-
Document procedures related to office technical support
-
Updating of procedures
-
Develop procedures for new technologies or new services
-
Answer questions from Level 1 technicians
-
Train level 1 technicians on procedures or technologies
-
Video conferencing support
-
Support all video conferencing sites in Canada
-
Ensure a presence in the meeting rooms during specific events
Qualifications
To join our team, you need:
-
Experience in office IT support
-
Knowledge of ServiceNow and remote customer service tools for support
-
Excellent communication in both English and French, both orally and in writing. In your role, you will have to work with internal clients across Canada on an ongoing basis.
Additional Information
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.
About UAP Inc.
UAP is the Canadian leader in the distribution and merchandising of parts and accessories for cars, trucks and heavy vehicles. We employ more than 5,000 individuals who work hard every day to build a recognized and reputable company.
UAP is a member of the Genuine Parts Company (GPC) family, an international service organization engaged in the distribution of automotive and industrial replacement parts. The Company serves numerous customers in various sectors and has approximately 55,000 employees.
Two divisions, one priority—excellence With outlets across Canada, UAP is organized into two main divisions: • The Auto Parts Division, which is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks • The Heavy Vehicle Parts Division, which caters mainly to the needs of the trucking and construction sectors, as well as the mining and forest industries