About the role
Role : Product Owner, AI Agents
Location : Toronto, ON (Hybrid)
About the Role
You will create transformative voice telephony experiences that bring our brands to life and solve complex problems for our customers using the latest emerging technologies—including Generative AI, Agentic AI frameworks, conversational AI, and speech-enabled automation. This role is focused on Google GECX as the core platform for Rogers’ AI-powered voice telephony and contact centre transformation, with responsibility for shaping, delivering, and continuously improving customer and front-line experiences across IVR, IVA, voice routing, escalation, and agent-assist journeys. You will work across Customer Experience, Contact Centre Technology, Engineering, Digital, Security, Privacy, and vendor partners to drive strategy and execution across Rogers brands, ensuring voice AI journeys are safe, scalable, measurable, and integrated into the broader contact centre and enterprise AI ecosystem.
What you will bring
Bachelor’s degree in Computer Science, Engineering, Business, or a related field. 3+ years of product management/ownership experience delivering products in Agile environments, with a strong focus on AI, machine learning, voice assistants, IVA/IVR, or contact centre technologies. Expertise in natural language processing (NLP/NLU), speech recognition, text-to-speech, intent recognition, and their application across front-line channels. Experience with API integrations, defining API consumption patterns, and partnering with engineering teams to connect AI agents to enterprise systems. Strong track record of improving KPIs and hitting targets across customer experience, voice containment, call deflection, AHT, and cost optimization. Experience using product analytics platforms, root-cause analysis, data-driven experimentation, and A/B testing to evaluate performance and drive post-implementation improvements. Excellent communication and presentation skills, with the expertise to translate complex AI and platform concepts into clear business rationale for executive audiences. High degree of curiosity, resourcefulness, and accountability when tackling complex technical, platform, and operational challenges. Collaborative mindset with the ability to solicit diverse perspectives (understanding the "why" and not just the "what") to align cross-functional teams around shared outcomes.
Thank you
sandra sandra@ampstek.com
Not the right fit? Search for Product Owner jobs in Toronto, Ontario, Canada
About Ampstek
Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries. From simple beginnings in 2014, Ampstek has always been on a journey to reinvent the world of recruitment through creating amazing customer and candidate experiences driven by a genuine desire to build long term relationships and outcomes. This motivation to break from the pack is stronger than ever as we roll out Ampstek Power globally, an innovative life hub platform for freelancers based around rewarding loyalty and providing a range of professional and personal wellbeing programs.
AmpsTek is an global information technology consulting company with its headquarters in Princeton,NJ,USA and has a global presence spanning 40 countries across USA,Australia,NZ,Singapore,Malaysia,Canada,CostaRica,Mexico,UK,Germany,France,Sweden,Denmark,Austria,Belgium,Netherlands,Romania,Poland,Hungary,Spain,Czech,Bulagaria,Ireland,Norway,Croatia,Slovakia,Portuagl,Switzerland,Greece,Phillipines,Vietnam,Thailand,Indonesia,Srilanka,India,Southkorea,Taiwan,Hongkong, Southafrica, UAE, Turkey
At Ampstek we see community impact and legacy as vital to our business, which is why we tackle social bias and attitudes. We provide employment opportunities for young people experiencing barriers to employment, and programs like 100% Human at Work promoting the importance of diversity, equality and respect in the workplace. We look to lead the way so we’re delighted to have our efforts acknowledged with awards globally in the last few years from the likes of LinkedIn, EY, Deloitte, who recognised Ampstek as one of the Top 30 companies in the world to work based on employee engagement.
Our specialist areas include: Microsoft Dynamics Azure Mobile (IOS & Android) Development SAP,ERP Big Data and Business Intelligence Business Analysis, QA & Testing Solution Design & Architecture Network and Application Security Cloud Hosting & DevOp’s Engineers
Similar Jobs
About the role
Role : Product Owner, AI Agents
Location : Toronto, ON (Hybrid)
About the Role
You will create transformative voice telephony experiences that bring our brands to life and solve complex problems for our customers using the latest emerging technologies—including Generative AI, Agentic AI frameworks, conversational AI, and speech-enabled automation. This role is focused on Google GECX as the core platform for Rogers’ AI-powered voice telephony and contact centre transformation, with responsibility for shaping, delivering, and continuously improving customer and front-line experiences across IVR, IVA, voice routing, escalation, and agent-assist journeys. You will work across Customer Experience, Contact Centre Technology, Engineering, Digital, Security, Privacy, and vendor partners to drive strategy and execution across Rogers brands, ensuring voice AI journeys are safe, scalable, measurable, and integrated into the broader contact centre and enterprise AI ecosystem.
What you will bring
Bachelor’s degree in Computer Science, Engineering, Business, or a related field. 3+ years of product management/ownership experience delivering products in Agile environments, with a strong focus on AI, machine learning, voice assistants, IVA/IVR, or contact centre technologies. Expertise in natural language processing (NLP/NLU), speech recognition, text-to-speech, intent recognition, and their application across front-line channels. Experience with API integrations, defining API consumption patterns, and partnering with engineering teams to connect AI agents to enterprise systems. Strong track record of improving KPIs and hitting targets across customer experience, voice containment, call deflection, AHT, and cost optimization. Experience using product analytics platforms, root-cause analysis, data-driven experimentation, and A/B testing to evaluate performance and drive post-implementation improvements. Excellent communication and presentation skills, with the expertise to translate complex AI and platform concepts into clear business rationale for executive audiences. High degree of curiosity, resourcefulness, and accountability when tackling complex technical, platform, and operational challenges. Collaborative mindset with the ability to solicit diverse perspectives (understanding the "why" and not just the "what") to align cross-functional teams around shared outcomes.
Thank you
sandra sandra@ampstek.com
Not the right fit? Search for Product Owner jobs in Toronto, Ontario, Canada
About Ampstek
Ampstek supplies thousands of tech and digital professionals annually to a range of clients through its offices which spread across in 42 countries. From simple beginnings in 2014, Ampstek has always been on a journey to reinvent the world of recruitment through creating amazing customer and candidate experiences driven by a genuine desire to build long term relationships and outcomes. This motivation to break from the pack is stronger than ever as we roll out Ampstek Power globally, an innovative life hub platform for freelancers based around rewarding loyalty and providing a range of professional and personal wellbeing programs.
AmpsTek is an global information technology consulting company with its headquarters in Princeton,NJ,USA and has a global presence spanning 40 countries across USA,Australia,NZ,Singapore,Malaysia,Canada,CostaRica,Mexico,UK,Germany,France,Sweden,Denmark,Austria,Belgium,Netherlands,Romania,Poland,Hungary,Spain,Czech,Bulagaria,Ireland,Norway,Croatia,Slovakia,Portuagl,Switzerland,Greece,Phillipines,Vietnam,Thailand,Indonesia,Srilanka,India,Southkorea,Taiwan,Hongkong, Southafrica, UAE, Turkey
At Ampstek we see community impact and legacy as vital to our business, which is why we tackle social bias and attitudes. We provide employment opportunities for young people experiencing barriers to employment, and programs like 100% Human at Work promoting the importance of diversity, equality and respect in the workplace. We look to lead the way so we’re delighted to have our efforts acknowledged with awards globally in the last few years from the likes of LinkedIn, EY, Deloitte, who recognised Ampstek as one of the Top 30 companies in the world to work based on employee engagement.
Our specialist areas include: Microsoft Dynamics Azure Mobile (IOS & Android) Development SAP,ERP Big Data and Business Intelligence Business Analysis, QA & Testing Solution Design & Architecture Network and Application Security Cloud Hosting & DevOp’s Engineers