ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Housekeeping Coordinator. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY

Coordinate the day-to-day administrative activities of the housekeeping office including answering phones and dispatching staff to satisfy all guest requests and producing room attendants and houseperson assignments.

DUTIES AND RESPONSIBILITIES

• Assign rooms for cleaning, pick up and turndown for room attendants.
• Make note and inform front desk and airline coordinator of any open rooms.
• Issue keys to room attendants by logging key numbers on the sign in sheet.
• Prepare room attendants caddies with assignments and keys.
• Issue room attendants’ caddies and cleaning buckets.
• Collect and review all paperwork from prior shift room attendants. Be sure to note any and correct discrepancies.
• Report maintenance and housekeeping deficiencies using the established procedures. Compile reports and maintain the integrity of the espresso system.
• Log all guest requests and dispatch appropriate personnel to ensure that the request is satisfied immediately. Notify management of any guest complaints immediately.
• Inventory and return all keys and pagers to key cabinet. Notify security immediately of any is missing keys.
• Restock all room attendant caddies in preparation for the next shift.
• Take inventory and leave information of all supply needs to be ordered the next day.
• Inform supervisors and room attendants of status of their assigned rooms.
• Maintain a clean and organized work area by ensuring the desk and drawers are clean at all times.
• Ensure the office is properly stocked with all office supplies including logs, guest amenities and stationary items.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May assist with other duties as assigned.

WHAT WE NEED FROM YOU

High School Diploma or equivalent plus 1-2 years housekeeping experience. Administrative experience preferred. Must speak fluent English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products and computer equipment
• Bending, stooping, kneeling

OTHER

• Communication skills are utilized a significant amount of time when interacting with employees.
• Reading and writing abilities are utilized often when compiling room assignments, departmental records, logs, or paperwork.
• Basic mathematical skills are used often.
• May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Salary Range: $47,000-$52,000

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.