Coordinator, By-Law Enforcement – Contract/Job Rotation up to 1 Year
Top Benefits
About the role
Position Type:
Contract NU (Full Time) (Fixed Term)
Closing Date:
April 7, 2026
Salary/Wage Range:
$68,765.00 - $85,957.00
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Type of Vacancy
Existing Vacancy
Hours of Work
35 hours per week
Contract Length
1 year
Department
By-Law Compliance
Location
This position is required to work in person at City Hall located at 426 Brant Street, Burlington. Work location is subject to change at the discretion of the City due to operational demands.
Position Overview
Reporting to the Supervisor, Enforcement Policy, the Coordinator, By-Law Enforcement is responsible for providing support to enforcement activities including processing exemptions where available (e.g. noise exemption permits), creating requests for enforcement, interpreting and responding to customer inquiries related to by-law requirements and processing Administrative Monetary Penalty (AMPS) tickets.
Responsibilities
The Coordinator, By-Law Enforcement will:
- Assist customers with inquiries by interpreting by-laws.
- Interpret requests for enforcement and determining course of action.
- Process by-law exemptions, sign permits, pool permits, etc.
- Triage requests by telephone, email, and over the counter, and provide information on City services and by-laws with a timely and accurate response.
- Provide interdepartmental support to staff regarding by-laws, and screening and hearing processes.
- Provide administrative support to the department.
- Process and track ticket and payment information, issue late and cancellation notices.
Requirements
The successful candidate will possess two (2) – four (4) years of related experience and hold a two (2) year diploma in Law and Security, Business Administration, Finance, or a strongly related field. Customer service experience, attention to detail, and the ability to communicate effectively with internal and external stakeholders is imperative for this role. MLEOA Part 1 foundations considered an asset.
Core Competencies and Skills:
- Demonstrated ability to interpret and apply legislation and by-law, and make sound decisions based on available information
- Strong critical thinking and analytical skills, with the ability to assess situations that are not always black and white
- Proven ability to exercise sound judgement and discretion when responding to complex or sensitive inquiries
- Ability to work independently with minimal supervision, while taking ownership of tasks and outcomes
- Strong initiative and self direction with the ability to proactively identify issues, seek clarification where required, and follow through to completion
- Effective prioritization and time management skills, with the ability to manage high volumes of work and competing deadlines
- Demonstrated ability to communicate clearly and professionally, including handling challenging or sensitive interactions with members of the public
- Strong attention to detail, particularly in ensuring accuracy and completeness of documentation and correspondence
- Ability to apply policies, procedures, and legislative requirements consistently in day-to-day decision making
Experience using customer relationship management (CRM), or computerized building records software is considered an asset.
Accommodations
In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at:
if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.
Not the right fit? Search for Coordinator, By jobs in Burlington, ON
About City of Burlington, Ontario
As you look through our current job openings, remember: the grass is greener at the City of Burlington. With approximately 890 full-time and 600 part-time employees, we focus on teamwork, collaboration and investing in our co-workers. It’s no wonder our employee turnover rate is less than 7 per cent (that’s good). The City of Burlington is an award winning city, filled with award winning staff. In fact, we put the “greater” in the GTA.
As public servants, our job is to provide excellent public service and good value for taxes. Our staff know this and are proud of the work they do, because as Canada’s best mid-sized city, we’re second to none. Our staff are dedicated, caring, professional and award winning. We have excellent benefits and pension as well as flexible work arrangements such as work from home, job sharing/rotations and a compressed work week. If you want to join a forward-thinking organization, apply today. Come for the job, stay for the career. We’ve got it all.
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Coordinator, By-Law Enforcement – Contract/Job Rotation up to 1 Year
Top Benefits
About the role
Position Type:
Contract NU (Full Time) (Fixed Term)
Closing Date:
April 7, 2026
Salary/Wage Range:
$68,765.00 - $85,957.00
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.
Type of Vacancy
Existing Vacancy
Hours of Work
35 hours per week
Contract Length
1 year
Department
By-Law Compliance
Location
This position is required to work in person at City Hall located at 426 Brant Street, Burlington. Work location is subject to change at the discretion of the City due to operational demands.
Position Overview
Reporting to the Supervisor, Enforcement Policy, the Coordinator, By-Law Enforcement is responsible for providing support to enforcement activities including processing exemptions where available (e.g. noise exemption permits), creating requests for enforcement, interpreting and responding to customer inquiries related to by-law requirements and processing Administrative Monetary Penalty (AMPS) tickets.
Responsibilities
The Coordinator, By-Law Enforcement will:
- Assist customers with inquiries by interpreting by-laws.
- Interpret requests for enforcement and determining course of action.
- Process by-law exemptions, sign permits, pool permits, etc.
- Triage requests by telephone, email, and over the counter, and provide information on City services and by-laws with a timely and accurate response.
- Provide interdepartmental support to staff regarding by-laws, and screening and hearing processes.
- Provide administrative support to the department.
- Process and track ticket and payment information, issue late and cancellation notices.
Requirements
The successful candidate will possess two (2) – four (4) years of related experience and hold a two (2) year diploma in Law and Security, Business Administration, Finance, or a strongly related field. Customer service experience, attention to detail, and the ability to communicate effectively with internal and external stakeholders is imperative for this role. MLEOA Part 1 foundations considered an asset.
Core Competencies and Skills:
- Demonstrated ability to interpret and apply legislation and by-law, and make sound decisions based on available information
- Strong critical thinking and analytical skills, with the ability to assess situations that are not always black and white
- Proven ability to exercise sound judgement and discretion when responding to complex or sensitive inquiries
- Ability to work independently with minimal supervision, while taking ownership of tasks and outcomes
- Strong initiative and self direction with the ability to proactively identify issues, seek clarification where required, and follow through to completion
- Effective prioritization and time management skills, with the ability to manage high volumes of work and competing deadlines
- Demonstrated ability to communicate clearly and professionally, including handling challenging or sensitive interactions with members of the public
- Strong attention to detail, particularly in ensuring accuracy and completeness of documentation and correspondence
- Ability to apply policies, procedures, and legislative requirements consistently in day-to-day decision making
Experience using customer relationship management (CRM), or computerized building records software is considered an asset.
Accommodations
In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at:
if you require accommodation to ensure your equal participation in the recruitment and selection process.
Note to Applicants:
We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.
Not the right fit? Search for Coordinator, By jobs in Burlington, ON
About City of Burlington, Ontario
As you look through our current job openings, remember: the grass is greener at the City of Burlington. With approximately 890 full-time and 600 part-time employees, we focus on teamwork, collaboration and investing in our co-workers. It’s no wonder our employee turnover rate is less than 7 per cent (that’s good). The City of Burlington is an award winning city, filled with award winning staff. In fact, we put the “greater” in the GTA.
As public servants, our job is to provide excellent public service and good value for taxes. Our staff know this and are proud of the work they do, because as Canada’s best mid-sized city, we’re second to none. Our staff are dedicated, caring, professional and award winning. We have excellent benefits and pension as well as flexible work arrangements such as work from home, job sharing/rotations and a compressed work week. If you want to join a forward-thinking organization, apply today. Come for the job, stay for the career. We’ve got it all.