Shinhan Bank Canada (SHBC) is part of the global Shinhan Financial Group, one of South Korea's leading financial institutions. At SHBC, we provide a full range of financial services including everyday banking, mortgages and loans - delivered with deep local expertise and global insight.

Join a workplace where your contributions are valued and your professional development supported. At SHBC, you'll be part of a collaborative culture where every voice matters and your efforts directly impact the communities we serve.

Strategy Planning drives the Bank’s high-level plans to achieve its vision, prioritize objectives, compete successfully, optimize financial performance, and attain sustainable growth through its business model. The department is also responsible for managing deposits, retail channel operations planning, Customer Satisfaction, marketing, KPIs, general affairs duties, and project management. The Administrator, Strategy Planning, supports the Manager, Strategy Planning, and the team in their efforts to effectively manage the bank's deposits and retail operations, as well as general affairs.

Key Responsibilities & Accountabilities

• Provide administrative support and report on detailed financial and operating metrics across the depository function for its alignment to the Bank’s overall depository strategy
• Update and revise products and services brochures and other customer-facing deposit disclosures
• Assist in research with the aim of analyzing the customer, products, and the market for retail planning
• Assist in revamping the existing branch operational procedures for increased accuracy and efficiency
• Maintenance of the depository procedure changes tracker by funneling various inquiries and recommendations from internal stakeholders to ensure the most effective solutions are developed, documented, and communicated
• Provide compliance support in maintaining the department’s Policies and Procedures for alignment with the changing applicable rules (Bank Act, CPA, FCAC, etc.)
• Assist in planning and managing Customer Satisfaction activities and events
• Bank website’s central email box management
• Management of corporate insurance and company car insurance renewal
• Vendor and 3rd party contracts management related to the Bank’s general administration
• Management of Physical Security, Procurement, and Record Retention guidelines and its execution
• Management of VIP customer novelties and other corporate gifts
• Assist with the department’s other general affairs tasks as needed

Job Requirements

Education Requirements: Bachelor's degree in a related field.

Work Experience Requirements: 1 year of experience.

• Branch work experience is preferred
• Effective and efficient communication skills in writing and verbal, analytical thinking are essential
• Able to quickly comprehend instructions, independently prioritize tasks/workloads, take initiative to complete given assignments/projects accurately while deadlines are met
• Ability to work well as a team player and independently; proactive and flexible; adaptable to change
• Proficient in MS Office Suites and a quick learner for business-related systems and programs
• Legally eligible to work in Canada

Knowledge & Skills

• Knowledge of Administration processes
• Compliance and audit mindset
• Adaptability & Flexibility
• Learning mindset (continuous learning)
• Collaboration & Teamwork
• Effective interactive communication
• Initiative
• Innovativeness
• Information & Data seeking
• Attention to detail and quality
• MS Office Suite

At Shinhan Bank Canada, we are committed to creating and maintaining a diverse, inclusive and accessible workplace. We believe that a collaborative and diverse team strengthens our organization and reflects the communities we proudly serve. You will be supported and empowered to realize your full potential as we work together to shape the future of banking. Our recruitment process is designed to be fair and inclusive. If you require accommodation at any stage of the hiring process, please let us know - we will work with you to meet your needs.

Only candidates selected for an interview will be contacted.