WORKFORCE ASSISTANT
About the role
- Job ID: 59780
- Job Category: Human Resources
- Division & Section: Seniors Services & Long Term Care, Workforce Management
- Work Location: Union Station, 65 Front Street West, Toronto
- Job Type & Duration: Full-time, 1 Permanent and 1 Temporary (18 Month) Vacancies
- Salary: $59,258.00 - $74,836.00
- Shift Information: Monday to Friday, 35 Hours Per Week
- Affiliation: Non-Union
- Number of Positions Open: 2
- Posting Period: 24-Sept-2025 to 08-Oct-2025
The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.
Reporting to the Manager, Workforce Planning and Development, the Workforce Assistant provides a variety of administrative and support functions to assist various facets of Human Resources in the Seniors Services & Long-Term Care Division including Recruitment, Health and Safety, Organizational Development, Workforce Administration, Employee and Labour Relations, and Equity, Diversity, and Inclusion.
The primary functions associated with this position include but are not limited to:
Major Responsibilities
- Provides administrative support and coordination in Human Resources related activities and routine work assignments.
- Supports the division’s Workforce Management section with special projects.
- Acts as a divisional liaison for various programs and initiatives such as the confidential Police Reference Check Program.
- Provides onboarding/offboarding activities.
- Prepares files, documents, summaries and drafts routine responses.
- Supports meeting administration such as scheduling, material development and distribution and onsite and virtual support.
- Compiles and trends statistical data for use in forecasting; participates in analysis.
- Prepares visual presentations, briefing materials and other documentation as required.
- Supports policy and procedure development as assigned.
- Assists with the coordination of clerical support functions.
- Composes detailed correspondence in matters relevant to the scope of responsibilities.
- Represents the division in communications, in matters relevant to the scope of responsibilities.
- Works independently, completes assigned work within tight timeframes.
- Maintains strict confidentiality of information and records.
- Performs other related duties as assigned.
Key Qualifications
- Considerable administrative office experience supporting a team of senior staff.
- Experience with a variety of software packages including Microsoft Office Suite (i.e. Word, Excel and PowerPoint) SAP, SuccessFactors and Quatro.
- Considerable experience in the preparation and drafting of standard correspondence and reports and handling of confidential information.
- Experience in developing and/or implementing administrative work procedures and systems.
- Knowledge of related policies, procedures and legislation such as the Fixing Long-Term Care Act, Municipal Freedom of Information and Protection of Privacy (MFIPPA), Personal Health Information Protection Act (PHIPA), City of Toronto Collective Agreements, Human Rights Code, Employment Standards Act.
- Knowledge of the requirements of the Ministry of Long-Term Care and the Ministry of Labour within a long-term care environment.
- Knowledge of and commitment to a safe culture.
- Excellent written and verbal communication skills with the ability to prepare detailed documentation requiring application of regulations, guidelines, policies and procedures.
- Interpersonal skills to act as a divisional representative to establish and maintain positive and effective working relationships with management and non-management employees.
- Ability to identify and analyze problems and inefficiencies and suggest corrective actions and solutions.
- Ability to effectively establish timelines and handle a varied workload, with impeccable organizational skills.
- Ability to work independently in a dynamic, complex environment, as well as part of a team.
Please Note As a condition of employment with the Seniors Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021. (O.Reg 246/22).
Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.
Note To Current City of Toronto Employees City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
About City of Toronto
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!
WORKFORCE ASSISTANT
About the role
- Job ID: 59780
- Job Category: Human Resources
- Division & Section: Seniors Services & Long Term Care, Workforce Management
- Work Location: Union Station, 65 Front Street West, Toronto
- Job Type & Duration: Full-time, 1 Permanent and 1 Temporary (18 Month) Vacancies
- Salary: $59,258.00 - $74,836.00
- Shift Information: Monday to Friday, 35 Hours Per Week
- Affiliation: Non-Union
- Number of Positions Open: 2
- Posting Period: 24-Sept-2025 to 08-Oct-2025
The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes (https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.
Reporting to the Manager, Workforce Planning and Development, the Workforce Assistant provides a variety of administrative and support functions to assist various facets of Human Resources in the Seniors Services & Long-Term Care Division including Recruitment, Health and Safety, Organizational Development, Workforce Administration, Employee and Labour Relations, and Equity, Diversity, and Inclusion.
The primary functions associated with this position include but are not limited to:
Major Responsibilities
- Provides administrative support and coordination in Human Resources related activities and routine work assignments.
- Supports the division’s Workforce Management section with special projects.
- Acts as a divisional liaison for various programs and initiatives such as the confidential Police Reference Check Program.
- Provides onboarding/offboarding activities.
- Prepares files, documents, summaries and drafts routine responses.
- Supports meeting administration such as scheduling, material development and distribution and onsite and virtual support.
- Compiles and trends statistical data for use in forecasting; participates in analysis.
- Prepares visual presentations, briefing materials and other documentation as required.
- Supports policy and procedure development as assigned.
- Assists with the coordination of clerical support functions.
- Composes detailed correspondence in matters relevant to the scope of responsibilities.
- Represents the division in communications, in matters relevant to the scope of responsibilities.
- Works independently, completes assigned work within tight timeframes.
- Maintains strict confidentiality of information and records.
- Performs other related duties as assigned.
Key Qualifications
- Considerable administrative office experience supporting a team of senior staff.
- Experience with a variety of software packages including Microsoft Office Suite (i.e. Word, Excel and PowerPoint) SAP, SuccessFactors and Quatro.
- Considerable experience in the preparation and drafting of standard correspondence and reports and handling of confidential information.
- Experience in developing and/or implementing administrative work procedures and systems.
- Knowledge of related policies, procedures and legislation such as the Fixing Long-Term Care Act, Municipal Freedom of Information and Protection of Privacy (MFIPPA), Personal Health Information Protection Act (PHIPA), City of Toronto Collective Agreements, Human Rights Code, Employment Standards Act.
- Knowledge of the requirements of the Ministry of Long-Term Care and the Ministry of Labour within a long-term care environment.
- Knowledge of and commitment to a safe culture.
- Excellent written and verbal communication skills with the ability to prepare detailed documentation requiring application of regulations, guidelines, policies and procedures.
- Interpersonal skills to act as a divisional representative to establish and maintain positive and effective working relationships with management and non-management employees.
- Ability to identify and analyze problems and inefficiencies and suggest corrective actions and solutions.
- Ability to effectively establish timelines and handle a varied workload, with impeccable organizational skills.
- Ability to work independently in a dynamic, complex environment, as well as part of a team.
Please Note As a condition of employment with the Seniors Services & Long-Term Care Division, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Fixing Long-Term Care Act, 2021. (O.Reg 246/22).
Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.
Note To Current City of Toronto Employees City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
About City of Toronto
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!