Customer Relations Supervisor - Hybrid working model
Top Benefits
About the role
WHO WE ARE •
With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business. •
We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.
The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:
Our Employees • ️• ️
Offer an employee journey where people grow personally and professionally
Our Community••
Make this world a better place
Our Clients••
Help customers’ employees go home safely
Our employees have spoken! SPI is officially certified as a GREAT PLACE TO WORK®!•
INTERESTING LINKS •
SPI Health and Safety / Our History
Choose to make a difference!
SPI Health and Safety / Careers
SPI Health and Safety / Press releases
OUR OFFER •
Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry. •
- Group RRSP (matched by the employer);
- Flexible group insurance plan;
- Summer hours throughtout the year;
- Dare to Dream program which consists of making an employee's dream come true;
- Access to a gym on the worksite;
- Reimbursement for physical activity;
- Employee discount on all our products;
- Scholarship for employee’s and their kids;
- Access to a telehealth program (100% provided by the company);
- Program offering support to employees in need (SPI Connection Committee);
- Employee Assistance Program (EAP) gives you access to professional advice in all health matters;
- Volunteer program (time paid for a cause that matters to you);
- Referral program with a $1000 bonus;
- Continuous training and career opportunities;
- A stimulating work environment filled with exciting challenges;
- And the possibility of working in an environment where YOU matter!
YOUR CHALLENGES
- Guide and lead the customer service team to achieve operational objectives.
YOUR RESPONSIBILITIES
- Supervise, coach, and evaluate the activities of the customer relations center team;
- Provide the team with regular performance feedback;
- Develop and implement strategies to optimize operations and drive sales;
- Monitor key performance indicators and propose corrective actions;
- Support the team in resolving complex situations and achieving objectives.
YOUR SPECIFIC SUCCESS MEASURES
- Service level;
- Average handling time;
- Average response time;
- CSAT;
- CES.
WHAT WE ARE LOOKING FOR
- Experience in a sales and customer service department, ideally within a contact center;
- Team management experience;
- Experience with a CRM system (an asset);
- Strong knowledge of the MS Office suite;
- Comfort with technology;
- Bilingualism.
Every day, our values ✨guide our conduct to live in a respectful, honest, transparent and fair workplace. Choose to make a difference!
You want to work for a growing organization with a meaningful mission and excellent work ethic? We want to know you! •
SPI Health and Safety is an equal opportunity employer ️and is committed to treating all people in a way that allows them to maintain their dignity and independence.
To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety.
We encourage you to apply even if your experience does not perfectly match this job posting, as you may be the right candidate for this role or others.
A background check is mandatory for all external candidates.•
About SPI HEALTH AND SAFETY
A Canadian leader in goods and services related to occupational health and safety, SPI Health and Safety offers both complete and specialized solutions, encompassing the distribution of products, technical services, fire protection services, consulting and training. Founded in 1972, SPI Health and Safety is a fast-growing company that now has more than 20 points of service across Canada.
Customer Relations Supervisor - Hybrid working model
Top Benefits
About the role
WHO WE ARE •
With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business. •
We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.
The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:
Our Employees • ️• ️
Offer an employee journey where people grow personally and professionally
Our Community••
Make this world a better place
Our Clients••
Help customers’ employees go home safely
Our employees have spoken! SPI is officially certified as a GREAT PLACE TO WORK®!•
INTERESTING LINKS •
SPI Health and Safety / Our History
Choose to make a difference!
SPI Health and Safety / Careers
SPI Health and Safety / Press releases
OUR OFFER •
Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry. •
- Group RRSP (matched by the employer);
- Flexible group insurance plan;
- Summer hours throughtout the year;
- Dare to Dream program which consists of making an employee's dream come true;
- Access to a gym on the worksite;
- Reimbursement for physical activity;
- Employee discount on all our products;
- Scholarship for employee’s and their kids;
- Access to a telehealth program (100% provided by the company);
- Program offering support to employees in need (SPI Connection Committee);
- Employee Assistance Program (EAP) gives you access to professional advice in all health matters;
- Volunteer program (time paid for a cause that matters to you);
- Referral program with a $1000 bonus;
- Continuous training and career opportunities;
- A stimulating work environment filled with exciting challenges;
- And the possibility of working in an environment where YOU matter!
YOUR CHALLENGES
- Guide and lead the customer service team to achieve operational objectives.
YOUR RESPONSIBILITIES
- Supervise, coach, and evaluate the activities of the customer relations center team;
- Provide the team with regular performance feedback;
- Develop and implement strategies to optimize operations and drive sales;
- Monitor key performance indicators and propose corrective actions;
- Support the team in resolving complex situations and achieving objectives.
YOUR SPECIFIC SUCCESS MEASURES
- Service level;
- Average handling time;
- Average response time;
- CSAT;
- CES.
WHAT WE ARE LOOKING FOR
- Experience in a sales and customer service department, ideally within a contact center;
- Team management experience;
- Experience with a CRM system (an asset);
- Strong knowledge of the MS Office suite;
- Comfort with technology;
- Bilingualism.
Every day, our values ✨guide our conduct to live in a respectful, honest, transparent and fair workplace. Choose to make a difference!
You want to work for a growing organization with a meaningful mission and excellent work ethic? We want to know you! •
SPI Health and Safety is an equal opportunity employer ️and is committed to treating all people in a way that allows them to maintain their dignity and independence.
To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety.
We encourage you to apply even if your experience does not perfectly match this job posting, as you may be the right candidate for this role or others.
A background check is mandatory for all external candidates.•
About SPI HEALTH AND SAFETY
A Canadian leader in goods and services related to occupational health and safety, SPI Health and Safety offers both complete and specialized solutions, encompassing the distribution of products, technical services, fire protection services, consulting and training. Founded in 1972, SPI Health and Safety is a fast-growing company that now has more than 20 points of service across Canada.