Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for an Office Services Administrator to join our BrokerLink Team in Edmonton, AB on a Permanent Full Time Basis.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• ‘Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

Overview:

The Office Services Administrator (OSA) provides essential administrative and operational support to ensure the smooth functioning of all Northern Alberta branches. Reporting to the Regional Office Services Manager (OSM), the OSA supports day-to-day business operations, manages all branch supply needs, assists with project coordination, and helps address facility-related issues in collaboration with internal teams and external contractors. This role requires flexibility, strong organizational skills, and occasional travel to regional branches.

What the Role Entails:

• Perform various administrative duties to support general business operations across Northern Alberta branches.
• Provide direct administrative support to the Regional Office Services Manager on a variety of projects and initiatives.
• Assist with invoice management and processing alongside the OSM.
• Manage supply orders and inventory for all Northern Alberta branches, working closely with branch managers to ensure locations have the materials and equipment needed to operate effectively.
• Work closely with the Real Estate & Facilities (RE&F) department and external contractors to address facility-related needs, ensuring timely coordination and resolution of issues — including urgent matters such as plumbing, safety, heating/cooling, or maintenance concerns. Support the OSM by completing preliminary work to vet and source approved vendors, helping ensure efficient and reliable service delivery across all Northern Alberta branches.
• Provide logistical and administrative support for projects, new initiatives, and departmental goals.
• Build positive working relationships with coworkers, managers, and vendors to facilitate collaboration and efficient problem-solving.
• Support reception coverage or other branch needs as required.
• Travel occasionally to various Northern Alberta branches to provide onsite administrative support and ensure operational consistency.

The Successful candidate will have:

*If you feel you have the equivalent skills, please apply*

• 1 or more years of experience in customer service or administrative support role.
• Excellent customer service skills with the ability to handle inquiries and resolve issues professionally and efficiently.
• Strong verbal and written communication skills.
• Exceptional attention to detail and a high level of accuracy.
• Strong organizational and time management abilities with the capacity to manage multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office Suite (Outlook, Excel, Word, Teams) and comfortable learning new systems.
• Self-motivated, reliable, and adaptable to changing priorities.
• Able to travel occasionally within Northern Alberta as required.
• Ability to pass a criminal background check and credit check

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!