Do you want to impact the hardest working people in the world?

Then Jobber might be the place for you! We’re looking for a Brand Partnerships Operations Manager to be part of our Marketing department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

When it comes to telling the world about Jobber and moving new people through a funnel, Marketing is your department. They handle everything from spreading awareness to answering “What’s Jobber?” to getting new customers in the door, to turning those customers into Jobber advocates!

Our Brand Partnerships team manages both short-term and long-term relationshipswith online influencers. Our team is constantly seeking and reaching out to new influencers who create content that builds awareness of Jobber programs and recommends Jobber software to their communities, ultimately driving new customers to Jobber.

The role:

The Brand Partnerships Operations Manager at Jobber is a confident, self-starter with a history of running team operations who will proactively drive efficiency, structure, and visibility across the Brand Partnerships team. Reporting to the Senior Manager of Brand Partnerships, this role identifies internal processes and workflows to improve and innovate upon, ensuring priorities align with business goals as we work toward scaling targets.

You’ll own and implement all the systems, processes, tools, and reporting that enable the Brand Partnerships team to work effectively, while triaging and assigning cross-functional work across the team. The role includes building workflows, managing workback schedules, and ensuring resources and timelines are aligned. You’ll identify risks or resourcing gaps, introduce solutions such as automation or AI-driven processes, and support long-term planning to keep the team ready for future priorities.

Collaboration and communication are central to this role. You’ll partner with internal stakeholders across Marketing, Creative, Product, Revenue Operations, Analytics, and external vendors to ensure our Brand Partnerships program is equipped to deliver measurable outcomes. You’ll use data to guide decisions, analyze performance to optimize results, and foster a culture of accountability, continuous improvement, and team growth.

The Brand Partnerships Operations Manager will:

• Proactively Build and Refine Processes to Improve Program Efficiency, leveraging internal partnerships, AI, tooling, and automation to create scalable workflows and systems.
• Performance and Reporting: Track KPIs through dashboards (conversions, performance, program impact) and audit reporting processes to discover and implement optimizations.
• Resource and Project Planning: Identify resourcing needs and effectively plan strategic projects alongside your Brand Partnerships team to ensure clear workflows, deliverables, and cross-functional alignment.
• Manage Team Operations byleading team stand-ups and supporting team operations for collaborations with Brand Partners, such as contract renewals, onboarding, training, and internal communications, ensuring accountability and alignment across the team.
• Support Cross-Functional Collaboration by managing intake requests, scoping priorities, and assigning work featuring Brand Partners across multiple marketing campaigns. Own communication and provide proactive updates on plans.

To be successful, you should have:

• Proven experience of project or operational management experience.
• Operational and process skills, including experience with AI, automations, workflows, and various tooling platforms.
• A good understanding of social media and influencer marketing/user-generated content.
• Proven ability to lead complex, cross-functional projects with broad organizational impact.
• Exceptional organizational skills and attention to detail, with expertise using Asana or other project management software.
• A self-starter who is forward-thinking but can balance the ever-changing needs of the business within a fast-paced environment.
• Exceptional communication and stakeholder management skills, with the ability to articulate complex ideas clearly and persuasively.
• A track record of developing and refining operational processes to drive efficiency and effectiveness.
• A forward-thinking mindset, able to adapt strategies based on market insights and evolving business needs.
• A demonstrated ability to build strong relationships and tailor your communication to different working and learning styles, ensuring clarity and trust across diverse teams.

It would be really great (but not a deal-breaker) if you had:

• Previous hands-on operations experience for a SaaS company or tech startup.
• Education in Project Management, Business, Strategy, or related fields. BA, BS, MBA or MS in a Business or related field is a plus.
• Experience managing projects within a marketing team with an emphasis on digital marketing or influencer marketing.

Compensation :

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling.

We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!

Where you can expect to work:

Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada. We’re committed to ensuring the best experience for all Jobberinos to do impactful work.

All interviews are currently being conducted virtually – via phone or video.

What you can expect from Jobber:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!