Permanent position: full-time, 37.5hrs per week

Current Work schedule: Candidates must be flexible and available to work Monday to Friday, from 9am to 8pm, and Saturdays from 10am-6pm (on rotation)

Location: Remote

Language preferences for role : Strong verbal and written language skills in both French and English – Fully bilingual

Provides financial and investment planning and advice in collaboration with other team members to deliver a comprehensive banking solution in the best interest of the customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, mutual fund wrap accounts, ETF wrap accounts, insurance, annuities, retirement savings plans, and other similar products). Provides other solutions indirectly through referrals to business partners.

• Supports the achievement of sales and performance targets for new asset sales, joint appointments, fee-based sales, and financial planning.

• Implements business development strategies to acquire new business (e.g. outbound calling campaigns, conducting seminars) and cultivate branch employee referrals.

• Identifies opportunities during customer conversations to generate referrals for personal and commercial banking products (e.g. personal banking, lending, and investments).

• Implements a relationship management plan in collaboration with the lead relationship manager.

• Determines client needs and provides solutions though the sales of managed products and services.

• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

• Provides advice and guidance to assigned business/group on implementation of solutions.

• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

• Helps determine business priorities and best sequence for execution of business/group strategy.

• Conducts independent analysis and assessment to resolve strategic issues.

• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.

• Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Monitors and tracks performance and addresses any issues.

• Designs and produces regular and ad-hoc reports, and dashboards.

• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.

• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

• Provides input into the planning and implementation of operational programs.

• Executes work to deliver timely, accurate, and efficient service.

• Identifies business needs, designs and develops tools and training programs; may include delivery of training to audiences.

• Employs systems (e.g. customized exception reports, tracking reports, etc.) to manage information.

• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

• Supports the development and promotion of a business/group program.

• Works collaboratively and in partnership with members of the client relationship team to apply a consultative sales process and continually enhance the client experience.

• Introduces clients to investment strategies and works with clients to develop a financial plan utilizing appropriate guidance tools.

• Implements a relationship management plan in collaboration with the lead relationship manager.

• Implements business development strategies to acquire new business (e.g. outbound calling campaigns, conducting seminars) and cultivate branch employee referrals.

• Communicates effectively with sales management and sales force to keep them informed of product developments and initiatives.

• Coaches and advises others on the team by conducting joint appointments and sharing product knowledge and sales tips.

• Builds effective relationships with internal/external stakeholders.

• Ensures alignment between stakeholders.

• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensures an effectively run function.

• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.

• Identifies and recommends ways to enhance the client experience.

• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

• Exercises judgment to identify, diagnose, and solve problems within given rules.

• Works independently on a range of complex tasks, which may include unique situations.

• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically, between 4 -6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

• FINRA Series 6, 63 & 65 Licenses OR FINRA Series 7 & 66 licenses.

• Life and Health Insurance Producer’s License.

• Completed LTC Continuing Education Requirements.

• Strong working knowledge of financial industry.

• In-depth experience working with managed products and providing fee-based advice.

• In-depth understanding of deposit and loan (including mortgage) products and banking services.

• Technical proficiency gained through education and/or business experience.

• Verbal & written communication skills - In-depth.

• Collaboration & team skills - In-depth.

• Analytical and problem solving skills - In-depth.

• Influence skills - In-depth.

• Data driven decision making - In-depth.

Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.

• May provide training and coaching to junior associates as needed.

• Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer.

• Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.

• Escalates complex or unresolved customer situations to managers as required.

• Performs any required documentation to ensure customer’s requests are accurately processed.

• Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.

• May research and investigate lending applications, following established processes.

• Handles customer contacts in an informed, professional, and efficient manner.

• Integrates marketing promotions and programs into customer conversations, where appropriate.

• Maintains the confidentiality of customer and Bank information.

• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.

• Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.

• Makes credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures.

• Uses authorized credit qualifications as needed to fulfill customer requests.

• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

• Analyzes issues and determines next steps.

• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

• Knowledge of personal lending and home financing products.

• Knowledge of competitive marketplace and trends in product offerings.

• Knowledge of contact centre operational processes and policies.

• Knowledge of call centre technology, processes and metrics.

• Term Investment Qualified (as required).

• Specialized knowledge.

• Verbal & written communication skills - Good in both French and English .

• Organization skills - Good.

• Collaboration & team skills - Good.

• Analytical and problem solving skills - Good.

Salary: $38,500.00 - $71,000.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, s

About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.