Contractual position for 12 months + with the possibility to become permanent

Director, Communications & Stakeholder Relations

At Lifemark we are committed to helping Canadians to Live Life Well by providing comprehensive healthcare services across the country. As Director of Communications & Stakeholder Relations, you will lead strategies that elevate our brand, engage diverse audiences, and connect our organizational goals to the broader vision of improving Canadians’ health and well-being.

You will oversee all internal and external communications, ensuring clear, consistent messaging that strengthens employee engagement and public trust. By building and managing relationships with key stakeholders—such as media, industry associations, and community organizations—the Director will help position Lifemark as a trusted partner in healthcare.

A strategic thinker and compelling storyteller, you will guide best practices, prime, monitor and evolve internal and external communication channels, support change initiatives, enable effective issues management, and collaborate across teams to align priorities – driving Lifemark’s continued success in delivering exceptional care.

Key Responsibilities

• Develop, own, and execute Lifemark's overall communications strategy in alignment with organizational priorities.
• Serve as a trusted advisor to Lifemark's leadership team, tailoring communications to business objectives while overseeing a streamlined internal approvals process that drives timely delivery of high-impact messaging.
• Lead the design and delivery of an internal communications strategy that outlines channels, audiences, frequency and cascade approaches; ultimately driving alignment, transparency, and engagement across the organization.
• Manage key internal communications channels – including intranet, newsletters, leadership updates, and town halls – to deliver timely, consistent, and impactful messaging.
• Oversee all external communications efforts, including public & media relations, reputation and issues management, and crisis communications.
• Act as a strong storyteller capable of coaching internal stakeholders on developing effective communications. Support change management initiatives by providing strategic oversight of service line and clinical program communications.
• Cultivate and maintain strong relationships with media and key external stakeholder groups, coordinating all media interactions and responses in partnership with leadership.
• Design and implement strategic programs and tailored narratives that proactively communicate Lifemark’s perspective. Shape corporate reputation by overseeing the creation and distribution of high-quality communication materials such as press releases, internal announcements, speeches, presentations, and digital content.
• Manage the performance and ongoing development of the communications team. Foster a high-performing, collaborative environment that encourages growth.

Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field. A Master's degree is an asset.
• Minimum of 8-10 years of progressive experience in Canadian healthcare communications, public relations, or corporate affairs, with at least 3-5 years in a leadership or management role.
• Exceptional written and verbal communication skills, with the ability to articulate complex healthcare concepts and clinical information clearly and concisely.
• Strong collaborator with demonstrated ability to work effectively across functions, influence senior leaders, and drive alignment to achieve corporate goals. Proficiency with communications tools and platforms (e.g., media monitoring software, content management systems).
• Bilingual (English and French) considered an asset.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent@lifemark.ca

#LN-DNP