Assistant Lodge Manager

Blachford Lodge by Arctic Kingdom
Remote, Northwest Territories
Year-Round Rotational Position

About Blachford Lodge by Arctic Kingdom

Blachford Lodge by Arctic Kingdom is a premier remote northern hospitality operation located in the Northwest Territories, offering year-round, immersive wilderness experiences in one of Canada’s most extraordinary landscapes. Accessible only by air, the lodge combines authentic northern adventure with exceptional guest service in a dynamic off-grid environment.

We are building a strong operational team focused on leadership, collaboration, safety, and delivering unforgettable guest experiences in the North.

The Opportunity

We are seeking an experienced and hands-on Assistant Lodge Manager to support the day-to-day execution of lodge operations and guest experience delivery at Blachford Lodge.

This role is ideal for someone who thrives in fast-paced hospitality environments, enjoys leading teams, and is excited by the opportunity to live and work in a remote northern setting. You will play a key role in supporting daily lodge operations, coordinating guest services, supervising frontline teams, and helping maintain a high standard of operational excellence.

What You’ll Be Doing

Daily Lodge Operations

• Coordinate daily operational schedules and guest programming
• Support front-of-house operations including guest services, housekeeping, and activity coordination
• Ensure daily operations run smoothly and efficiently
• Respond to changing operational priorities and guest needs
• Help maintain readiness of lodge spaces, staff, and guest equipment

Guest Experience

• Serve as a primary point of contact for guests during their stay
• Deliver exceptional and personalized guest experiences
• Monitor guest satisfaction and proactively address concerns
• Support activities, events, and daily guest programming
• Maintain a strong guest-facing presence throughout operations

Team Leadership

• Supervise and support frontline staff including housekeeping, bartenders, guides, and guest services team members
• Provide daily direction, coaching, and operational support
• Assist with onboarding and training of new staff
• Foster a respectful, collaborative, and accountable team environment

Administration & Coordination

• Maintain operational logs, guest records, and shift continuity documentation
• Support scheduling and payroll tracking through Connecteam
• Assist with incident reporting and operational documentation
• Help coordinate communication between departments and operational teams

Inventory & Guest Services Support

• Track guest-facing inventory including bar supplies and consumables

• Monitor inventory levels and communicate operational needs

• Support lodge readiness for incoming guest groups and seasonal operations

What We’re Looking For

• 3–5 years of experience in hospitality, tourism, lodge, or remote operations

• Experience supervising or leading frontline teams

• Strong organizational and time management skills

• Excellent communication and interpersonal abilities

• Ability to adapt quickly and manage competing priorities

• Strong problem-solving and leadership skills

• Experience in remote or northern environments is considered an asset

Working Environment

This is a remote northern hospitality position based primarily at Blachford Lodge, with rotational periods that may include work from the Yellowknife office depending on operational needs. The role involves living and working in a close-knit team environment and requires adaptability, professionalism, and collaboration.

What We Offer

• Competitive compensation

• Travel to and from site provided

• Accommodations and meals while on site

• Opportunity to work in one of Canada’s most unique wilderness destinations

• Collaborative and supportive team environment

• Experience contributing to a growing northern hospitality operation

Apply Today

If you are passionate about hospitality, leadership, and northern adventure, we would love to hear from you.