Customer Coordination Manager
Top Benefits
About the role
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You’ll Do
- Take overall responsibility & project manage travel implementations– to include moves, and ad-hoc projects as required by the business
- Lead the (local) Joint Planning meetings and update the OneForm and the Task List for each client
- Be the focal point of contact for the project team during the implementation process
- Ensure the Onboarding process is followed (Pre-assessment through to post-implementation stage)
- Ensure all project members are aware of their roles & responsibilities.
- Lead weekly calls, normally phone conference and produce call notes & agendas. Keep the RAG Status updated accurate and timely
- Ensure the project remains on track, all tasks completed within deadline. Update OneForm and Task List accordingly
- Proactively manage project risk assessment and management including escalations as required for support and resolution
- During EMEA & Global Implementations, attend calls as required - produce relevant updates & deliver actions required by deadlines provided by Customer Onboarding Manager (COM)
- Conduct post implementation meeting and handover to Traveler Care & CGM and when necessary, create communication strategy with CGM for review with customer
- Coordinate End to end testing with Service Delivery and coordinate technical set ups with technical teams and telephony department
What We’re Looking For
- English language required.
- Strong experience in Business Travel
- Base understanding of the Amex GBT Branded tools (Connect Client, Expert Care, Expert Auditor, Air Track Expert, GBT Account, Connect Profile etc.), SalesForce.
- Strong project management & analytical skills.
- Ability to lead client meetings & produce presentations.
- Ability to work independently whilst contributing to the overall team objectives.
- Capacity to work virtually and strong organizational skills.
- Tenacious – ability to drive change in the face of possible resistance.
- Excellent communicator at all levels both written and oral.
- Effective time management, multi-tasking prioritization skills.
Location Canada
The Canada national base salary range for this position is from
$62,300.00 - $115,700.00
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.
The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
About American Express Global Business Travel
Business travel doesn’t just move people from A to B, it helps ideas and innovation move forward, too. And with the most valuable marketplace, software, and services in travel, there is nowhere they can’t go with American Express Global Business Travel. With us, your Great Ideas Travel.
GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group, Egencia and CWT) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express.
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Customer Coordination Manager
Top Benefits
About the role
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You’ll Do
- Take overall responsibility & project manage travel implementations– to include moves, and ad-hoc projects as required by the business
- Lead the (local) Joint Planning meetings and update the OneForm and the Task List for each client
- Be the focal point of contact for the project team during the implementation process
- Ensure the Onboarding process is followed (Pre-assessment through to post-implementation stage)
- Ensure all project members are aware of their roles & responsibilities.
- Lead weekly calls, normally phone conference and produce call notes & agendas. Keep the RAG Status updated accurate and timely
- Ensure the project remains on track, all tasks completed within deadline. Update OneForm and Task List accordingly
- Proactively manage project risk assessment and management including escalations as required for support and resolution
- During EMEA & Global Implementations, attend calls as required - produce relevant updates & deliver actions required by deadlines provided by Customer Onboarding Manager (COM)
- Conduct post implementation meeting and handover to Traveler Care & CGM and when necessary, create communication strategy with CGM for review with customer
- Coordinate End to end testing with Service Delivery and coordinate technical set ups with technical teams and telephony department
What We’re Looking For
- English language required.
- Strong experience in Business Travel
- Base understanding of the Amex GBT Branded tools (Connect Client, Expert Care, Expert Auditor, Air Track Expert, GBT Account, Connect Profile etc.), SalesForce.
- Strong project management & analytical skills.
- Ability to lead client meetings & produce presentations.
- Ability to work independently whilst contributing to the overall team objectives.
- Capacity to work virtually and strong organizational skills.
- Tenacious – ability to drive change in the face of possible resistance.
- Excellent communicator at all levels both written and oral.
- Effective time management, multi-tasking prioritization skills.
Location Canada
The Canada national base salary range for this position is from
$62,300.00 - $115,700.00
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.
The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
About American Express Global Business Travel
Business travel doesn’t just move people from A to B, it helps ideas and innovation move forward, too. And with the most valuable marketplace, software, and services in travel, there is nowhere they can’t go with American Express Global Business Travel. With us, your Great Ideas Travel.
GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group, Egencia and CWT) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express.