Part-time Virtual Client Services Representative

We are looking for a part-time Virtual Client Service Representative to join our growing team!

Galaxy Vets is a new employee-centric healthcare system with a mission to give veterinary
medicine back to veterinary professionals. We are open 7 days a week 12-12, providing urgent
and emergency veterinary care to local communities.
With 5 clinic locations in 3 provinces (Prince Edward Island, New Brunswick and Nova Scotia)
our VSR team is growing!

Our culture is built on values that drive everything we do:

Founder’s Mindset – We take ownership, innovate, and treat this business like it’s our
own—because it is!

Lead with Integrity – We do what’s right for our patients, clients, and each other—always.

Always Evolving – We embrace change, challenge the status quo, and continuously
improve.

Sees the Big Picture – We focus on long-term impact, from patient care to the well-being of
our teams.

Sense of humor - Veterinary medicine is tough, laughter is important!

The Perks (What's in it for you?)

• Competitive hourly wage - $19-23/hour

• 12-24 hours/week *Weekends, holidays and evenings only*

• Staff Discount

• Free access to Health and Wellness, Professional Support

• Flexibility to work from home

• Opportunities for professional development

The Position:

The candidate must be able to perform all the following duties and responsibilities
with or without reasonable accommodation:

• Answer and screen incoming telephone calls, taking messages, providing information or

referring callers as appropriate regarding procedure activities and services; provide
specific information to clients regarding clinic procedures.

• Be attentive to client and patient needs speaking clearly, calmly and slowly
• Be able to learn how to pronounce, know the meaning of and spell commonly used

veterinary terminology.

• Provide prompt, courteous, and professional telephone and email communication.
• Update and maintain client and patient database with accurate information and timely

data entry.

• Request and organize medical records to and from referring practices
• Demonstrate ability to show empathy toward clients and treat pets with compassion and

respect

• Actively participate in hospital meetings (virtually), providing input and suggestions.
• Provide resolution and timely follow-up with the customers.
• Regularly seek assistance to handle calls requiring extensive problem-solving.
• Perform all duties and responsibilities in a manner consistent with the company Mission

Statement, Philosophy, and Core Values

• Communicate effectively and use a professional approach with all team members,

managers, supervisors, clients

• Possess excellent computer skills and shows accuracy in inputting details. This is

especially important as we are a cloud-based practice.

• Understand and carry out oral and written directions
• Performs other duties assigned

When working from home:

• Use of laptop or desktop with monitor and headset required (will provide company

hardware if needed)

• Must have high-speed internet access (min. of 25 MPHS)
• Must have a quiet space to work, free from distractions, to ensure optimal client

experience

• Must understand the sensitive nature of client information and takes appropriate

measures to ensure security and privacy of that information.

The Candidate:

• High School diploma or GED certification
• Must be located in the Maritimes (Nova Scotia, New Brunswick or PEI)
• Extensive background in hospitality and sales, with a proven record of delivering

exceptional client service and driving results

• Strong verbal and written communication skills, good judgment and ability to manage

multiple tasks at once

• Ability to provide great customer service
• Close attention to detail and ability to multitask
• Must be available to work weekends, evenings and holidays as needed
• Must be comfortable working independently with minimal supervision
• Must be computer savvy and comfortable sitting at a desk
• Must be comfortable working from home and have a suitable space with a hard-wired

internet connection

• Aligns with Galaxy Vets core values; Founder’s mindset, See the big picture, Always

evolving, Integrity, and Sense of humor.

We are an equal opportunity employer committed to upholding the principles of the Human
Rights Act of New Brunswick. All applicants will receive consideration without regard to race,
colour, ancestry, creed or religion, place of origin, national origin, age, sex (including
pregnancy), sexual orientation, gender identity or expression, marital status, family status,
physical disability, mental disability, social condition, or political belief or activity or any other
consideration protected by territory, provincial, or federal law. We champion a diverse and
inclusive work environment and recognize this diversity as a strength that fosters unity and
drives the excellence of our team.