Top Benefits
Gym and wellness support
High-growth environment
Office snacks
About the role
Who you are
- We’re looking for a product leader who is deep in the craft: someone who has truly productized AI (GenAI + agentic workflows) and can operate one level beneath the “application layer”—understanding platform/service foundations, evaluation, reliability, and the real constraints of deploying AI into production—particularly in real-time conversational systems where latency, orchestration, and quality tradeoffs directly impact customer experience
- 10+ years in Product Management, including leadership of product leaders/managers (Director+), ideally in B2B SaaS
- Demonstrated experience productizing AI/ML systems in production, with strong exposure to GenAI and/or agentic workflows (not just “interest in AI”)
- Strong preference for candidates who come from one of these paths:
- AI-focused product leadership at a conversational AI / customer service AI company (e.g., chatbot/voice automation/agent assist space), or
- Platform/service product leadership where AI was shipped as a capability layer (not just UI features)
- Ability to operate at the “second layer down”:
- Understands model behavior, quality/eval concepts, feedback loops, orchestration patterns, and real-world deployment constraints
- Proven ability to lead in complex, cross-functional environments with ambiguity—setting direction, making tradeoffs, and aligning stakeholders
- Executive-level communication: can clearly articulate strategy, risks, and rationale to C-suite, technical leaders, and GTM teams
- Experience building in or for regulated / high-trust industries (financial services a strong plus)
- Prior experience in conversational AI (chat, voice, agent assist), contact center platforms, or automation ecosystems
- Familiarity with enterprise requirements: security, compliance, auditability, and governance for AI
- Experience with evaluation frameworks, experimentation systems, and “AI product operations” (tooling + processes that keep AI improving post-launch)
What the job involves
- We are seeking a Head of AI - Product Leader to lead product strategy and execution for Glia’s AI portfolio (“Customer AI”). This is a high-visibility, highly strategic role reporting to the co-founder, owning the roadmap for AI-powered automation and agent experiences used by some of the most sophisticated financial institutions in the world
- This leader will inherit and evolve an established AI product org (not a “start from zero” mandate)
- You’ll guide a team building vertical AI for financial services—including AI agents (chat and real-time voice), workflow automation, and the analytics/measurement layer required to deploy AI safely, effectively, and with production-grade reliability in regulated, high-trust environments. This includes addressing the unique latency, orchestration, and real-time performance challenges of conversational voice AI
- Own strategy, vision, and roadmap for Glia’s AI portfolio (Customer AI), aligning product, engineering, and data science around measurable outcomes
- Lead development of a vertical AI strategy for financial services, balancing innovation with trust, safety, and enterprise readiness
- Drive product direction across AI capabilities such as:
- Workflow automation / agentic AI for customer service and operations
- Customer-facing and internal-facing AI agents
- Analytics, measurement, and performance tooling (quality, containment, deflection, risk, accuracy)
- Partner deeply with Engineering, Data Science, Product Marketing, and GTM to ensure AI products are adoptable, differentiated, and deliver real business value
- Establish product mechanisms for evaluation, iteration, and reliability (e.g., how we measure success, reduce failure modes, and ship improvements continuously)
- Help evolve Glia’s AI posture across build vs. partner, leveraging Glia’s investments (including proprietary capabilities) while staying current with the broader ecosystem
- Influence org design and longer-term scope—potentially helping unify adjacent AI areas under a cohesive product strategy, depending on level and experience
- Represent AI strategy with executive stakeholders and serve as a key voice in company-wide prioritization and strategic planning
Benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
Not the right fit? Search for AI jobs in Canada, United States
About Glia
Technology, Information and Internet
201-500
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Our ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation.
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Top Benefits
Gym and wellness support
High-growth environment
Office snacks
About the role
Who you are
- We’re looking for a product leader who is deep in the craft: someone who has truly productized AI (GenAI + agentic workflows) and can operate one level beneath the “application layer”—understanding platform/service foundations, evaluation, reliability, and the real constraints of deploying AI into production—particularly in real-time conversational systems where latency, orchestration, and quality tradeoffs directly impact customer experience
- 10+ years in Product Management, including leadership of product leaders/managers (Director+), ideally in B2B SaaS
- Demonstrated experience productizing AI/ML systems in production, with strong exposure to GenAI and/or agentic workflows (not just “interest in AI”)
- Strong preference for candidates who come from one of these paths:
- AI-focused product leadership at a conversational AI / customer service AI company (e.g., chatbot/voice automation/agent assist space), or
- Platform/service product leadership where AI was shipped as a capability layer (not just UI features)
- Ability to operate at the “second layer down”:
- Understands model behavior, quality/eval concepts, feedback loops, orchestration patterns, and real-world deployment constraints
- Proven ability to lead in complex, cross-functional environments with ambiguity—setting direction, making tradeoffs, and aligning stakeholders
- Executive-level communication: can clearly articulate strategy, risks, and rationale to C-suite, technical leaders, and GTM teams
- Experience building in or for regulated / high-trust industries (financial services a strong plus)
- Prior experience in conversational AI (chat, voice, agent assist), contact center platforms, or automation ecosystems
- Familiarity with enterprise requirements: security, compliance, auditability, and governance for AI
- Experience with evaluation frameworks, experimentation systems, and “AI product operations” (tooling + processes that keep AI improving post-launch)
What the job involves
- We are seeking a Head of AI - Product Leader to lead product strategy and execution for Glia’s AI portfolio (“Customer AI”). This is a high-visibility, highly strategic role reporting to the co-founder, owning the roadmap for AI-powered automation and agent experiences used by some of the most sophisticated financial institutions in the world
- This leader will inherit and evolve an established AI product org (not a “start from zero” mandate)
- You’ll guide a team building vertical AI for financial services—including AI agents (chat and real-time voice), workflow automation, and the analytics/measurement layer required to deploy AI safely, effectively, and with production-grade reliability in regulated, high-trust environments. This includes addressing the unique latency, orchestration, and real-time performance challenges of conversational voice AI
- Own strategy, vision, and roadmap for Glia’s AI portfolio (Customer AI), aligning product, engineering, and data science around measurable outcomes
- Lead development of a vertical AI strategy for financial services, balancing innovation with trust, safety, and enterprise readiness
- Drive product direction across AI capabilities such as:
- Workflow automation / agentic AI for customer service and operations
- Customer-facing and internal-facing AI agents
- Analytics, measurement, and performance tooling (quality, containment, deflection, risk, accuracy)
- Partner deeply with Engineering, Data Science, Product Marketing, and GTM to ensure AI products are adoptable, differentiated, and deliver real business value
- Establish product mechanisms for evaluation, iteration, and reliability (e.g., how we measure success, reduce failure modes, and ship improvements continuously)
- Help evolve Glia’s AI posture across build vs. partner, leveraging Glia’s investments (including proprietary capabilities) while staying current with the broader ecosystem
- Influence org design and longer-term scope—potentially helping unify adjacent AI areas under a cohesive product strategy, depending on level and experience
- Represent AI strategy with executive stakeholders and serve as a key voice in company-wide prioritization and strategic planning
Benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
Not the right fit? Search for AI jobs in Canada, United States
About Glia
Technology, Information and Internet
201-500
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Our ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation.