Chez ABB, nous aidons les industries à aller plus vite, de manière plus efficace et plus propre. Ici, le progrès est une attente, pour vous, votre équipe et pour le monde. En tant que chef de file mondial, nous vous donnons les moyens de faire avancer les choses. Ce ne sera pas toujours facile, car grandir demande de la ténacité. Mais chez ABB, vous ne serez jamais seul dans cette course. Run what runs the world.

Ce Poste Relève De Gestionnaire de service

In this role, you will have the opportunity to lead the Field Service team with full accountability of running the day-to-day field service activities and to overachieve customer expectations. Each day, you will create, implement, and review field service operations strategies for designated area(s) based on the global service business strategy. You will also showcase your expertise by ensuring customer focus, understanding sense of urgency, and care in your area of responsibility.

This role supports ABB’s Automation Service Canada organization, helping customers across diverse industrial and utility sectors with automation and digital systems.

The position leads the regional service operations team based in Calgary, overseeing service delivery across Alberta, Saskatchewan, and British Columbia.

Reporting to the Automation Service Operations Manager for Canada, the Service Manager works closely with a national network of Service Managers.

The role includes direct leadership of Field Service employees and Service Project Managers, ensuring strong performance, operational excellence, and a balanced focus on customer satisfaction, employee development, and ABB’s business goals.

The work model for the role is: Onsite/Hybrid

Your responsibilities;

• Build strong, long‑term customer relationships through regular engagement and high service satisfaction.
• Understand changing customer needs and ensure local service capabilities align with current and future expectations.
• Partner with Sales to develop and deliver customer‑centric service solutions.
• Recruit, lead, and develop a high‑performing technical service team while fostering a strong health, safety, and sustainability culture.
• Set clear performance expectations, conduct regular reviews, and support employee growth and career development.
• Oversee order management, billing accuracy, resource utilization, cash flow, and operational KPIs while driving continuous improvement.
• Ensure timely and high‑quality execution of Customer Care Agreements and service projects in alignment with national service strategy.
• Collaborate with service centers across Canada and model ABB’s values of Safety and Integrity in all interactions.

Qualifications;

• Bachelor’s degree in engineering or applied science, or a technical diploma plus 7–15 years of experience in field service, engineering, business development, contract/project management, and 3–5 years of leadership experience. Knowledge or training in Lean Six Sigma methods with practical process improvement experience.
• Strong customer focus with excellent interpersonal, leadership, and organizational skills. Demonstrated business acumen with experience managing costs, forecasting, and operational KPIs
• Strong understanding of Automation systems (e.g., DCS, PLC, safety systems) and service delivery models. Strong technical background with ABB Automation & Digital systems (preferred).
• Experience in an industrial automation field service environment with a strong emphasis on safety, integrity, and quality.
• Intermediate to advanced proficiency in Microsoft Office applications and Salesforce.
• Entrepreneurial mindset; results‑driven, self‑starter, and highly collaborative.
• Willingness to travel (30–40% overnight travel).
• Residence in Calgary or surrounding areas is required.

Why ABB? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

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