Claims Performance Specialist – Vendor Relationships (Property)
Top Benefits
About the role
The Opportunity
You’re a relationship-builder with deep Property claims expertise and a passion for improving how things work. As a Claims Performance Specialist – Vendor Relationships, you will play a critical role in strengthening our vendor partnerships across Property claims.
In this role, you’ll focus on improving performance, controlling costs, and enhancing the experience for our members. Working closely with the Vendor Manager and internal stakeholders, you’ll leverage data, insights, and collaboration to drive measurable improvements. If you thrive in a systems-driven environment, enjoy influencing without authority, and are motivated by continuous improvement, this role is for you.
A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
About Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel, insurance, memberships, and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days, including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
Who You Are
- A subject matter expert in Property claims with strong understanding of vendor performance and quality standards
- A confident relationship-builder who can influence outcomes without direct authority
- Comfortable leading professional, solution-focused performance discussions
- Analytical and data-driven, with the ability to interpret KPIs and identify trends
- Highly organized and able to manage multiple priorities while staying aligned to strategic goals
- Collaborative and adaptable, working effectively across claims operations, vendors, and leadership
- Professional, respectful, and aligned with AMA’s values in every interaction
How You’ll Make an Impact
- Monitor and enhance vendor performance using KPIs, scorecards, and established protocols
- Conduct estimate reviews to ensure quality, compliance, and cost effectiveness
- Lead recurring vendor performance meetings and support ongoing relationship management
- Act as a liaison for complaint resolution between Claims operations, vendors, and insured members
- Research and build relationships with non-preferred vendors as part of prospecting initiatives
- Partner with the Vendor Manager to develop and implement quality improvement strategies
- Produce monthly, quarterly, annual, and ad hoc reporting to support performance analysis and decision-making
- Serve as a subject matter expert for claims systems, supporting platform development, testing, and deployment
- Monitor and support system tools and integrations to ensure optimal performance
- Explore new platforms and support pilot programs with potential vendor partners
- Facilitate cross-functional meetings to ensure alignment, risk mitigation, and clear communication
What You Bring to the Table
- CIP designation from the Insurance Institute of Canada (or active progress toward completion)
- Extensive expertise in property remediation and restoration
- Minimum 8 years of Property & Casualty insurance claims experience (personal and commercial) or equivalent operational claims experience
- General claims adjusting experience
- Hands-on experience with claims management systems and performance tools
- Strong communication skills with the ability to engage vendors, frontline teams, and leadership
- Solid understanding of personal lines property and casualty insurance
- Strong planning, prioritization, and organizational skills
- Comfortable working in a systems-driven, data-informed environment
Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.
Work Model Hybrid
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!
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Claims Performance Specialist – Vendor Relationships (Property)
Top Benefits
About the role
The Opportunity
You’re a relationship-builder with deep Property claims expertise and a passion for improving how things work. As a Claims Performance Specialist – Vendor Relationships, you will play a critical role in strengthening our vendor partnerships across Property claims.
In this role, you’ll focus on improving performance, controlling costs, and enhancing the experience for our members. Working closely with the Vendor Manager and internal stakeholders, you’ll leverage data, insights, and collaboration to drive measurable improvements. If you thrive in a systems-driven environment, enjoy influencing without authority, and are motivated by continuous improvement, this role is for you.
A Place to Belong
AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
About Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:
- Competitive salary and flexible benefits
- Employer-paid retirement savings program
- Employee-exclusive discounts on travel, insurance, memberships, and more
- Free travel medical insurance for you and your immediate family
- Ongoing professional development
- Paid vacation and personal days, including a Volunteer Day and Me Day
- Flexible work models that make sense for your lifestyle
Who You Are
- A subject matter expert in Property claims with strong understanding of vendor performance and quality standards
- A confident relationship-builder who can influence outcomes without direct authority
- Comfortable leading professional, solution-focused performance discussions
- Analytical and data-driven, with the ability to interpret KPIs and identify trends
- Highly organized and able to manage multiple priorities while staying aligned to strategic goals
- Collaborative and adaptable, working effectively across claims operations, vendors, and leadership
- Professional, respectful, and aligned with AMA’s values in every interaction
How You’ll Make an Impact
- Monitor and enhance vendor performance using KPIs, scorecards, and established protocols
- Conduct estimate reviews to ensure quality, compliance, and cost effectiveness
- Lead recurring vendor performance meetings and support ongoing relationship management
- Act as a liaison for complaint resolution between Claims operations, vendors, and insured members
- Research and build relationships with non-preferred vendors as part of prospecting initiatives
- Partner with the Vendor Manager to develop and implement quality improvement strategies
- Produce monthly, quarterly, annual, and ad hoc reporting to support performance analysis and decision-making
- Serve as a subject matter expert for claims systems, supporting platform development, testing, and deployment
- Monitor and support system tools and integrations to ensure optimal performance
- Explore new platforms and support pilot programs with potential vendor partners
- Facilitate cross-functional meetings to ensure alignment, risk mitigation, and clear communication
What You Bring to the Table
- CIP designation from the Insurance Institute of Canada (or active progress toward completion)
- Extensive expertise in property remediation and restoration
- Minimum 8 years of Property & Casualty insurance claims experience (personal and commercial) or equivalent operational claims experience
- General claims adjusting experience
- Hands-on experience with claims management systems and performance tools
- Strong communication skills with the ability to engage vendors, frontline teams, and leadership
- Solid understanding of personal lines property and casualty insurance
- Strong planning, prioritization, and organizational skills
- Comfortable working in a systems-driven, data-informed environment
Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us.
Work Model Hybrid
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About AMA - Alberta Motor Association
AMA is a multi-service organization representing 1 million Albertans. While most often known for our roadside assistance program, we also offer travel, registries and insurance services, Alberta’s largest driver education school, a member rewards program and member events in our communities. Part of the CAA and AAA family, we’re focused on our member’s needs and guided by their values to provide products, services and advocacy to help them live confidently.
Anyone here will tell you that we’re a different kind of employer, and it all comes down to how we treat our members - and each other. We've boiled it down to just two words: Practically Family. That’s not just a catchy phrase, we live it every day through simple gestures.
Practically Family is the web developer heading off shift who stops to help a team member carry items in the door, the insurance advisor who uses their break to pick up an extra coffee for a co-worker who’s having a bad day, or the registries agent who takes the time to help a member put their new licence plate on their vehicle. Not to mention all the birthday parties, free food days and wedding showers we throw for each other!
Taking care of one another, encouraging one another. It’s what family does, and what being Practically Family is all about. If you can picture yourself answering yes to the question, “Am I treating this member or colleague like a close family member or friend?” with every interaction, you’re our kind of people!