Client Success Manager — Delivery
About the role
Own end-to-end delivery success for an enterprise Guidewire (PolicyCenter / ClaimCenter / BillingCenter) engagement supporting a P&C insurance client Serve as the primary delivery-side point of contact for client stakeholders — distinct from sales/account management Monitor and report on SLA adherence, delivery KPIs, ticket/incident trends, and overall service health Run governance cadences: status reviews, steering committee updates, escalation management, and risk/issue tracking Partner with onshore/offshore delivery teams to ensure resourcing, quality, and timelines align with client expectations Identify service improvement opportunities and drive continuous improvement initiatives across the account Manage client satisfaction — proactively address concerns before they become escalations Support transition/transformation initiatives tied to Guidewire upgrades, modernization, or cloud migration work
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About MSR Technology Group
As a leader in professional services, MSR Technology Group ignites growth for businesses across diverse industries. With a global team spanning four continents, we aim to create a positive impact by tackling the most complex business challenges through innovation and expertise. Whether you’re seeking help for technology transformation or navigating critical areas of operations, validation engineering, product quality, or regulatory compliance, we partner with you as a trusted advisor and offer the right people capabilities. Driven by a collaborative spirit and a passion for customer success, we empower our clients to become leaders in their markets. We build trusting partnerships with our stakeholders, weaving our strategic thinking seamlessly into the fabric of your team. This collaborative approach ensures we deliver solutions that not only solve your problems but also empower your team for long-term success.
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Client Success Manager — Delivery
About the role
Own end-to-end delivery success for an enterprise Guidewire (PolicyCenter / ClaimCenter / BillingCenter) engagement supporting a P&C insurance client Serve as the primary delivery-side point of contact for client stakeholders — distinct from sales/account management Monitor and report on SLA adherence, delivery KPIs, ticket/incident trends, and overall service health Run governance cadences: status reviews, steering committee updates, escalation management, and risk/issue tracking Partner with onshore/offshore delivery teams to ensure resourcing, quality, and timelines align with client expectations Identify service improvement opportunities and drive continuous improvement initiatives across the account Manage client satisfaction — proactively address concerns before they become escalations Support transition/transformation initiatives tied to Guidewire upgrades, modernization, or cloud migration work
Not the right fit? Search for Client Success Manager jobs in Toronto, Ontario, Canada
About MSR Technology Group
As a leader in professional services, MSR Technology Group ignites growth for businesses across diverse industries. With a global team spanning four continents, we aim to create a positive impact by tackling the most complex business challenges through innovation and expertise. Whether you’re seeking help for technology transformation or navigating critical areas of operations, validation engineering, product quality, or regulatory compliance, we partner with you as a trusted advisor and offer the right people capabilities. Driven by a collaborative spirit and a passion for customer success, we empower our clients to become leaders in their markets. We build trusting partnerships with our stakeholders, weaving our strategic thinking seamlessly into the fabric of your team. This collaborative approach ensures we deliver solutions that not only solve your problems but also empower your team for long-term success.