Programme Manager, HUM 101
About the role
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Student Management, Level A
Job Title
Programme Manager, HUM 101
Department
Administration | Humanities 101 Program
Compensation Range
$5,365.42 - $7,709.92 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
October 27, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
This position is part-time salaried 90% FTE and the full-time salary range will be prorated accordingly.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
The Humanities 101 Community Programme (fondly known as “Hum”) is a community education programme which offers four non-credit, university-level courses at UBC, and free Public Education Programmes at Downtown Eastside and Downtown South (DTES/South) community centers. Courses are for people living in the Downtown Eastside, Downtown South (DTES/South) and surrounding areas who have a lust for learning—especially those whose economic situation, academic experience, financial and social well-being are compromised. Students and alumni experience acute poverty—this is a criteria for being accepted into a Hum course—and bring a wide range of strengths, while also facing considerable challenges. The challenges include those related to mental and physical health, as well as experiences with substance use recovery. Students are comprised of youth, adults and senior citizens who may be insecurely housed, Indian residential school survivors and inter-generational survivors, refugees, survivors of gender and racialized violence and formerly incarcerated people. Now 27 years old, Hum is the oldest programme of its kind in Canada, the flagship and model for a growing number of similar programmes across Canada, and part of an international movement.
Humanities 101 has a Steering Committee of students and alumni which distinguishes it from other community education programmes. There are close to 1500 graduates, an active alumni community, and hundreds of established and new supporters at UBC—students, faculty, staff, alumni and donors—in the DTES/South, and afar.
This role manages, coordinates, and administers the day-to-day operations of the Humanities 101 Community Programme (Hum). It provides strategic support by contributing to programme planning, policy development, funding initiatives, and the delivery of the extended Public Programme series in DTES/South. The role oversees full-cycle recruitment, onboarding, supervision, and performance development for staff, students, alumni, and volunteers; ensures trauma- and culturally-informed practices; leads complex events (e.g., intake and graduation); and produces the annual publication. Working autonomously with UBC units (particularly within the Faculty of Arts) and DTES/South community partners, it supports course planning and committees, maintains classroom dynamics, advises students, and serves as a front-line resource for the Senior Manager, instructors, students, alumni, and programme affiliates. The position further manages high-volume communications and the creation, maintenance, and dissemination of programme resources (brochures, website, publicity, publications). Within delegated signing authority, it projects, monitors, and reports on budgets and expenditures to ensure alignment with programme goals and UBC requirements.
Organizational Status
The position reports to the programmer’s Senior Manager. The position works collaboratively with multiple UBC departments and Downtown Eastside and South (DTES/South) community organizations.
Work Performed
Strategic Support of the Senior Manager:
- Provides input into the development and implementation of the programme’s strategic plan, goals, and performance objectives.
- Contributes to the development, implementation, and revision of the programme’s policies and procedures, ensuring alignment with the programme vision, strategic plan, and UBC key initiatives.
- Researches and executes on development strategy, funding applications, and community initiatives.
- Organizes, implements and oversees the programme’s extended Public Programme series which offers seminars, workshops, field trips, and a film series in Downtown Eastside/South community centers.
Unit Operations:
- Oversees day-to-day operations; supervises staff, students, and volunteers; assigns work, sets expectations, and provides ongoing coaching and performance feedback.
- Manage full-cycle recruitment and hiring for staff, students, and volunteers; leads annual intake by interviewing 120–150 student-applicants and making enrolment decisions.
- Oversees onboarding to ensure timely, appropriate training and orientation; fosters continuous learning through coaching, regular feedback, and performance reviews.
- Trains, coordinates, and supervises graduate student-volunteers (e.g., writing tutors, in-class discussion facilitators, Public Programme facilitators).
- Provides direction and coordination to multiple internal external stakeholders, staff, instructors, students, and volunteers, to ensure smooth classroom and programme delivery.
- Welcomes and orients new students to UBC; liaises with campus units (e.g., AMS, UBC REC, Enrolment Services, Access & Diversity, Carding Office, ARTS ISIT) to arrange access (CWL, email, facilities).
- Ensures staff and volunteers are knowledgeable, trained, and trauma- and culturally-informed regarding the experiences of the programme’s student body, including people in substance-use recovery; people living with physical and/or mental illness; survivors of Indian Residential Schools and intergenerational survivors; and others experiencing acute poverty.
- Plans and executes complex, multi-stakeholder events (e.g., intake sessions, graduation).
- Leads production of the annual publication: design the book; facilitates writing workshops; supervises student writing and editing; contributes original writing; coordinates stakeholder contributions; collaborates with a graphic designer to meet quality standards.
- Manages high-volume email and phone communications; responds to inquiries on all aspects of the programme.
Courses / Materials
- Liaises autonomously with key stakeholder groups across UBC and DTES community organizations and partners; escalates to the Senior Manager as needed.
- Creates content for, organizes, and presents a minimum of 12 information/application sessions annually across DTES/South and nearby locations; plan coordinates logistics and delegates tasks to staff/volunteers.
- Attends and contributes to course planning and steering committee meetings; drives follow-up on decisions, deliverables, and initiatives, tracking progress to completion.
- Oversees classroom dynamics to ensure all students are actively supported; navigates and resolves complex student concerns, engaging the Senior Manager/Supervisor for high-risk or policy-sensitive issues.
- Advises and coaches students on program and academic matters inside and outside the classroom; maintains appropriate documentation and referrals.
Communications
- In consultation with the Senior manager, serves as primary liaison to relevant organizations on and off campus and collaborates with Humanities 101-type programs internationally.
- Independently processes and triages requests from media, researchers, and community organizations; coordinates responses and briefing notes, seeking Senior Manager direction when required.
- Represents Hum at academic and community events as a promoter and educator; prepares speaking points and materials.
- Designs and develops promotional course materials and presentations; ensures brand and accessibility standards.
- Oversees the creation, maintenance, and timely dissemination of program resources (e.g., brochures, website, publicity, annual publications, fundraising documents).
- Monitors source materials (UBC and external websites) and gathers feedback from students, alumni, volunteers, staff, and DTES partners to keep content accurate, organized, and current.
Finance
- Responsible for the projection, monitoring, of the approved course/program budget for materials, supplies, activities, events, services, and catering—within delegated signing authority.
- Oversees program expenditures to ensure alignment with established budgets; flags variances and recommends corrective actions to the Senior Manager.
- Ensures all planned expenses are justified, documented, and monitored year-round; prepares periodic budget summaries and year-end reporting for managerial review.
Consequence of Error/Judgement
The programme relies heavily on the trust and respect it has earned within the communities it had served over the past 27 years. As a representative of the programme, errors in judgment can directly affect the credibility of the programme and the experience of those participating in it. Misrepresentation of university and faculty policies could cause students serious difficulty in attaining their educational objectives. Errors in providing information, support, and guidance can directly affect the quality of student experience. Culturally, socially, and personally inappropriate interactions with Humanities 101 students and community members damage the credibility of the programme and university in relevant communities and the ability of the Programme, faculty, and university to sustain respectful relations with and effectively involve students living in those communities. Failure to accurately monitor financial accounts could lead to inaccurate financial information. Errors in over ordering supplies, maintaining the website, answering inquires, etc. can also compromise the credibility of the Programme.
Supervision Received
Works independently under the supervision of the Senior Manager of the Humanities 101 Community Programme, and the Senior HR Coordinator in matters related to employment (holidays, sick leave, performance etc.). The position works closely and collegially with the other staff, faculty, and volunteers.
Supervision Given
Supervises a Writing Coordinator, Work Learn Students, and graduate student-volunteers.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience, or an equivalent combination of education and experience.
-
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
-
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
- Experience working with marginalized groups and in alternative educational programs an asset
- Experience working with volunteers an asset
- Excellent analytical, problem-solving, and decision-making skills
- Excellent organizational skills
- Ability to give leadership and direction
- Ability to resolve conflict in a sensitive and appropriate manner
- Ability to represent the programme in public forums
- Ability to effectively manage time and to work well under pressure
- Ability to identify contentious issues and respond with tact and discretion
- Ability to manage multiple projects with overlapping deadlines and milestones
- Ability to anticipate problems and issues and plan ahead
- Ability to communicate sensitive information in a clear and concise manner
- Ability to work well with students and give creative and critical feedback on their work
- Ability to deal with a diversity of people in a calm, courteous, and effective manner
- Ability to work effectively in a team of diverse people
- Ability to communicate effectively verbally and in writing
- Ability to reconcile a budget.
- Ability to plan and orchestrate events
- Ability to respond to arising needs in a fast-paced environment
- First Aid Certified
Programme Manager, HUM 101
About the role
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Student Management, Level A
Job Title
Programme Manager, HUM 101
Department
Administration | Humanities 101 Program
Compensation Range
$5,365.42 - $7,709.92 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
October 27, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
This position is part-time salaried 90% FTE and the full-time salary range will be prorated accordingly.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
The Humanities 101 Community Programme (fondly known as “Hum”) is a community education programme which offers four non-credit, university-level courses at UBC, and free Public Education Programmes at Downtown Eastside and Downtown South (DTES/South) community centers. Courses are for people living in the Downtown Eastside, Downtown South (DTES/South) and surrounding areas who have a lust for learning—especially those whose economic situation, academic experience, financial and social well-being are compromised. Students and alumni experience acute poverty—this is a criteria for being accepted into a Hum course—and bring a wide range of strengths, while also facing considerable challenges. The challenges include those related to mental and physical health, as well as experiences with substance use recovery. Students are comprised of youth, adults and senior citizens who may be insecurely housed, Indian residential school survivors and inter-generational survivors, refugees, survivors of gender and racialized violence and formerly incarcerated people. Now 27 years old, Hum is the oldest programme of its kind in Canada, the flagship and model for a growing number of similar programmes across Canada, and part of an international movement.
Humanities 101 has a Steering Committee of students and alumni which distinguishes it from other community education programmes. There are close to 1500 graduates, an active alumni community, and hundreds of established and new supporters at UBC—students, faculty, staff, alumni and donors—in the DTES/South, and afar.
This role manages, coordinates, and administers the day-to-day operations of the Humanities 101 Community Programme (Hum). It provides strategic support by contributing to programme planning, policy development, funding initiatives, and the delivery of the extended Public Programme series in DTES/South. The role oversees full-cycle recruitment, onboarding, supervision, and performance development for staff, students, alumni, and volunteers; ensures trauma- and culturally-informed practices; leads complex events (e.g., intake and graduation); and produces the annual publication. Working autonomously with UBC units (particularly within the Faculty of Arts) and DTES/South community partners, it supports course planning and committees, maintains classroom dynamics, advises students, and serves as a front-line resource for the Senior Manager, instructors, students, alumni, and programme affiliates. The position further manages high-volume communications and the creation, maintenance, and dissemination of programme resources (brochures, website, publicity, publications). Within delegated signing authority, it projects, monitors, and reports on budgets and expenditures to ensure alignment with programme goals and UBC requirements.
Organizational Status
The position reports to the programmer’s Senior Manager. The position works collaboratively with multiple UBC departments and Downtown Eastside and South (DTES/South) community organizations.
Work Performed
Strategic Support of the Senior Manager:
- Provides input into the development and implementation of the programme’s strategic plan, goals, and performance objectives.
- Contributes to the development, implementation, and revision of the programme’s policies and procedures, ensuring alignment with the programme vision, strategic plan, and UBC key initiatives.
- Researches and executes on development strategy, funding applications, and community initiatives.
- Organizes, implements and oversees the programme’s extended Public Programme series which offers seminars, workshops, field trips, and a film series in Downtown Eastside/South community centers.
Unit Operations:
- Oversees day-to-day operations; supervises staff, students, and volunteers; assigns work, sets expectations, and provides ongoing coaching and performance feedback.
- Manage full-cycle recruitment and hiring for staff, students, and volunteers; leads annual intake by interviewing 120–150 student-applicants and making enrolment decisions.
- Oversees onboarding to ensure timely, appropriate training and orientation; fosters continuous learning through coaching, regular feedback, and performance reviews.
- Trains, coordinates, and supervises graduate student-volunteers (e.g., writing tutors, in-class discussion facilitators, Public Programme facilitators).
- Provides direction and coordination to multiple internal external stakeholders, staff, instructors, students, and volunteers, to ensure smooth classroom and programme delivery.
- Welcomes and orients new students to UBC; liaises with campus units (e.g., AMS, UBC REC, Enrolment Services, Access & Diversity, Carding Office, ARTS ISIT) to arrange access (CWL, email, facilities).
- Ensures staff and volunteers are knowledgeable, trained, and trauma- and culturally-informed regarding the experiences of the programme’s student body, including people in substance-use recovery; people living with physical and/or mental illness; survivors of Indian Residential Schools and intergenerational survivors; and others experiencing acute poverty.
- Plans and executes complex, multi-stakeholder events (e.g., intake sessions, graduation).
- Leads production of the annual publication: design the book; facilitates writing workshops; supervises student writing and editing; contributes original writing; coordinates stakeholder contributions; collaborates with a graphic designer to meet quality standards.
- Manages high-volume email and phone communications; responds to inquiries on all aspects of the programme.
Courses / Materials
- Liaises autonomously with key stakeholder groups across UBC and DTES community organizations and partners; escalates to the Senior Manager as needed.
- Creates content for, organizes, and presents a minimum of 12 information/application sessions annually across DTES/South and nearby locations; plan coordinates logistics and delegates tasks to staff/volunteers.
- Attends and contributes to course planning and steering committee meetings; drives follow-up on decisions, deliverables, and initiatives, tracking progress to completion.
- Oversees classroom dynamics to ensure all students are actively supported; navigates and resolves complex student concerns, engaging the Senior Manager/Supervisor for high-risk or policy-sensitive issues.
- Advises and coaches students on program and academic matters inside and outside the classroom; maintains appropriate documentation and referrals.
Communications
- In consultation with the Senior manager, serves as primary liaison to relevant organizations on and off campus and collaborates with Humanities 101-type programs internationally.
- Independently processes and triages requests from media, researchers, and community organizations; coordinates responses and briefing notes, seeking Senior Manager direction when required.
- Represents Hum at academic and community events as a promoter and educator; prepares speaking points and materials.
- Designs and develops promotional course materials and presentations; ensures brand and accessibility standards.
- Oversees the creation, maintenance, and timely dissemination of program resources (e.g., brochures, website, publicity, annual publications, fundraising documents).
- Monitors source materials (UBC and external websites) and gathers feedback from students, alumni, volunteers, staff, and DTES partners to keep content accurate, organized, and current.
Finance
- Responsible for the projection, monitoring, of the approved course/program budget for materials, supplies, activities, events, services, and catering—within delegated signing authority.
- Oversees program expenditures to ensure alignment with established budgets; flags variances and recommends corrective actions to the Senior Manager.
- Ensures all planned expenses are justified, documented, and monitored year-round; prepares periodic budget summaries and year-end reporting for managerial review.
Consequence of Error/Judgement
The programme relies heavily on the trust and respect it has earned within the communities it had served over the past 27 years. As a representative of the programme, errors in judgment can directly affect the credibility of the programme and the experience of those participating in it. Misrepresentation of university and faculty policies could cause students serious difficulty in attaining their educational objectives. Errors in providing information, support, and guidance can directly affect the quality of student experience. Culturally, socially, and personally inappropriate interactions with Humanities 101 students and community members damage the credibility of the programme and university in relevant communities and the ability of the Programme, faculty, and university to sustain respectful relations with and effectively involve students living in those communities. Failure to accurately monitor financial accounts could lead to inaccurate financial information. Errors in over ordering supplies, maintaining the website, answering inquires, etc. can also compromise the credibility of the Programme.
Supervision Received
Works independently under the supervision of the Senior Manager of the Humanities 101 Community Programme, and the Senior HR Coordinator in matters related to employment (holidays, sick leave, performance etc.). The position works closely and collegially with the other staff, faculty, and volunteers.
Supervision Given
Supervises a Writing Coordinator, Work Learn Students, and graduate student-volunteers.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of one to two years of related experience, or an equivalent combination of education and experience.
-
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
-
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
- Experience working with marginalized groups and in alternative educational programs an asset
- Experience working with volunteers an asset
- Excellent analytical, problem-solving, and decision-making skills
- Excellent organizational skills
- Ability to give leadership and direction
- Ability to resolve conflict in a sensitive and appropriate manner
- Ability to represent the programme in public forums
- Ability to effectively manage time and to work well under pressure
- Ability to identify contentious issues and respond with tact and discretion
- Ability to manage multiple projects with overlapping deadlines and milestones
- Ability to anticipate problems and issues and plan ahead
- Ability to communicate sensitive information in a clear and concise manner
- Ability to work well with students and give creative and critical feedback on their work
- Ability to deal with a diversity of people in a calm, courteous, and effective manner
- Ability to work effectively in a team of diverse people
- Ability to communicate effectively verbally and in writing
- Ability to reconcile a budget.
- Ability to plan and orchestrate events
- Ability to respond to arising needs in a fast-paced environment
- First Aid Certified