Newcomer Child & Family Support Worker – Resettlement Assistance Program

Posting #: 4175 Posting Date: 09/19/2025 Posting Closing: 10/03/2025 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Newcomer Child & Family Support Worker who demonstrates our values of compassion, accountability, responsiveness, and empowerment; to our clients, families and each other.

The Newcomer Child and Family Support Worker is responsible for providing support to newly arrived government-assisted refugees (GARs) in Hamilton and Brantford, and Ukrainian families supported by Wesley. In this unique position, you will be working in collaboration with Intensive Case Managers (Resettlement Assistance Program and Newcomer Client Support Services) and the Newcomer Outreach Worker (Wesley Children & Family Services staff) supporting families with children aged 0 – 6 years; will act as a subject matter expert to the larger Newcomer teams and will assist with arranging information sessions and other special events targeted at families with children. Primary services will be directed to connecting parents and children to Early Years Services within the Hamilton and Brantford area, as well as facilitating learning from the Ontario pedagogy for early years, “How Does Learning Happen”.

This position is a unionized, full-time, temporary position. The contract is until March 31, 2026. The rate of pay is 23.93 per hour. This position is 37.5 hours per week.

Key Responsibilities:

• Welcome, interact, and support clients accessing the program, and be available and approachable to address clients’ needs as they arise.

• Responsible for necessary interpretation and translation for direct service delivery with clients.

• In collaboration with the Newcomer Outreach Worker, provide appropriate client-centered information, services, and referrals to internal or external services and resources available in the community.

• Manage and maintain client files, and provide regular follow-up with clients.

• Complete funder reports.

• Conduct regular home visits and accompany clients to various appointments in the community for different services and resources.

• Advocate on behalf of clients for services and resources in the community.

• Provide life skills, telephone support, and crisis intervention as needed.

• Participate in case management meetings with internal staff and external service providers.

• Be familiar with and adhere to the EalyON Child and Family Centre policies and Wesley’s Children & Family Services mandate, services, and procedures.

What you will bring:

• Advanced knowledge of one of the second languages is required: Arabic, Amharic, Tigrinya, Nuer, Somali, Swahili, Dari, or Pashto.

• University Degree in Social Work or related Social Science; Social Service worker diploma; Early Childhood Education diploma; Child and Youth Worker diploma; or equivalent.

• Registered and in good standing with the College of Early Childhood Educators or eligible for registration with the respective college at the time of employment.

• A minimum of 2 years’ relevant practical experience working with a relevant population is required.

• A minimum of one year's experience serving the needs of children aged 0 – 6 and vulnerable populations, including victims of trauma, is required.

Invest in Yourself as we Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute

• A supportive team that will empower you to achieve great milestones!

• Fun and engaging organizational events such as our Staff Appreciation Event

• Professional development and training opportunities

• Employee Assistance Program Available Immediately

• Employee Discounts

Please Apply Via: Our Wesley Bamboo Portal:

• Click on this link: https://wesley.bamboohr.com/jobs/

• From there you can access all of Wesley’s job postings

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.