Summary

The Parts Advisor plays a key role in delivering exceptional customer service by accurately identifying, sourcing, and dispensing automotive parts. This position involves building strong customer relationships, providing expert product knowledge, and ensuring efficient parts counter operations.

Duties & Responsibilities

• Greet and assist customers in-person and over the phone with professionalism.

• Identify and recommend appropriate parts for repairs.

• Process orders, returns, and payments accurately.

• Advise customers and technicians on estimated costs and part arrival times, as needed.

• Maintain accurate inventory records and documentation.

• Keep parts department forms, menus and pricing guidelines up to date.

• Ensure that all parts are labelled, inventoried, and assigned correctly.

• Complete, and stay up to date with all dealership training requirements.

• Keep up to date with products, accessories, prices, and key features of major competitors.

• Ensure a clean, organized workspace and uphold a professional appearance.

• Collaborate with team members to support overall dealership success.

Qualifications

• Strong communication, problem-solving, and customer service skills

• Organized, detail-oriented and conscientious

• Proficient in computer systems and basic math

• Ability to lift in over 50lbs repeatedly throughout a shift

Education & Experience

• Previous automotive knowledge and experience preferred.

• Parts Technician Certification is considered an asset but is not required.

• High school diploma required

What We Offer

• Competitive wages, based on experience

• Excellent benefit package including health & dental

• Employee Assistance Program

• Paid vacation

• Opportunities for growth and development

• Convenient parking

• Store discounts

• Social events

Apply today to become a member of the SSRD team!